Thought Industries Reviews
47 Review(s)
softwareOverall Rating
4.5
47 Review(s)
Rating Distribution
5
(31)
4
(12)
3
(3)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.5
47 Review(s)
Rating Distribution
5
(31)
4
(12)
3
(3)
2
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Best-in-class learning Platform
Best-in-class learning Platform
Pros
I truly value Thought Industries commitment to allowing companies to deliver top-notch learning experiences for their audience. Their user-friendly platform streamlines both content creation and delivery which makes it engaging. They offer a wide range of tools and services to ensure customer success, with regular updates and enhancements. Their customer service is exceptional and their pricing models are both flexible and affordable.
Cons
The main drawback I see with Thought Industries is its customization options. It can be restrictive if I want to create a highly personalized learning experience. Additionally, the platform lacks some advanced features that other platforms offer like quiz creation and detailed analytics.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Yashovardhan
Education Management, 500+ employees
Less than 6 months
February 2023
Leaves much to be desired
Leaves much to be desired
Pros
What I find most beneficial about the solution is the progress bar that highlights the items learners need to complete to advance through their course.
Cons
The software leaves a lot to be desired. We moved from an old provider to this solution but it has unfortunately been a step backward. The UI is dreadful, clunky and not intuitive. The platform lacks features and the reporting capabilities are quite poor. Nothing about this solution comes easily.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
5
Anonymous
Research, 500+ employees
Less than 6 months
December 2021
Easy to deploy, would use again
Easy to deploy, would use again
Pros
I found the product easy to use and our developers had only positive feedback. Additionally, Thought Industries was very responsive and efficient in making custom changes when requested.
Cons
I have not come across anything that causes trouble for me. Any changes I personally requested were addressed quickly and implemented as we were able.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Professional Training & Coaching, 500+ employees
Free Trial
December 2021
Best solution
Best solution
Pros
Thought Industries stands out as the only company offering all the capabilities we require. They are also continuously working on system improvements and expanding the available languages.
Cons
I understand that Thought Industries will soon add additional capabilities that will address most of our requests, so at this point, I cannot identify what I like least.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Sam
Professional Training & Coaching, 11-50 employees
More than a year
December 2021
Great LMS that prioritizes usability and transparency
Great LMS that prioritizes usability and transparency
Pros
The greatest benefit of Thought Industries is the simplicity of creating and launching new courses or webinars. There's a good level of customization available but it is not overwhelming or difficult to navigate.
Cons
Importing questions to build quizzes and assessments is challenging with a large external question bank. The GIFT format is not very user-friendly and often does not align well with typical syntax.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Emily
Computer Software, 101-500 employees
Less than a year
December 2021
Thought Industries works to provide a great experience for both the designer and end-customer
Thought Industries works to provide a great experience for both the designer and end-customer
Pros
What I like the most about Thought Industries is how seriously they take our feedback and their continuous efforts to enhance their software which improves our and our customers experience.
Cons
What I like least is that the native course authoring tool does not auto-save my work. I have to click the Save button manually. This becomes even more frustrating when creating an activity, as I must first save the activity and then save the page separately.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Josh
Computer Software, 500+ employees
Less than a year
December 2021
As we near full launch of our school...
As we near full launch of our school...
Pros
I have found that configuring the school and authoring courses is pretty simple. There are numerous ways to tailor the learners experience. The Thought Industries team is excellent to work with, particularly member who guided our team through the process of setting up our school. Additionally, the support team members I've worked with are very good, providing quick responses and recorded video explanations. The Office Hours and the academy are excellent resources for learning the platform.
Cons
I like that reporting continues to improve but understanding how report "dimensions" align with the platforms fields can be unclear due to different terminology. This process involves some trial and error. I also wish there were more options to target messaging to different Panoramas at the page and course detail sidebar levels. Additionally, learning paths could use more customization options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Giovanna
Computer Software, 500+ employees
Less than a year
December 2021
Solid eLearning platform with ability for multi-instance setup
Solid eLearning platform with ability for multi-instance setup
Pros
The course authoring tools are the best, supporting various page and media types. For us, the Panorama functionality is essential and performs well which allows us to create unique instances for each client.
Cons
Some functionalities and page types are clunky. Also workbooks are difficult to edit, sublicenses do not provide the expected functionality and while the reporting is extensive, it lacks some crucial connection points for our needs.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Jeffrey
Professional Training & Coaching, 11-50 employees
More than a year
December 2021
Good Experience
Good Experience
Pros
The presentation, appearance and ease of use are impressive. It allows individualized program pages which simplifies management and administration.
