Food Production, 500+ employees
Less than 6 months
“Not easy to operate but offers good support”
Pros
Brainier customer support is superb. I have a dedicated representative who is always responsive and ready to help with troubleshooting. And there are also multiple format options available for delivering training.
Cons
The software isn't really set up in a way that makes it obvious where to click. A lot of our admins have a hard time figuring out how the software works and how to run reports.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
9
Functionality
6
Not Specified, 500+ employees
More than a year
“Mobile view capabilities are impressive”
Pros
It is super compatible with other programs. Also the software is easy to use and I really like the mobile view of the program.
Cons
I like everything about it. The group files were the most difficult to understand but I think that was due to issues on our end.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Chemicals, 500+ employees
Less than a year
“Good for adding training programs!”
Pros
Adding courses and materials to the LMS is simple. Plus, adjusting group structures is also simple. Moreover new users from our team find the system easy to use.
Cons
It took us a while to figure out how to create custom reports. But now everything is going well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Civil Engineering, 500+ employees
More than a year
“Crucial for promising growth”
Pros
The latest update has an amazing dashboard with lots of visuals and interactive options. It is something that really makes our content pop!
Cons
There are areas that need refinements which will eventually benefit both our users and admins. Its because each small improvement combined would make a significant impact.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Hospitality, 500+ employees
More than a year
“Highly functional”
Pros
Brainier LMS has a lot of different features that make it super easy for both users and admins to get the best results. The student portal is great too. also it's really intuitive and consistent with other websites.
Cons
Like with a lot of LMS platforms, the admin portal could definitely be a bit simpler to use. Sometimes, it feels like there are just too many steps to get a simple task done. Some of the features seem a bit complicated, and they could really be designed in a more streamlined and logical way.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Automotive, 500+ employees
More than a year
“Awesome LMS”
Pros
I find both the user interface and the backend of the software very easy to operate.
Cons
I cannot think of any dislikes at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Industrial Automation, 500+ employees
More than a year
“Easy to get started with”
Pros
I love how easy it is to use! Plus, it's really smooth and user-friendly, so I and a bunch of my colleagues got the hang of it super quickly.
Cons
Honestly, I cannot think of anything right now.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Computer Software, 500+ employees
Less than 6 months
“Feature enriched!”
Pros
The system is quite user friendly. Each module within the support team follows a step by step process, which is very helpful for beginners like me. The final confirmation step, "Here is exactly what you are about to do, are you sure?" is a great feature. And the customer service is the best I have ever experienced. When I call, the representative knows my name and is already logged into my LMS client before we start discussing the issue. Out of the 9 to 10 times I have called (mostly due to my own inexperience rather than system issues), the request has never taken more than 24 hours to resolve. I cannot say enough good things about customer support. I also love the Experience site for sharing knowledge with other Admin users!
Cons
I wish I had something specific to say here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Construction, 500+ employees
Less than 6 months
“It is ok”
Pros
Communication with the Brainier team has been excellent. Weekly meetings are very beneficial and the team is highly organized and responsive to our questions.
Cons
Integrating Brainier with UltiPro can be quite technical. For someone without background knowledge in this area, it can be frustrating and difficult to grasp whats happening in the process.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Medical Practice, 500+ employees
More than a year
“Easy for Students to Use”
Pros
The student portal is the best and easy for our students to access and complete their courses. The user interface is attractive and training records are easily retrievable. Elan perfectly meets our needs, especially as our training environment gains more attention.
Cons
This is the third LMS I have worked with, and I have noticed that Brainier admin side lacks some of the flexibility I have experienced with other systems too. The logic behind the admin functionality does not always align with my needs for managing the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Construction, 500+ employees
Less than 6 months
“Implementation coming soon”
Pros
I find Brainier to be quite user-friendly and capable of creating basic courses. The support from our representative has been outstanding.
Cons
Other products offer a library of template content, which is helpful for creating a professional-looking final product. It is something that is missing here.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Insurance, 500+ employees
Less than a year
“The product works well and ties in with our HR system. Setup was confusing and difficult, but it works smoothly now.”
Pros
It integrates well with our HR system and communicates with employees through Outlook. There is a wide variety of content available.
Cons
The setup process was very challenging and confusing. Communication between our HR company and Brainier could have been better.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Banking, 500+ employees
Less than a year
“Big fan of the Brainier LMS!”
Pros
The LMS's ease of use is important as it is the top priority for users! It has to be intuitive enough so I do not spend all my time guiding people through their learning management. Reporting is the next key feature. I can get 95% of what I need from the static reports, providing numbers we could not get before. Other LMS platforms might offer similar features, but this one makes everything so simple reinforcing its ease of use. The implementation team, help desk, and sales team are fantastic. They genuinely strive to assist with any request and never make me feel bad if the issue is due to my own mistakes. I trust them completely to help me understand and resolve my needs. I also appreciate the ability to personalize the experience. My feedback and concerns are taken seriously, and I have a platform for them to be reviewed. I enjoy the product and the people behind it, and I look forward to our ongoing partnership and the continuous improvements. That Groupings tab has been a game-changer, saving us from having to rewrite our group structure!
Cons
There are a few areas for improvement. Personally, I struggle with custom reports, though that might just be me. I think theres room for improvement there. For example, being able to delete items would be useful though I understand why that feature might not be available, perhaps a "hide" option could help keep things cleaner. Additionally, it would be helpful if the lists kept the filters on, like maintaining the selection of 100 users or objects per page. Sometimes, I want more data in static reports, such as including the "Tag" information, which I will add to the forum.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
Less than a year
“Easy to maintain.”
Pros
As an administrator, I find the product easy to set up and maintain. The training and support provided by Brainier are exceptional.
Cons
I did like to see more reporting functionality to track incomplete items.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“Great Saas LMS tool easy to set up with SSO”
Pros
It is a great tool, easy to use and administer. It includes all the essential LMS SCORM features, offers a good selection of languages, and allows for extensive security rights setup and easy configuration.
Cons
The video resolution needs improvement, and it would be nice to have additional language options, such as Thai and Hindi.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 500+ employees
More than a year
“Exceeds our needs in a learning management software”
Pros
The help desk staff are friendly, helpful, and responsive. The system is the best and easy to use for both administrators and end users.
Cons
I have no complaints. One suggestion to make the LMS even more appealing would be to include more high-quality content that meets our specific needs, so I would not have to search and vet additional providers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
Less than a year
“I recommend Brainier”
Pros
The interface is very user-friendly for both users and admins. Adding content is a quick and easy process.
Cons
There are a few minor issues that could be fixed, such as the ability to move columns around when building custom reports.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10