Total 34 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

41%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Cheryl

E-Learning, 11-50 employees

Less than 6 Months

5.0
August 2018

I love eCoach

Pros

I'm fond of the templates for creating resource information. They offer enough variety to suit all subject matter, and the tutorial and help screens are invaluable.

Cons

I find the mapping process a bit tedious and would appreciate a nested option in Compliance mapping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

T

Tanya

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
August 2018

Awesome ecoach

Pros

Its ease of use, great layout, and excellent help desk support make it a standout.

Cons

Nothing. I haven't found anything about the program that I didn't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not specified, N/A employees

Less than 6 Months

4.0
June 2018

Interesting concept but a bit clunky

Pros

My employer recently started using this platform. So far, it's been pretty easy to use and promises to drastically reduce paper usage.

Cons

I'm unsure if there's a quick way to copy information between files as I haven't been shown or discovered it yet.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

6

A

Anonymous

Not specified, N/A employees

Less than a year

5.0
May 2018

Great resource for our department

Pros

eCoach is an excellent software for our department to create online learning courses. It was incredibly easy to learn, and the features are outstanding.

Cons

If there were more reporting options, I believe the department could greatly benefit from that feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

I

Ilze

Not specified, N/A employees

Less than 6 Months

5.0
March 2018

Excellent support! Very responsive, system works great.

Pros

It's a great tool for tracking employees' training and results. The support team has been instrumental in finding effective solutions for our organization.

Cons

With our company's increasing volume, upgrading beyond the starter plan isn't worthwhile, but the lack of brand customization is definitely a downside.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

6

N

Natasha

Not specified, N/A employees

More than a year

5.0
February 2018

Very easy to use and very easy to create good engagement for the user.

Pros

The option to duplicate or replicate tiles, lessons, quizzes, etc., is a time-saving function that simplifies course creation. The analytics features are excellent, and the Paperform integration is fantastic.

Cons

Loading times can be sluggish, and having more templates would be beneficial to offer a wider range of engagement options for participants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gillian

Not Specified, N/A employees

Less than a year

4.0
February 2018

Easy to use.

Pros

The customer support service is outstanding swift responses with helpful information, training, and solutions. The reporting feature is also beneficial for monitoring participant progress and completion.

Cons

While some graphics could use an update, we haven't explored all options to determine what else is available.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

M

Matthew

Not specified, N/A employees

More than a year

4.0
February 2018

effective, sustainable and engaging

Pros

I admire the interactive resources and their consistent appearance across various units and courses. The ability to create and modify these resources for customization is also valuable.

Cons

Sometimes, the content becomes overly text-heavy, and there are existing links in the slides that are either outdated or unopenable.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Akhilesh

Not specified, N/A employees

Less than a year

4.0
February 2018

I have used ecoach for about a year now and its multi functionality and ease of use has been awesome

Pros

The abundance of content types to choose from, coupled with the platform's ease of use, truly stands out.

Cons

I encountered issues with two updates that altered the interface, disrupting my presentations. Although the first issue was resolved, the latter one remained unresolved. This affected images, particularly hotspot types, which used to be 'drag to the right' in mobile view but were scaled down to fit the screen after the update. It completely ruined my content, forcing me to recreate it using another authoring tool. My suggestion is to retain the older version or provide users with the option to do so when updating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Siobhan

Not Specified, N/A employees

Less than a year

4.0
February 2018

Everyone has always been very helpful when answering questions related to e-Coach.

Pros

The simplicity of e-Coach is evident, everyone can grasp it swiftly. Additionally, the accessibility of support is a significant advantage.

Cons

While eCoach is quite versatile, there are still some limitations. For instance, it's not possible to include documents in individual lessons; they can only be added to entire courses.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

R

Renee

Not specified, N/A employees

More than a year

4.0
February 2018

Simple, user friendly, compatible to needs, flexible

Pros

It serves as an all-in-one, versatile platform for us. Not only does it facilitate the creation of interactive online learning, but it also enables the development of individual activities or lessons. The pricing is reasonable, and its accessibility is broad.

Cons

The backend registration process doesn't sync with the Department of Education registration process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Chris

Not specified, N/A employees

Less than 6 Months

5.0
February 2018

Extremely user friendly and easy to use. Amazing customer service. Sleek and modern design.

Pros

Crafting personalized content with visual appeal is effortless. The layout is intuitive, enhancing the learning experience for any topic.

Cons

Uploading images is quite problematic. The quality, cropping, and sizing often turn out unpredictable. It would be helpful if each module provided recommended pixel dimensions.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

8

A

Anonymous

Not specified, N/A employees

Less than 6 Months

5.0
February 2018

eCoach

Pros

What impresses us most about eCoach is its simplicity. Developing our courses has never been smoother. Their customer service is exceptional, and we value the prompt updates. The cost-effectiveness and competitive pricing were decisive factors for us. Finding a solution that aligned with our business needs was crucial, and eCoach has been incredibly beneficial. Exploring eCoach and discovering its robust analytics sold us completely. Having precise analytics on usage and tracking learners' progress has been immensely helpful.

Cons

Honestly, I can't pinpoint any drawbacks with eCoach, especially when comparing it to our previous training systems. Although there was a learning curve since we hadn't used Learning Management Systems before, the support team was incredibly helpful throughout, ensuring we got up to speed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Simon

E-Learning, N/A employees

4.0
October 2017

Great and easy to use tool for developing and delivering training

Pros

eCoach is ideal for swiftly developing courses ready for launch. The tools and processes are consistent and easy to grasp, allowing for the quick setup of attractive courses. I particularly appreciate how interactions adjust automatically based on screen size. The LMS aspect is equally streamlined and user-friendly. Enrollments and management are much simpler compared to other LMS platforms I've used. The mapping tools are still in their early stages but function effectively.

Cons

I appreciate what's currently available, but I wish there were more features. There's still a lot of room for development. I'd particularly like to see the ability to record video as an assignment or incorporate branching scenarios. Additionally, while the reporting tools are decent, having more options would be beneficial. Submitting assignments can also be a bit confusing for some students; some have completed tasks thinking they've submitted, only to find out there's an extra step involved.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7