Cons
The reporting functionality is not what we were promised when we bought the software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Eileen
Hospital & Health Care, 500+ employees
More than a year
December 2021
Great B2B and B2C eLearning Platform
Great B2B and B2C eLearning Platform
Pros
The ease of use is outstanding. I also like the Office Hours which the support team organizes for weekly customer education on new and existing features.
Cons
There are features I wish the software had but improving my proficiency with it might reveal solutions that are already available. Learner tracking is one area where I wish the process were easier for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
E-Learning, 1-10 employees
More than a year
December 2021
Good value, constantly growing
Good value, constantly growing
Pros
It is user-friendly with a wide range of features, both included in the base product and available as upgrades. I am grateful for the ongoing efforts to integrate with other software. There are several integrations available now, with more coming soon.
Cons
I find there is limited flexibility within scripted setups. When creating content or a panorama, I have many options but once I select options for a particular reason, there are no workarounds for other use cases. It is quite rigid: I can choose this or that but not a combination of both.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kate
Publishing, 500+ employees
Less than a year
December 2021
Thought Industries LMS
Thought Industries LMS
Pros
Integrating the platform was smooth and course authoring is intuitive. Navigation from a learner's viewpoint is also very simple. I love how we can customize our various sites, not just the theme but also the site navigation and widgets for each site.
Cons
One issue that holds us back is the lack of a comprehensive report on learner progress in courses. While I can see who has started and completed a course, I cannot identify who has not started it. Compliance training is important for us, so to get the data we need, I have to export the available report and then compare it to a complete list of learners to determine who hasn't started their course.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Michelle
Information Technology and Services, 51-100 employees
More than a year
December 2021
A lot of potential, but not ready for the big leagues
A lot of potential, but not ready for the big leagues
Pros
Unlike most learning platforms that focus on HR and internal training, Thought Industries emphasizes customer training. It is designed for distributing (and selling) training to customers and has excellent features for creating Panoramas or customized environments for specific clients.
Cons
I feel the system struggles with usability and flexibility. Its one of the clumsiest CMSs I have used as a developer and it seems like they are figuring out the systems development as they go. This is frustrating when building customer-facing content as UI and UX are essential and currently lacking. Additionally, they have had challenges distributing content globally, despite this being a requirement during our evaluation and sales discussions. We have encountered significant issues with compliance, payment and legal matters outside the US.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Human Resources, 500+ employees
More than a year
November 2021
eLearning
eLearning
Pros
The standout feature of this product is its customer service. Thought Industries truly goes above and beyond for their clients.
Cons
I am frustrated by the inability to track user completion at the section level. Currently, I can only track if a user completes the entire course. I cannot see which sections the user has completed if they have not finished the course. We are working with Thought Industries to address this, which is another example of their excellent customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Hospital & Health Care, 500+ employees
Less than a year
March 2021
Thought Industries, more partner than vendor
Thought Industries, more partner than vendor
Pros
Our team is now fully using more features of Thought Industries since our system is up and running. What I like the most is how the content is organized, the ease of setting all available options and the simplicity of assigning access and using Panoramas to keep different audiences organized.
Cons
We are having trouble getting a stable certification exam running on the system. I also wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow in the left-hand navigation truly functioned as a back "one page" button.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nicole
Computer Software, 500+ employees
Less than a year
March 2021
Learning As I Go Teaching Myself
Learning As I Go Teaching Myself
Pros
Thought Industries offers unique features that other platforms do not which is great as it keeps us committed to the platform.
Cons
The certifications feature has limitations; navigation on mobile is restrictive, the search function is inadequate, the help center is confusing and support is rarely responsive. When they do respond, they are often unable to resolve the issue.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
jen
E-Learning, 11-50 employees
More than a year
March 2021
Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support
Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support
Pros
The platform is very user-friendly. It offers various page types that help create engaging, dynamic courses rather than static boring ones.
Cons
Some page types, like the recipe page can only be used for recipes. I would prefer to customize this for training that requires step by step instructions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Vickey
Hospital & Health Care, 500+ employees
Less than a year
March 2021
Great!
Great!
Pros
The customization options are fantastic! I can display a lot of information in an easily digestible format.
Cons
I encounter various bugs from time to time and its sometimes challenging to make specific client requests.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Marketing and Advertising, 11-50 employees
Less than a year
March 2021
Everything our company was looking for!
Everything our company was looking for!
Pros
Thought Industries met all of our company's needs for the software.
Cons
So far, I have not received any negative feedback about using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Security and Investigations, 11-50 employees
Less than a year
March 2021
Great Company, Great People.
Great Company, Great People.
Pros
It is an excellent platform for teaching as it offers an easy to use and understandable approach to learning.
