Learning Pool Reviews

“Excellent dealership management solution

Pros

When I started at Oxygen we had just 6 months to find and launch a learning platform. This was our only viable option and honestly it turned out perfect. The implementation happened incredibly fast and their project team was outstanding. Everything integrated smoothly into our business operations and now it's become essential to our daily workflow. The support team here is fantastic, they're genuinely helpful and made sure we hit our goal of getting the training platform up and running quickly and effectively. The software itself is simple for both administrators and learners to navigate.

Cons

The reporting features are more complicated than they need to be.

“reliable software that gets the job done

Pros

I've been using this platform since its early days and brought it to my current company. It's helped us develop award-winning blended learning programs that consistently receive outstanding satisfaction scores from participants. The interface is simple and remarkably adaptable, letting us modify and enhance our online components as needed. After evaluating numerous alternatives, what sets this apart is how participants interact with each other during courses, it creates genuine social learning experiences. This social aspect makes online training feel more like being in an actual classroom whichimproves engagement and makes the learning stick better.

Cons

I don't have much to complain about though enhanced reporting features would be great especially when working with child organizations.

“Fantastic partnership experience

Pros

The team's passion and expertise really stands out.

Cons

Can be tough to get customizations that fit your specific requirements

“great support experience

Pros

Customer care team is absolutely first-class and always available when I need support or have questions. I genuinely feel like they put customers at the center of everything they do. The products work great and are user-friendly whether your an administrator or just a regular user.

Cons

I honestly can't think of any major drawbacks. The interface is simple and simple to navigate. Managing the e-learning catalogs as an admin has been smooth, there's a huge selection of current content that works perfectly for our multidisciplinary team.

“Simple and effective learning platform

Pros

I find the comprehensive functionality incredibly useful and I really appreciate how they're constantly working on future improvements that benefit those of us in L&D.

Cons

Haven't found anything to complain about yet. We're still waiting for Learning Pool to be rolled out to our organization but the customer service and professionalism have been outstanding so far.

“reliable care management solution

Pros

The customer service team is fantastic, they're available 24/7 whether you need remote help, email supportor want to talk on the phone. The system is really user-friendly no matter what your tech level is. There's a huge catalog to work with and tons of different functions plus you get access to all the latest innovations.

Cons

The system gets sluggish when processing reports with large datasets whichcan be frustrating when you need quick results. I've also noticed there are duplicate functions scattered throughout the platform that can make navigation confusing at times.

“A reliable partner that helps us win tenders

Pros

We keep winning competitive tenders with different panel members each time whichsays something about their quality. Over three years they've become one of our most reliable learning content partners. They can take really tough, challenging material and turn it into engaging digital content that actually connects with learners and translates to real workplace results. The pricing is very reasonable compared to competitors too.

Cons

Only downside is that there really isn't much to complain about, they're so good at problem-solving and providing honest feedback that it's tough to find fault with their approach.

“Excellent support experience

Pros

The customer service is outstanding, the team is always available whenever I need assistance!

Cons

The platform can get pretty slow at times.

“Glitchy mobile view and outdated interface

Pros

Being able to call the support team directly when I run into problems has been really helpful for troubleshooting

Cons

The mobile view has some glitches that make it look off and the LMS still has bugs that need fixing. The interface feels pretty outdated since it hasn't been refreshed in ages.

“LMS in the Care Sector

Pros

This platform is packed with features, and even after working on it for years, I'm still discovering new things. The extensive catalog of online learning materials is user-friendly and presented clearly and precisely. The variety of report and data functions greatly enhance compliance management efficiency.

Cons

As the reports and data grow larger, the system tends to run slower. This slowdown has been observed throughout the organization, regardless of different Wi-Fi connections or speeds. Additionally, there is some slight duplication within the system, which can be confusing. For example, multiple options may exist to complete a task.

“Great customer service!

Pros

The customer service provided is unparalleled, and the team is truly fantastic.

Cons

Occasionally, the platform's speed is disappointing.

“exceptional customer service experience

Pros

The team behind this platform is absolutely fantastic, working with them has been such a positive experience!

Cons

Would love some opportunities for face-to-face meetings with the team.

“Solid training platform choice

Pros

Support team is fantastic, they're always available when I need help and respond quickly to resolve any issues. I really appreciate having quarterly meetings with our account manager to discuss what's working well and get updates on new features and upcoming events. The platform itself is incredibly user-friendly for both learners and administrators like myself. Creating and editing course pages is simple and I love how easy it was to customize the color scheme to match our corporate branding. The variety of catalogues and collections keeps growing with regular updates and new content.

