Thought Industries

Best-in-class learning Platform

Pros

I truly value Thought Industries commitment to allowing companies to deliver top-notch learning experiences for their audience. Their user-friendly platform streamlines both content creation and delivery which makes it engaging. They offer a wide range of tools and services to ensure customer success, with regular updates and enhancements. Their customer service is exceptional and their pricing models are both flexible and affordable.

Cons

The main drawback I see with Thought Industries is its customization options. It can be restrictive if I want to create a highly personalized learning experience. Additionally, the platform lacks some advanced features that other platforms offer like quiz creation and detailed analytics.

Leaves much to be desired

Pros

What I find most beneficial about the solution is the progress bar that highlights the items learners need to complete to advance through their course.

Cons

The software leaves a lot to be desired. We moved from an old provider to this solution but it has unfortunately been a step backward. The UI is dreadful, clunky and not intuitive. The platform lacks features and the reporting capabilities are quite poor. Nothing about this solution comes easily.

Easy to deploy, would use again

Pros

I found the product easy to use and our developers had only positive feedback. Additionally, Thought Industries was very responsive and efficient in making custom changes when requested.

Cons

I have not come across anything that causes trouble for me. Any changes I personally requested were addressed quickly and implemented as we were able.

Best solution

Pros

Thought Industries stands out as the only company offering all the capabilities we require. They are also continuously working on system improvements and expanding the available languages.

Cons

I understand that Thought Industries will soon add additional capabilities that will address most of our requests, so at this point, I cannot identify what I like least.

Great LMS that prioritizes usability and transparency

Pros

The greatest benefit of Thought Industries is the simplicity of creating and launching new courses or webinars. There's a good level of customization available but it is not overwhelming or difficult to navigate.

Cons

Importing questions to build quizzes and assessments is challenging with a large external question bank. The GIFT format is not very user-friendly and often does not align well with typical syntax.

Thought Industries works to provide a great experience for both the designer and end-customer

Pros

What I like the most about Thought Industries is how seriously they take our feedback and their continuous efforts to enhance their software which improves our and our customers experience.

Cons

What I like least is that the native course authoring tool does not auto-save my work. I have to click the Save button manually. This becomes even more frustrating when creating an activity, as I must first save the activity and then save the page separately.

As we near full launch of our school...

Pros

I have found that configuring the school and authoring courses is pretty simple. There are numerous ways to tailor the learners experience. The Thought Industries team is excellent to work with, particularly member who guided our team through the process of setting up our school. Additionally, the support team members I've worked with are very good, providing quick responses and recorded video explanations. The Office Hours and the academy are excellent resources for learning the platform.

Cons

I like that reporting continues to improve but understanding how report "dimensions" align with the platforms fields can be unclear due to different terminology. This process involves some trial and error. I also wish there were more options to target messaging to different Panoramas at the page and course detail sidebar levels. Additionally, learning paths could use more customization options.

Solid eLearning platform with ability for multi-instance setup

Pros

The course authoring tools are the best, supporting various page and media types. For us, the Panorama functionality is essential and performs well which allows us to create unique instances for each client.

Cons

Some functionalities and page types are clunky. Also workbooks are difficult to edit, sublicenses do not provide the expected functionality and while the reporting is extensive, it lacks some crucial connection points for our needs.

Good Experience

Pros

The presentation, appearance and ease of use are impressive. It allows individualized program pages which simplifies management and administration.

Cons

The reporting functionality is not what we were promised when we bought the software.

Great B2B and B2C eLearning Platform

Pros

The ease of use is outstanding. I also like the Office Hours which the support team organizes for weekly customer education on new and existing features.

Cons

There are features I wish the software had but improving my proficiency with it might reveal solutions that are already available. Learner tracking is one area where I wish the process were easier for my needs.