Cons
Nothing is perfect but Thought Industries is getting closer!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Computer Software, 11-50 employees
Less than a year
March 2021
Clean LMS with Great Developers
Clean LMS with Great Developers
Pros
The customer facing interface of Thought Industries is very clean and user friendly. We have had no issues with customers finding what they need. The support team meets with us regularly to address any issues and they are fantastic to work with, always aiming for our best interests. Thought Industries is also continuously improving, so I'm excited to see what's next.
Cons
While the customer-facing interface of Thought Industries is impressive, the back-end has room for improvement (which is better than the other way around, but still not ideal). Support is very responsive but developments often seem to disappear into a black hole, though TI claims they are working on this. Additionally, the built-in gamification and translation features are currently quite limited.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Jasmine
Financial Services, 500+ employees
More than a year
March 2021
Thought Industries LMS
Thought Industries LMS
Pros
I like how simple it is to add and deploy courses as well as manage users.
Cons
The reporting capabilities are lacking and customizing user reports is challenging.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
John
E-Learning, 1-10 employees
More than a year
March 2021
An effective LMS with great customer support
An effective LMS with great customer support
Pros
Thought Industries is a robust LMS with leadership that consistently seeks to add new features and functions. As the LMS Admin, I hardly need to do anything daily to ensure users can access and complete their content. It just works!
Cons
Reporting has improved significantly since I first took over this platform at my company. However, the biggest issue remains the lack of rules. For instance, I cannot easily set a rule to assign all new hires in the Customer Service Department the following training courses.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
David
Financial Services, 500+ employees
More than a year
March 2021
Thought Industries has saved me hours per week
Thought Industries has saved me hours per week
Pros
Thought Industries is highly intuitive and easy to use. By having all content accessible in one place, the learning paths have saved us a lot of time by reducing repetitive emails. The learner notifications also save us time by sending reminders for action items instead of us sending emails manually.
Cons
I did like Thought Industries to offer more flexibility with "required" and "elective" courses in the learning path. Sometimes, we want certain modules to be required, but we also want members to advance to the next milestone.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brionna
Professional Training & Coaching, 51-100 employees
Less than a year
March 2021
Excellent Learner Experience, Back-End can be Finicky
Excellent Learner Experience, Back-End can be Finicky
Pros
The learner experience is excellent. The UX is very intuitive and Learning Journeys excellently guide learners through required content. The platform includes many interactive elements which makes the learning experience much more engaging than just text and videos. Thought Industries is also constantly releasing new updates and features, which we are excited to use. We are particularly looking forward to improvements in Content Management features.
Cons
Thought Industries has so many features and can be configured to meet most of our needs. However, programming in the back-end can be quite finicky, with related options scattered across different parts of the back-end. We have had to create many convoluted processes to get everything to work as desired.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Patricia
Information Technology and Services, 500+ employees
Less than a year
March 2021
Food for Thought!
Food for Thought!
Pros
Even though I am just starting out, I am already appreciating a fresh perspective. I frequently refer to "The Customer Education Playbook." The resources let me work at my own pace, which is important for me since diving deeply into one quality idea provides the best results. On the other hand, when I am in quantity mode for ideas, there is no shortage of resources! Either way, I benefit.
Cons
I am finding it challenging to find the time to implement so many new ideas!
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Carol
Professional Training & Coaching, 500+ employees
Free Trial
March 2021
Seeing is believing.
Seeing is believing.
Pros
Purchasable content has been a game-changer for our organization! We initially used this platform for internal training, but when COVID hit we started using it for client training. Before Thought Industries, we manually created certificates, sometimes hundreds at a time so this has definitely saved us a lot of time.
Cons
Some features are way too much customizable, and it is easy to get tangled up. I also think the software is very expensive.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Carmen
Health, Wellness and Fitness, 101-500 employees
Less than a year
March 2021
Great System
Great System
Pros
I like how interactive the system is and also enjoy the "white label" option for our clients.
Cons
So far, I do not have any major complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mike
Public Safety, 11-50 employees
Less than a year
March 2021
Thought Industries Makes Life Easier
Thought Industries Makes Life Easier
Pros
The training course has proven to be excellent for us and managing the set-up has been pretty simple too.
Cons
Our biggest challenge is getting our entire team to understand how to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Marketing and Advertising, 11-50 employees
Less than 6 months
March 2021
Great Implementation!
Great Implementation!
Pros
The feature set is fantastic especially for a paid training business. The standup was superb literally the first implementation that lived up to its promises without the typical 'overpromise underdeliver' issue that many software vendors have.
Cons
No issues so far. Everything is as we were led to expect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jerry
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
March 2021
LMS
LMS
Pros
The platform is very user-friendly. Most content options follow the same steps which makes it relatively easy to switch to different methods of building content.