Cons

I honestly can't think of anything major to complain about. Sure, like everyone else, I'd love if the pricing was lower, who wouldn't want premium features for less money? But even considering the cost, I feel like what you get in terms of service and support makes it worthwhile. Really no significant issues to report.

“adaptable ready-made solution

Pros

The service has made creating custom, branded elearning content for our new LMS so much smoother. Support has been incredibly helpful and accurate throughout the entire process and they dont stop helping once the sale is done.

Cons

As a social care provider, we needed specialized content for specific conditions and techniques that wasn't available in their current offerings so we still had to find materials from other sources.

“Exceptional learning management platform

Pros

We get a Learning Management System from them that really works for our diverse team. The platform is super easy to navigate whichis perfect since our users have different comfort levels with technology. They're always rolling out new plugins that make managing the site much simpler for us and improve the experience for everyone using it. Our Account Manager Jane provides fantastic support, we've developed a great working relationship with her.

Cons

Some extra features come with additional costs and since we're a local government organization with tight budgets we can't always afford to use them.

“Easy to learn and works great

Pros

I love how simple it is to distribute courses and share information with both clubs and our internal EFL team.

Cons

Takes a bit of time to get the hang of things and whenever we bring on new admin staff, there's definitely a learning curve to get them up to speed.

“incredible email support

Pros

The Learning Pool academy is fantastic and I'm a huge fan of their Academy Wednesday podcasts. Their email support team is incredible too, I throw all kinds of complex questions at them and they're always eager to help me figure things out.

Cons

There are some features locked away that would really help our workflow and whenever they roll out new functionality, it's not automatically helped in the system, you usually have to contact support to get them activated.

“great learning resource tool

Pros

Learning Pool helped our organization build a really effective e-learning platform that runs smoothly and gets the job done well.

Cons

The initial learning curve is pretty steep and I ran into quite a few errors when getting started.

“Reliable platform with flexible functionality

Pros

The account executives we've worked with over the years have been fantastic, their support has really helped us improve what we offer our learners. The system is flexible enough to work in different ways and we actually use it as a multi-tenant site with separate learning areas for each client's needs. Setting up and creating the framework is pretty simple with a manageable learning curve. The reporting tools let you create and gather genuinely useful management information at every level.

Cons

Some blocks and site assets could really use more control options for customizing their appearance and settings. It can feel pretty limiting at times though we've usually managed to find workarounds to get what we need done.

“outdated interface design

Pros

Managing users is decent enough for what I need.

Cons

The newer course formats feel buggy and don't work well on different devices or for users with accessibility needs. It seems like accessibility isn't really a priority for them. When I need help, the support system is pretty rigid, you can't just hop on a quick screen share to show what's wrong, everything has to go through their ticket system which slows things down.

“exceptional support and learning resources

Pros

The support team is incredibly helpful and I find it really easy to navigate around. There are plenty of useful tools at my disposal.

Cons

After finishing a feedback form, there's no home or next button to continue you have to manually navigate back to the course which is pretty annoying

“just getting started..

Pros

Customer care has been incredibly helpful since I've only been handling our LMS for a few weeks now, their assistance has been absolutely essential for getting me up to speed.

Cons

Still figuring everything out so I can't really point to any specific issues yet. I'm in the early stages of getting familiar with how everything works.

“Excellent training platform choice

Pros

I appreciate how they assign dedicated teams to help with onboarding whenever we get access to new products. When we started using Adapt, Stream and Learning Locker, there were specialists ready to walk us through each platform and configure everything to match our needs. This support gave us a solid foundation to work from as we moved forward.

Cons

Customer support can be hit or miss, they're fine for basic questions but when we run into bigger problems, the responses tend to be pretty surface-level and dont really solve the core issue we're dealing with.

“Services work smoothly together

Pros

Really appreciate how all the different services work smoothly together, plus the level of customization available is fantastic.

Cons

There are a few problems that don't seem to get priority like the inview feature not functioning properly with flipcards and narrative text defaulting to weird formatting. Even after submitting tickets, these issues apparently aren't considered necessary fixes.

“solid dealership management solution

Pros

Getting reports on our programs and certifications is incredibly simple

Cons

Some of our team members find it challenging to get around in the system

“helpful learning management platform

Pros

I love the variety of eLearning modules available, there's something for everyone. Accessing them across different devices is really convenient and works smoothly.

Cons

Sometimes I get confused about how to navigate through different modules and finish what I'm working on.

“solid software with helpful support

Pros

The usability is really solid and I appreciate how they keep rolling out updates regularly. Support has been great whenever I've needed help.

