Total 47 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

26%

3

Stars

6%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Joy

Financial Services, 11-50 employees

More than a year

4.0
March 2021

Beautiful, still evolving

Pros

Thought Industries delivers beautiful user interfaces and pages which makes it enjoyable to use as an administrator. It handles our live-online Zoom-based learning well through Learning Paths and effectively supports SCORM-based on-demand learning.

Cons

Learner management is just "OK" finding learners is difficult since you have to type the full name instead of just part of it. While learner progress tracking is available, it is only at a high level. Some reporting options are flexible and powerful but others are very limited.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

P

paige

Veterinary, 11-50 employees

Less than a year

5.0
March 2021

Great for Learning Management

Pros

This software works great for our company which operates as an online on-demand continuing education platform.

Cons

I wish there were more customizable features but they are open to feedback and often implement the suggestions we provide.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Computer Software, 101-500 employees

Less than a year

5.0
February 2021

TI Overview

Pros

The platform offers a high degree of flexibility. It specializes in delivering customer education unlike many other LMSs that focus on internal training.

Cons

For new users, some of the functionality is not immediately obvious. Reporting can be overly complicated for simple tasks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

K

Katherine

E-Learning, 500+ employees

Less than a year

5.0
December 2020

Thought Industries Customer Experience

Pros

Customizing the frontend was a major advantage for us, along with integrating our own SSO. Additionally, Thought Industries supports a BI Connector which allows our analytics to be delivered to our data warehouse nightly. We also have a custom middle layer that supports complex third-party integrations. Combined with the exceptional customer service we have received, they are a distinctive partner.

Cons

We faced challenges during onboarding due to all the customizations, which was expected. It required strong Project Management from our side to complete. Additionally, we have had SEO challenges and Thought Industries is working closely with us to resolve them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christine

Education Management, 500+ employees

Less than a year

1.0
November 2020

YOU DO NOT WANT MY REVIEW

Pros

I cannot say anything positive about this software, the implementation process or the lack of required features. Choosing this was a mistake and now we are stuck with it.

Cons

This lms should never be used to teach courses. We have had problems with configuration, grading discussions, uploading media, developing pages and even had to know html. the issues are endless.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

AJ

April Joy

Higher Education, 11-50 employees

Less than a year

5.0
May 2020

The next generation LMS and authoring tool in one software

Pros

Thought Industries provides robust features that enable our instructional design team to create meaningful and highly beneficial learning experiences for our learners and clients.

Cons

The reporting tool might need further adjustments to help us mine the data we need more efficiently. It would also be beneficial to have the ability to set due dates for discussions, quizzes and workbooks, so students can easily track their progress.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

michael

Utilities, 101-500 employees

Less than a year

4.0
February 2020

Just started

Pros

We just started using this last year, and so far it meets our needs. We are still exploring everything it can do.

Cons

We have found ourselves requesting many new functions to better assist our users. It feels like there is a gap between user and admin roles, with not enough options for managers who need to see some things but not others. They do offer some of this but not to the extent we need, especially in the reporting section.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8