Cons
After an update, some features are relocated and hard to find. Additionally, some settings are disabled when an update is released.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Sally
Information Services, 500+ employees
Less than a year
March 2021
Great professional development product
Great professional development product
Pros
The best aspect of Thought Industries for me is the variety of page styles. The platform offers over 25 different page types, all of which are highly interactive, fostering an engaging asynchronous environment. I am also very satisfied with the ADA compliance features and the mobile-friendly formatting.
Cons
The analytics and direct email functions need improvement. Segmenting and automation are challenging to achieve.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Susan
Non-Profit Organization Management, 11-50 employees
Less than a year
March 2021
Not your standard LMS
Not your standard LMS
Pros
I really like the ability to subgroup our customers, which allows us to assign a "manager" who can then assign and manage content for users. I value the mobile responsiveness and the clear content access from anywhere. The course build-out functionality is very user-friendly and offers numerous ways to engage learners. The reporting feature is extensive and lets me customize reports to suit my needs.
Cons
The native webinar functionality still needs some work, but I am happy with the planned improvements.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Erin
Non-Profit Organization Management, 51-100 employees
More than a year
March 2021
We are happy customers
We are happy customers
Pros
Customer support is excellent. They are always improving and adding features to improve the experience for both admins and learners.
Cons
I am still looking for more features to enhance our use of the software and additional training manuals to help us build internal training as we grow our team and train new admins.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Reema
Financial Services, 1-10 employees
More than a year
March 2021
Wide range of features
Wide range of features
Pros
Thought Industries provides a wide range of options for building courses and for our clients to manage their users.
Cons
The site can be confusing to navigate at times.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Sarah
Computer Software, 11-50 employees
More than a year
March 2021
Taking our e-learning to the next level!
Taking our e-learning to the next level!
Pros
The biggest advantage is definitely the course authoring. The built in features are both robust and user friendly.
Cons
The reporting could be better, but I believe they are working on updates to address this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kyle
Education Management, 11-50 employees
Less than a year
March 2021
Good Value and Better Integration
Good Value and Better Integration
Pros
I use Thought Industries for both external and internal training. Our business cases are complex, but Thought Industries generally meets our needs. The integration with Salesforce is also worth the extra investment. It creates a dynamic link between our Sales/Service pipeline and training data.
Cons
Thought Industries currently does not support recertification for our users, who need to recertify every 2 years. We have to create a new course to address this issue. TI is working with us to add this feature, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chad
Mechanical or Industrial Engineering, 500+ employees
More than a year
March 2021
Great For Course Subscription and eLearning
Great For Course Subscription and eLearning
Pros
Setting up and customizing content for users in specific areas relevant to them is easy which helps us deliver the required content that generates revenue streams.
Cons
Managing the exported data files can be confusing at first and requires some effort to understand and use properly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paul
Media Production, 500+ employees
Less than a year
March 2021
A Growing Product With Lots of Potential
A Growing Product With Lots of Potential
Pros
I like that Thought Industries is continually working to improve the platform. They are not hesitant to introduce new features to stay current.
Cons
We have had several instances where things stopped working as expected, affecting user admins. Sometimes changes in TI occur without warning, putting us in a difficult position.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Alexandra
Higher Education, 11-50 employees
More than a year
March 2021
Versatile LMS with Loads of Options
Versatile LMS with Loads of Options
Pros
Thought Industries LMS offers a wide array of learning arrangement capabilities and delivery methods, making it a highly versatile platform for creating, storing and distributing learning content.
Cons
From an administrative perspective, Thought Industries LMS requires a significant investment of time and testing to become familiar with its many features. However, they are making noticeable ongoing efforts to improve the user experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Professional Training & Coaching, 11-50 employees
Less than a year
March 2021
Beautiful, still evolving
Beautiful, still evolving
Pros
Thought Industries delivers beautiful user interfaces and pages which makes it enjoyable to use as an administrator. It handles our live-online Zoom-based learning well through Learning Paths and effectively supports SCORM-based on-demand learning.
Cons
Learner management is just "OK" finding learners is difficult since you have to type the full name instead of just part of it. While learner progress tracking is available, it is only at a high level. Some reporting options are flexible and powerful but others are very limited.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Joy
Financial Services, 11-50 employees
More than a year
March 2021
Great for Learning Management
Great for Learning Management
Pros
This software works great for our company which operates as an online on-demand continuing education platform.
Cons
I wish there were more customizable features but they are open to feedback and often implement the suggestions we provide.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
paige
Veterinary, 11-50 employees
Less than a year
March 2021
TI Overview
TI Overview
Pros
The platform offers a high degree of flexibility. It specializes in delivering customer education unlike many other LMSs that focus on internal training.