Cons

Contract levels vanish without warning, driving up our costs significantly on top of regular price hikes. I get that they're probably targeting new clients but it's not doing them any favors for keeping current customers around.

“Highly professional experience

Pros

Team really listened to what we needed and got exactly what kind of solution would work for our learning strategy

Cons

Haven't found anything to complain about so far no major issues or dealbreakers that would make us want to switch away from this platform.

“excellent training solution

Pros

I really appreciate how easy it is to find information when I want to learn something new about our LMS. The customer service is excellent too.

Cons

Logging in can be tricky at times though that might just be an issue with my browser.

“helpful training content available

Pros

The modules are really clear and engaging, easy to follow along with. Love the refresher compliance sections, they're huge time savers and work great.

Cons

The training sessions can feel a bit too corporate-focused which makes it challenging for people who aren't as comfortable with technology to keep up.

“Solid CRM with room for growth

Pros

Really appreciate how simple this is for our support team to navigate and finish up. Most of our staff prefer using there phones for mandatory training and this platform actually supports that unlike our previous provider. This means our workers dont have to schedule office time just to complete training, they can do it whenever works for them.

Cons

Learning curve is pretty steep for someone like me who's just getting started. When issues come up I often can't figure out how to resolve them on my own and end up having to contact support. While the academy resources are helpful, finding solutions for basic problems can be surprisingly difficult in the available content.

“smooth and enjoyable platform

Pros

The platform comes packed with features that are pretty simple to navigate. When I do hit a snag, their support team is fantastic, they always get back to me quickly with thorough, helpful responses.

Cons

The timelines they give are pretty vague. When I ask about new features, I'm told they're "upcoming" but that doesn't really tell me much, could be next month or next year.

“Incredible support let down by outdated content

Pros

Support team is absolutely incredible, they're relentlessly helpful and really make Learning Pool shine. I appreciate how well the programs and certifications are utilized, they feel very relevant to what I need. The webinars and training sessions are decent enough.

Cons

The catalogues dont get updated regularly enough and some of the old content feels outdated. Setting things up can be pretty confusing at times and leave you wondering what to do next. We discovered there were enhancements available but had no idea they came with our subscription, would've been nice to know. Adapting the site requires way too much hands-on work from our admin team to get it functioning properly. We really need more dedicated time with customer experience or product coaches to help us unlock the systems full potential but that means even more time and effort from our end. The download process and course adaptation features aren't very user-friendly and can get quite complex in certain areas. What we'd really benefit from is some personalized training tailored to our specific needs.

“better suited for general retail than sports

Pros

Interface looks really modern and clean. Integration with Salesforce has worked smoothly for us. Waves appears solid though it might be redundant if you already have a well-managed CRM system.

Cons

Coming from Absorb, this has been quite a challenge to adjust to. We went with the LXP but didn't really grasp how different it would be from there standard LMS offering. The system isn't very score-friendly since the default accountability only tracks completion rather than performance.

“Excellent support

Pros

The support team is always available to help with any questions whether they're big or small issues. They get back to you fast with clear, helpful instructions. There's tons of useful resources in the Academy plus learning pool live sessions that are really valuable.

Cons

Reporting feature needs improvement though that might just be because we haven't installed all the available plug-ins yet. A major issue for us is that certificates dont automatically reissue with updated completion dates.

“Solid LMS admin tools

Pros

I appreciate having one central hub where our entire global team can access all their learning materials, it really supports so many different training scenarios we need to cover.

Cons

The Academy is useful but doesn't cover everything and it would be great if people besides direct managers could assign training to staff.

“Responsive support and solid performance

Pros

Customer support is incredibly responsive and always ready to help when I need assistance.

Cons

The learning management system gets pretty confusing sometimes and can be really picky about how you do things.

“Solid tech with excellent support backing

Pros

I'm really impressed by how comprehensive the product range is, you get everything from basic LMS features to content libraries, authoring tools and even cutting-edge LRS and AI capabilities. The personalized support makes me feel like I can really explore and grow our organization's digital learning setup.

Cons

As the company has expanded it's become more challenging to find one consistent person to work with on daily issues.

“effective training platform

Pros

The reporting features let me track how our content is being used whichreally helps when we need to make policy decisions and monitor usage patterns.

Cons

Sometimes the content isn't as interactive as I'd prefer though that could be due to our limited experience in course design.

“Responsive support and problem-solving focus

Pros

I appreciate how focused the team is on customers and finding solutions to problems.

Cons

I'm restricted when it comes to site admin access and there's no way to replicate reporting plugins from Moodle. Can't install or even request new plugins either.