Pointerpro

Pointerpro Reviews

Total 26 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

23%

3

Stars

0%

2

Stars

4%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

EL
Evan L.

Insurance, N/A employees

More than a year

5.0

“New features are amazing”

Pros

There are very few platforms where you can instantly create custom PDF reports based on a survey. This tool also regularly adds new features to the platform so it continues to feel fresh.

Cons

Pricing gets more expensive as you add users and can become a considerable investment.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

PM
Paul M.

Management Consulting, N/A employees

More than a year

5.0

“improved PDF report customization”

Pros

PDF report customization used to feel limited and awkward but the updates have improved it and we're pleased with the changes. Further design and graphics improvements would be welcome though overall we're satisfied.

Cons

Nothing in particular.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MP
Michael P.

Information Technology and Services, N/A employees

Less than 6 months

5.0

“Looks and feels good”

Pros

Using it is easy, even though I'm not good with tech.

Cons

Can't think of any drawbacks. It's easy to use, looks good and clients like it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MH
Michael H.

Hospital & Health Care, N/A employees

More than a year

5.0

“automated questionnaires are great”

Pros

It has helped us automate and organize our questionnaires and report creation, cutting down admin time significantly. As a result, we can grow our offering in ways that simply weren't possible before.

Cons

Since we adopted some newer parts of the platform fairly early, including aggregated reports, we've run into a few initial issues. The team has been quick to help us find short-term workarounds and release updates to address the problems over time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

JG
Jamie G.

Hospitality, N/A employees

More than a year

5.0

“I'd definitely recommend!”

Pros

Pointerpro has a strong set of features that works well for our survey needs. We value being able to add custom fields and formulas which lets us build reports designed to survey responses. Its branding tools help us make surveys fit our visual identity and integrations with other tools make our work more efficient. Customer support has also been excellent whenever we've needed help making the experience easy. We'd recommend it to anyone seeking a flexible, user-friendly survey platform.

Cons

With so many features available, it takes time to learn how to use the tool.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

PE
Princess Emmanuel

Banking, 500+ employees

Less than a year

5.0

“Pointer is the Pro”

Pros

The software offers interactive surveys, customizable features, advanced reporting, and condition logic, which greatly enhance its capabilities.

Cons

The software has some cost-related concerns, a learning curve, and limited office capabilities.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10