Cons
For new users, some of the functionality is not immediately obvious. Reporting can be overly complicated for simple tasks.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Computer Software, 101-500 employees
Less than a year
February 2021
Thought Industries Customer Experience
Thought Industries Customer Experience
Pros
Customizing the frontend was a major advantage for us, along with integrating our own SSO. Additionally, Thought Industries supports a BI Connector which allows our analytics to be delivered to our data warehouse nightly. We also have a custom middle layer that supports complex third-party integrations. Combined with the exceptional customer service we have received, they are a distinctive partner.
Cons
We faced challenges during onboarding due to all the customizations, which was expected. It required strong Project Management from our side to complete. Additionally, we have had SEO challenges and Thought Industries is working closely with us to resolve them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
E-Learning, 500+ employees
Less than a year
December 2020
YOU DO NOT WANT MY REVIEW
YOU DO NOT WANT MY REVIEW
Pros
I cannot say anything positive about this software, the implementation process or the lack of required features. Choosing this was a mistake and now we are stuck with it.
Cons
This lms should never be used to teach courses. We have had problems with configuration, grading discussions, uploading media, developing pages and even had to know html. the issues are endless.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Christine
Education Management, 500+ employees
Less than a year
November 2020
The next generation LMS and authoring tool in one software
The next generation LMS and authoring tool in one software
Pros
Thought Industries provides robust features that enable our instructional design team to create meaningful and highly beneficial learning experiences for our learners and clients.
Cons
The reporting tool might need further adjustments to help us mine the data we need more efficiently. It would also be beneficial to have the ability to set due dates for discussions, quizzes and workbooks, so students can easily track their progress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April Joy
Higher Education, 11-50 employees
Less than a year
May 2020
Just started
Just started
Pros
We just started using this last year, and so far it meets our needs. We are still exploring everything it can do.
Cons
We have found ourselves requesting many new functions to better assist our users. It feels like there is a gap between user and admin roles, with not enough options for managers who need to see some things but not others. They do offer some of this but not to the extent we need, especially in the reporting section.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
michael
Utilities, 101-500 employees
Less than a year
February 2020
Filters
Sort by:
Best-in-class learning Platform
Best-in-class learning Platform
Pros
I truly value Thought Industries commitment to allowing companies to deliver top-notch learning experiences for their audience. Their user-friendly platform streamlines both content creation and delivery which makes it engaging. They offer a wide range of tools and services to ensure customer success, with regular updates and enhancements. Their customer service is exceptional and their pricing models are both flexible and affordable.
Cons
The main drawback I see with Thought Industries is its customization options. It can be restrictive if I want to create a highly personalized learning experience. Additionally, the platform lacks some advanced features that other platforms offer like quiz creation and detailed analytics.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Yashovardhan
Education Management, 500+ employees
Less than 6 months
February 2023
Leaves much to be desired
Leaves much to be desired
Pros
What I find most beneficial about the solution is the progress bar that highlights the items learners need to complete to advance through their course.
Cons
The software leaves a lot to be desired. We moved from an old provider to this solution but it has unfortunately been a step backward. The UI is dreadful, clunky and not intuitive. The platform lacks features and the reporting capabilities are quite poor. Nothing about this solution comes easily.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
5
Anonymous
Research, 500+ employees
Less than 6 months
December 2021
Easy to deploy, would use again
Easy to deploy, would use again
Pros
I found the product easy to use and our developers had only positive feedback. Additionally, Thought Industries was very responsive and efficient in making custom changes when requested.
Cons
I have not come across anything that causes trouble for me. Any changes I personally requested were addressed quickly and implemented as we were able.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Professional Training & Coaching, 500+ employees
Free Trial
December 2021
Best solution
Best solution
Pros
Thought Industries stands out as the only company offering all the capabilities we require. They are also continuously working on system improvements and expanding the available languages.
Cons
I understand that Thought Industries will soon add additional capabilities that will address most of our requests, so at this point, I cannot identify what I like least.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Sam
Professional Training & Coaching, 11-50 employees
More than a year
December 2021
Great LMS that prioritizes usability and transparency
Great LMS that prioritizes usability and transparency
Pros
The greatest benefit of Thought Industries is the simplicity of creating and launching new courses or webinars. There's a good level of customization available but it is not overwhelming or difficult to navigate.
Cons
Importing questions to build quizzes and assessments is challenging with a large external question bank. The GIFT format is not very user-friendly and often does not align well with typical syntax.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Emily
Computer Software, 101-500 employees
Less than a year
December 2021
Thought Industries works to provide a great experience for both the designer and end-customer
Thought Industries works to provide a great experience for both the designer and end-customer
Pros
What I like the most about Thought Industries is how seriously they take our feedback and their continuous efforts to enhance their software which improves our and our customers experience.
