Learning Pool Reviews

“exceptional support and learning resources

Pros

The support team is incredibly helpful and I find it really easy to navigate around. There are plenty of useful tools at my disposal.

Cons

After finishing a feedback form, there's no home or next button to continue you have to manually navigate back to the course which is pretty annoying

“just getting started..

Pros

Customer care has been incredibly helpful since I've only been handling our LMS for a few weeks now, their assistance has been absolutely essential for getting me up to speed.

Cons

Still figuring everything out so I can't really point to any specific issues yet. I'm in the early stages of getting familiar with how everything works.

“Excellent training platform choice

Pros

I appreciate how they assign dedicated teams to help with onboarding whenever we get access to new products. When we started using Adapt, Stream and Learning Locker, there were specialists ready to walk us through each platform and configure everything to match our needs. This support gave us a solid foundation to work from as we moved forward.

Cons

Customer support can be hit or miss, they're fine for basic questions but when we run into bigger problems, the responses tend to be pretty surface-level and dont really solve the core issue we're dealing with.

“Services work smoothly together

Pros

Really appreciate how all the different services work smoothly together, plus the level of customization available is fantastic.

Cons

There are a few problems that don't seem to get priority like the inview feature not functioning properly with flipcards and narrative text defaulting to weird formatting. Even after submitting tickets, these issues apparently aren't considered necessary fixes.

“solid dealership management solution

Pros

Getting reports on our programs and certifications is incredibly simple

Cons

Some of our team members find it challenging to get around in the system

“helpful learning management platform

Pros

I love the variety of eLearning modules available, there's something for everyone. Accessing them across different devices is really convenient and works smoothly.

Cons

Sometimes I get confused about how to navigate through different modules and finish what I'm working on.

“solid software with helpful support

Pros

The usability is really solid and I appreciate how they keep rolling out updates regularly. Support has been great whenever I've needed help.

Cons

Contract levels vanish without warning, driving up our costs significantly on top of regular price hikes. I get that they're probably targeting new clients but it's not doing them any favors for keeping current customers around.

“Highly professional experience

Pros

Team really listened to what we needed and got exactly what kind of solution would work for our learning strategy

Cons

Haven't found anything to complain about so far no major issues or dealbreakers that would make us want to switch away from this platform.

“excellent training solution

Pros

I really appreciate how easy it is to find information when I want to learn something new about our LMS. The customer service is excellent too.

Cons

Logging in can be tricky at times though that might just be an issue with my browser.

“helpful training content available

Pros

The modules are really clear and engaging, easy to follow along with. Love the refresher compliance sections, they're huge time savers and work great.

Cons

The training sessions can feel a bit too corporate-focused which makes it challenging for people who aren't as comfortable with technology to keep up.

“Solid CRM with room for growth

Pros

Really appreciate how simple this is for our support team to navigate and finish up. Most of our staff prefer using there phones for mandatory training and this platform actually supports that unlike our previous provider. This means our workers dont have to schedule office time just to complete training, they can do it whenever works for them.

Cons

Learning curve is pretty steep for someone like me who's just getting started. When issues come up I often can't figure out how to resolve them on my own and end up having to contact support. While the academy resources are helpful, finding solutions for basic problems can be surprisingly difficult in the available content.

“smooth and enjoyable platform

Pros

The platform comes packed with features that are pretty simple to navigate. When I do hit a snag, their support team is fantastic, they always get back to me quickly with thorough, helpful responses.

Cons

The timelines they give are pretty vague. When I ask about new features, I'm told they're "upcoming" but that doesn't really tell me much, could be next month or next year.

“Incredible support let down by outdated content

Pros

Support team is absolutely incredible, they're relentlessly helpful and really make Learning Pool shine. I appreciate how well the programs and certifications are utilized, they feel very relevant to what I need. The webinars and training sessions are decent enough.

Cons

The catalogues dont get updated regularly enough and some of the old content feels outdated. Setting things up can be pretty confusing at times and leave you wondering what to do next. We discovered there were enhancements available but had no idea they came with our subscription, would've been nice to know. Adapting the site requires way too much hands-on work from our admin team to get it functioning properly. We really need more dedicated time with customer experience or product coaches to help us unlock the systems full potential but that means even more time and effort from our end. The download process and course adaptation features aren't very user-friendly and can get quite complex in certain areas. What we'd really benefit from is some personalized training tailored to our specific needs.

“better suited for general retail than sports

Pros

Interface looks really modern and clean. Integration with Salesforce has worked smoothly for us. Waves appears solid though it might be redundant if you already have a well-managed CRM system.

Cons

Coming from Absorb, this has been quite a challenge to adjust to. We went with the LXP but didn't really grasp how different it would be from there standard LMS offering. The system isn't very score-friendly since the default accountability only tracks completion rather than performance.

“Excellent support

Pros

The support team is always available to help with any questions whether they're big or small issues. They get back to you fast with clear, helpful instructions. There's tons of useful resources in the Academy plus learning pool live sessions that are really valuable.

Cons

Reporting feature needs improvement though that might just be because we haven't installed all the available plug-ins yet. A major issue for us is that certificates dont automatically reissue with updated completion dates.

“Solid LMS admin tools

Pros

I appreciate having one central hub where our entire global team can access all their learning materials, it really supports so many different training scenarios we need to cover.

Cons

The Academy is useful but doesn't cover everything and it would be great if people besides direct managers could assign training to staff.

“Responsive support and solid performance

Pros

Customer support is incredibly responsive and always ready to help when I need assistance.

Cons

The learning management system gets pretty confusing sometimes and can be really picky about how you do things.

“Solid tech with excellent support backing

Pros

I'm really impressed by how comprehensive the product range is, you get everything from basic LMS features to content libraries, authoring tools and even cutting-edge LRS and AI capabilities. The personalized support makes me feel like I can really explore and grow our organization's digital learning setup.

Cons

As the company has expanded it's become more challenging to find one consistent person to work with on daily issues.

“effective training platform

Pros

The reporting features let me track how our content is being used whichreally helps when we need to make policy decisions and monitor usage patterns.

Cons

Sometimes the content isn't as interactive as I'd prefer though that could be due to our limited experience in course design.

“Responsive support and problem-solving focus

Pros

I appreciate how focused the team is on customers and finding solutions to problems.

Cons

I'm restricted when it comes to site admin access and there's no way to replicate reporting plugins from Moodle. Can't install or even request new plugins either.