“training delivery made simple!”

Pros

It makes corporate training delivery and documentation much more easy and the platform is simple to figure out and use. Their support team is consistently available whenever something comes up and the trainers do a thorough job of getting you prepared to make the most of the system.

Cons

Even though the platform is user friendly and easy to move around in the limits around adding content in bulk can slow onboarding down and require extra time.

“flexible forms and reliable support”

Pros

First of all it does what we need it to do. The interface stays consistent throughout so we spend far less time teaching people how to use the system and can put more attention on the actual workflow and requirements. It's flexible enough for us to update forms and add requirements on our own without having to bring in consultants. The mobile app is also really handy for after hours or offsite approvals. On top of that it's more affordable than some competing options. Support has been responsive and helpful and they've done a good job keeping us updated on upcoming improvements and changes to forms and KPI dashboards.

Cons

There are still a few things that can't be adjusted like adding a data field for "justification" to the new MOC entry form. I'm also not thrilled with how we've chosen to use certain parts of the software such as not taking full advantage of the LMS module or Events although that has more to do with our internal decisions than with Frontline itself.

“detailed tracking and training”

Pros

Keeping track of items is very convenient with this software. The training materials are excellent and it also lets you go into a very high level of detail when needed.

Cons

Have no problems to point out yet.

“Good fit for our process!”

Pros

Even though it is an off the shelf package it's been easy to adapt to the way we already run our ODEAM Management of Change process and procedure.

Cons

Honestly I'm having a hard time coming up with any downside about the system because the experience has been entirely positive.

“Centralized tracking that delivers!”

Pros

Having everything tied to changes in one central place is really useful. The system makes it simple to trace changes and keep track of what's been updated.

Cons

New users may need some time to get used to it. One frustrating example is adding multiple users since each approver has to be entered individually by adding one, saving it and then repeating the process instead of selecting several people at once. The same issue comes up with attachments too because if there are several files to upload they also have to be added one at a time.

“Great for the long haul”

Pros

After using this application for around 24 years I can honestly say it has remained very user friendly the whole time. The customer support is outstanding as well and we've been extremely happy with the software overall.

Cons

I really can't point to any downsides. It's honestly one of my favorite applications to work with.

“Easy rollout and happy users”

Pros

Getting our three modules set up along with user profiles and workflows was quick and efficient. After we launched it to the broader team the interface felt accessible enough that many users could jump in immediately without needing long training sessions. As we continue learning more about the different benefits and ways the software can improve our efficiency the overall feedback from users has been very positive. It's been an excellent system for us and the level of user satisfaction has been hard to beat.

Cons

Something that takes extra effort is connecting action items to their parent MOCs since the ACT interface only displays the MOC number and not the MOC title. I can usually sort it out by referencing the number but it does require some digging each time.

“reliable updates”

Pros

Right from the start the software has done exactly what we needed it to do. The updates that have come along were mostly focused on improving areas I hadn't even thought needed attention which was a nice surprise. It has performed really well for our team and once we got through the initial difficulty we've barely needed to reach out for support. On the few occasions help was needed it was available quickly and actually resolved the issue so there's honestly very little to complain about.

Cons

Only downside that comes to mind is on our side rather than with the software itself. We just haven't had the time yet to put some of the available features into practice. Being able to build our own forms within the action items looks like it will be really valuable once we can dedicate the time to set it up properly.

“Dependable task tracking”

Pros

One thing that has been especially useful is the ability to track tasks through completion. Setting up recurring tasks has also helped a lot since important items no longer get overlooked or forgotten.

Cons

The challenge for us has been creating action items from tasks generated through the MOC process. It would be much better if that worked in a more smooth way instead of having to leave the MOC module and go back into it.

“record keeping that saves time”

Pros

Keeping records in this system is very easy and being able to organize recurring training has been a real lifesaver.

Cons

There are times when I can't build the reports I need so that part could definitely be made simpler.

“easy for end users”

Pros

Everything about it is very easy which makes it simple for end users to use without much trouble.

Cons

A lot of the programs in the public library include sound buttons but there is no actual audio behind them. That has ended up confusing quite a few of our users.

“custom fit with responsive help”

Pros

It can be customized to match the specific way our company works which makes it much more useful for our daily needs. Other than that the customer service has been very helpful and together those things make the software a strong asset for our business.

Cons

There are still a few capabilities we would like to have that the system does not currently support. We asked about populating certain lists through scripts running from other software but getting that integrated has been difficult and in some cases it does not seem possible.

“helpful reminders and reporting”

Pros

Getting email reminders for my active task list has been really helpful and I also appreciate being able to build reports and close out user tasks when the situation calls for it.

Cons

The biggest challenge is really how my company uses it since some people see it as redundant with other processes and end up ignoring it. On the software side I'd rather have the option to send something back to "new" status when the scope of work or task order changes instead of having to void it and start over.

“user friendly tracking tools”

Pros

The platform is very user friendly, the tracking features work really well and the technical support has been excellent.

Cons

I'd like to have the "period from assignment" option available in days instead of only months.

“Versatile modules that deliver”

Pros

Starting off with the MOC and ACT modules is convenient and easy. With MOC most of the effort goes into setting up the workflow steps and the forms you want to use. The system includes sample templates that can be adjusted which helps a lot. There's a huge amount of customization available and sometimes it honestly feels like more than needed. At the same time a few areas can't be customized so we've had to adapt around those limits. The ACT module on the other hand is very simple to work with and requires very little setup. Like any platform though, it really depends on users actually following the process for it to work well.

Cons

To get the full value out of it users really need to make it part of their daily routine and log in consistently. Realistically not everyone does that but there are built in email reminder options that can be sent to prompt users about their outstanding tasks.

“Better usability”

Pros

One thing that has really stood out is how exceptional the customer support has been and whenever we've had questions the responses have come back quickly. On top of that the functions have improved over the course of our license and that has made the system much more user friendly.

Cons

There have been some challenges when it comes to fully understanding the system's scope. I've also run into a few situations where it was a bit hard to get exactly what I needed especially with reporting. It still feels like certain areas could use added functionality although overall the system works very well.

“Evolving features”

Pros

The user interface is a big plus and it keeps making the software better by adding new features and acting on the feedback we've shared. They've also been very accommodating to work with and open to customizing features whenever we've needed that. Also they've consistently continued improving the product and taking our suggestions into account while remaining flexible, responsive and willing to customize features when necessary.

Cons

No cons to say.