Cons
What I like least is that the native course authoring tool does not auto-save my work. I have to click the Save button manually. This becomes even more frustrating when creating an activity, as I must first save the activity and then save the page separately.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Josh
Computer Software, 500+ employees
Less than a year
December 2021
As we near full launch of our school...
As we near full launch of our school...
Pros
I have found that configuring the school and authoring courses is pretty simple. There are numerous ways to tailor the learners experience. The Thought Industries team is excellent to work with, particularly member who guided our team through the process of setting up our school. Additionally, the support team members I've worked with are very good, providing quick responses and recorded video explanations. The Office Hours and the academy are excellent resources for learning the platform.
Cons
I like that reporting continues to improve but understanding how report "dimensions" align with the platforms fields can be unclear due to different terminology. This process involves some trial and error. I also wish there were more options to target messaging to different Panoramas at the page and course detail sidebar levels. Additionally, learning paths could use more customization options.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Giovanna
Computer Software, 500+ employees
Less than a year
December 2021
Solid eLearning platform with ability for multi-instance setup
Solid eLearning platform with ability for multi-instance setup
Pros
The course authoring tools are the best, supporting various page and media types. For us, the Panorama functionality is essential and performs well which allows us to create unique instances for each client.
Cons
Some functionalities and page types are clunky. Also workbooks are difficult to edit, sublicenses do not provide the expected functionality and while the reporting is extensive, it lacks some crucial connection points for our needs.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
Jeffrey
Professional Training & Coaching, 11-50 employees
More than a year
December 2021
Good Experience
Good Experience
Pros
The presentation, appearance and ease of use are impressive. It allows individualized program pages which simplifies management and administration.
Cons
The reporting functionality is not what we were promised when we bought the software.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Eileen
Hospital & Health Care, 500+ employees
More than a year
December 2021
Great B2B and B2C eLearning Platform
Great B2B and B2C eLearning Platform
Pros
The ease of use is outstanding. I also like the Office Hours which the support team organizes for weekly customer education on new and existing features.
Cons
There are features I wish the software had but improving my proficiency with it might reveal solutions that are already available. Learner tracking is one area where I wish the process were easier for my needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
E-Learning, 1-10 employees
More than a year
December 2021
Good value, constantly growing
Good value, constantly growing
Pros
It is user-friendly with a wide range of features, both included in the base product and available as upgrades. I am grateful for the ongoing efforts to integrate with other software. There are several integrations available now, with more coming soon.
Cons
I find there is limited flexibility within scripted setups. When creating content or a panorama, I have many options but once I select options for a particular reason, there are no workarounds for other use cases. It is quite rigid: I can choose this or that but not a combination of both.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kate
Publishing, 500+ employees
Less than a year
December 2021
Thought Industries LMS
Thought Industries LMS
Pros
Integrating the platform was smooth and course authoring is intuitive. Navigation from a learner's viewpoint is also very simple. I love how we can customize our various sites, not just the theme but also the site navigation and widgets for each site.
Cons
One issue that holds us back is the lack of a comprehensive report on learner progress in courses. While I can see who has started and completed a course, I cannot identify who has not started it. Compliance training is important for us, so to get the data we need, I have to export the available report and then compare it to a complete list of learners to determine who hasn't started their course.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Michelle
Information Technology and Services, 51-100 employees
More than a year
December 2021
A lot of potential, but not ready for the big leagues
A lot of potential, but not ready for the big leagues
Pros
Unlike most learning platforms that focus on HR and internal training, Thought Industries emphasizes customer training. It is designed for distributing (and selling) training to customers and has excellent features for creating Panoramas or customized environments for specific clients.
Cons
I feel the system struggles with usability and flexibility. Its one of the clumsiest CMSs I have used as a developer and it seems like they are figuring out the systems development as they go. This is frustrating when building customer-facing content as UI and UX are essential and currently lacking. Additionally, they have had challenges distributing content globally, despite this being a requirement during our evaluation and sales discussions. We have encountered significant issues with compliance, payment and legal matters outside the US.
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Anonymous
Human Resources, 500+ employees
More than a year
November 2021
eLearning
eLearning
Pros
The standout feature of this product is its customer service. Thought Industries truly goes above and beyond for their clients.
Cons
I am frustrated by the inability to track user completion at the section level. Currently, I can only track if a user completes the entire course. I cannot see which sections the user has completed if they have not finished the course. We are working with Thought Industries to address this, which is another example of their excellent customer service.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steven
Hospital & Health Care, 500+ employees
Less than a year
March 2021
Thought Industries, more partner than vendor
Thought Industries, more partner than vendor
Pros
Our team is now fully using more features of Thought Industries since our system is up and running. What I like the most is how the content is organized, the ease of setting all available options and the simplicity of assigning access and using Panoramas to keep different audiences organized.
