
Pointerpro Reviews
Total 26 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars73%
4
Stars23%
3
Stars0%
2
Stars4%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Insurance, N/A employees
More than a year
“New features are amazing”
Pros
There are very few platforms where you can instantly create custom PDF reports based on a survey. This tool also regularly adds new features to the platform so it continues to feel fresh.
Cons
Pricing gets more expensive as you add users and can become a considerable investment.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Management Consulting, N/A employees
More than a year
“improved PDF report customization”
Pros
PDF report customization used to feel limited and awkward but the updates have improved it and we're pleased with the changes. Further design and graphics improvements would be welcome though overall we're satisfied.
Cons
Nothing in particular.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, N/A employees
Less than 6 months
“Looks and feels good”
Pros
Using it is easy, even though I'm not good with tech.
Cons
Can't think of any drawbacks. It's easy to use, looks good and clients like it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Hospital & Health Care, N/A employees
More than a year
“automated questionnaires are great”
Pros
It has helped us automate and organize our questionnaires and report creation, cutting down admin time significantly. As a result, we can grow our offering in ways that simply weren't possible before.
Cons
Since we adopted some newer parts of the platform fairly early, including aggregated reports, we've run into a few initial issues. The team has been quick to help us find short-term workarounds and release updates to address the problems over time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Hospitality, N/A employees
More than a year
“I'd definitely recommend!”
Pros
Pointerpro has a strong set of features that works well for our survey needs. We value being able to add custom fields and formulas which lets us build reports designed to survey responses. Its branding tools help us make surveys fit our visual identity and integrations with other tools make our work more efficient. Customer support has also been excellent whenever we've needed help making the experience easy. We'd recommend it to anyone seeking a flexible, user-friendly survey platform.
Cons
With so many features available, it takes time to learn how to use the tool.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Banking, 500+ employees
Less than a year
“Pointer is the Pro”
Pros
The software offers interactive surveys, customizable features, advanced reporting, and condition logic, which greatly enhance its capabilities.
Cons
The software has some cost-related concerns, a learning curve, and limited office capabilities.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10