Cons
We are having trouble getting a stable certification exam running on the system. I also wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow in the left-hand navigation truly functioned as a back "one page" button.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
9
Nicole
Computer Software, 500+ employees
Less than a year
March 2021
Learning As I Go Teaching Myself
Learning As I Go Teaching Myself
Pros
Thought Industries offers unique features that other platforms do not which is great as it keeps us committed to the platform.
Cons
The certifications feature has limitations; navigation on mobile is restrictive, the search function is inadequate, the help center is confusing and support is rarely responsive. When they do respond, they are often unable to resolve the issue.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
jen
E-Learning, 11-50 employees
More than a year
March 2021
Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support
Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support
Pros
The platform is very user-friendly. It offers various page types that help create engaging, dynamic courses rather than static boring ones.
Cons
Some page types, like the recipe page can only be used for recipes. I would prefer to customize this for training that requires step by step instructions.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Vickey
Hospital & Health Care, 500+ employees
Less than a year
March 2021
Great!
Great!
Pros
The customization options are fantastic! I can display a lot of information in an easily digestible format.
Cons
I encounter various bugs from time to time and its sometimes challenging to make specific client requests.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Marketing and Advertising, 11-50 employees
Less than a year
March 2021
Everything our company was looking for!
Everything our company was looking for!
Pros
Thought Industries met all of our company's needs for the software.
Cons
So far, I have not received any negative feedback about using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jesse
Security and Investigations, 11-50 employees
Less than a year
March 2021
Great Company, Great People.
Great Company, Great People.
Pros
It is an excellent platform for teaching as it offers an easy to use and understandable approach to learning.
Cons
Nothing is perfect but Thought Industries is getting closer!
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alex
Computer Software, 11-50 employees
Less than a year
March 2021
Clean LMS with Great Developers
Clean LMS with Great Developers
Pros
The customer facing interface of Thought Industries is very clean and user friendly. We have had no issues with customers finding what they need. The support team meets with us regularly to address any issues and they are fantastic to work with, always aiming for our best interests. Thought Industries is also continuously improving, so I'm excited to see what's next.
Cons
While the customer-facing interface of Thought Industries is impressive, the back-end has room for improvement (which is better than the other way around, but still not ideal). Support is very responsive but developments often seem to disappear into a black hole, though TI claims they are working on this. Additionally, the built-in gamification and translation features are currently quite limited.
Ease of use
8
Value for money
10
Customer Support
9
Functionality
9
Jasmine
Financial Services, 500+ employees
More than a year
March 2021
Thought Industries LMS
Thought Industries LMS
Pros
I like how simple it is to add and deploy courses as well as manage users.
Cons
The reporting capabilities are lacking and customizing user reports is challenging.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
John
E-Learning, 1-10 employees
More than a year
March 2021
An effective LMS with great customer support
An effective LMS with great customer support
Pros
Thought Industries is a robust LMS with leadership that consistently seeks to add new features and functions. As the LMS Admin, I hardly need to do anything daily to ensure users can access and complete their content. It just works!
Cons
Reporting has improved significantly since I first took over this platform at my company. However, the biggest issue remains the lack of rules. For instance, I cannot easily set a rule to assign all new hires in the Customer Service Department the following training courses.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
David
Financial Services, 500+ employees
More than a year
March 2021
Thought Industries has saved me hours per week
Thought Industries has saved me hours per week
Pros
Thought Industries is highly intuitive and easy to use. By having all content accessible in one place, the learning paths have saved us a lot of time by reducing repetitive emails. The learner notifications also save us time by sending reminders for action items instead of us sending emails manually.
Cons
I did like Thought Industries to offer more flexibility with "required" and "elective" courses in the learning path. Sometimes, we want certain modules to be required, but we also want members to advance to the next milestone.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Brionna
Professional Training & Coaching, 51-100 employees
Less than a year
March 2021
Excellent Learner Experience, Back-End can be Finicky
Excellent Learner Experience, Back-End can be Finicky
Pros
The learner experience is excellent. The UX is very intuitive and Learning Journeys excellently guide learners through required content. The platform includes many interactive elements which makes the learning experience much more engaging than just text and videos. Thought Industries is also constantly releasing new updates and features, which we are excited to use. We are particularly looking forward to improvements in Content Management features.
Cons
Thought Industries has so many features and can be configured to meet most of our needs. However, programming in the back-end can be quite finicky, with related options scattered across different parts of the back-end. We have had to create many convoluted processes to get everything to work as desired.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Patricia
Information Technology and Services, 500+ employees
Less than a year
March 2021
Food for Thought!
Food for Thought!
Pros
Even though I am just starting out, I am already appreciating a fresh perspective. I frequently refer to "The Customer Education Playbook." The resources let me work at my own pace, which is important for me since diving deeply into one quality idea provides the best results. On the other hand, when I am in quantity mode for ideas, there is no shortage of resources! Either way, I benefit.
Cons
I am finding it challenging to find the time to implement so many new ideas!
Ease of use
9
Value for money
8
Customer Support
9
Functionality
10
Carol
Professional Training & Coaching, 500+ employees
Free Trial
March 2021
Seeing is believing.
Seeing is believing.
Pros
Purchasable content has been a game-changer for our organization! We initially used this platform for internal training, but when COVID hit we started using it for client training. Before Thought Industries, we manually created certificates, sometimes hundreds at a time so this has definitely saved us a lot of time.
Cons
Some features are way too much customizable, and it is easy to get tangled up. I also think the software is very expensive.
Ease of use
7
Value for money
10
Customer Support
8
Functionality
10
Carmen
Health, Wellness and Fitness, 101-500 employees
Less than a year
March 2021
Great System
Great System
Pros
I like how interactive the system is and also enjoy the "white label" option for our clients.
Cons
So far, I do not have any major complaints.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Mike
Public Safety, 11-50 employees
Less than a year
March 2021
Thought Industries Makes Life Easier
Thought Industries Makes Life Easier
Pros
The training course has proven to be excellent for us and managing the set-up has been pretty simple too.
Cons
Our biggest challenge is getting our entire team to understand how to use it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amanda
Marketing and Advertising, 11-50 employees
Less than 6 months
March 2021
Great Implementation!
Great Implementation!
Pros
The feature set is fantastic especially for a paid training business. The standup was superb literally the first implementation that lived up to its promises without the typical 'overpromise underdeliver' issue that many software vendors have.
Cons
No issues so far. Everything is as we were led to expect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jerry
Electrical/Electronic Manufacturing, 500+ employees
Less than a year
March 2021
LMS
LMS
Pros
The platform is very user-friendly. Most content options follow the same steps which makes it relatively easy to switch to different methods of building content.
Cons
After an update, some features are relocated and hard to find. Additionally, some settings are disabled when an update is released.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Sally
Information Services, 500+ employees
Less than a year
March 2021
Great professional development product
Great professional development product
Pros
The best aspect of Thought Industries for me is the variety of page styles. The platform offers over 25 different page types, all of which are highly interactive, fostering an engaging asynchronous environment. I am also very satisfied with the ADA compliance features and the mobile-friendly formatting.
Cons
The analytics and direct email functions need improvement. Segmenting and automation are challenging to achieve.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Susan
Non-Profit Organization Management, 11-50 employees
Less than a year
March 2021
Not your standard LMS
Not your standard LMS
Pros
I really like the ability to subgroup our customers, which allows us to assign a "manager" who can then assign and manage content for users. I value the mobile responsiveness and the clear content access from anywhere. The course build-out functionality is very user-friendly and offers numerous ways to engage learners. The reporting feature is extensive and lets me customize reports to suit my needs.
Cons
The native webinar functionality still needs some work, but I am happy with the planned improvements.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Erin
Non-Profit Organization Management, 51-100 employees
More than a year
March 2021
We are happy customers
We are happy customers
Pros
Customer support is excellent. They are always improving and adding features to improve the experience for both admins and learners.
Cons
I am still looking for more features to enhance our use of the software and additional training manuals to help us build internal training as we grow our team and train new admins.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Reema
Financial Services, 1-10 employees
More than a year
March 2021
Wide range of features
Wide range of features
Pros
Thought Industries provides a wide range of options for building courses and for our clients to manage their users.
Cons
The site can be confusing to navigate at times.
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Sarah
Computer Software, 11-50 employees
More than a year
March 2021
Taking our e-learning to the next level!
Taking our e-learning to the next level!
Pros
The biggest advantage is definitely the course authoring. The built in features are both robust and user friendly.
Cons
The reporting could be better, but I believe they are working on updates to address this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kyle
Education Management, 11-50 employees
Less than a year
March 2021
Good Value and Better Integration
Good Value and Better Integration
Pros
I use Thought Industries for both external and internal training. Our business cases are complex, but Thought Industries generally meets our needs. The integration with Salesforce is also worth the extra investment. It creates a dynamic link between our Sales/Service pipeline and training data.
Cons
Thought Industries currently does not support recertification for our users, who need to recertify every 2 years. We have to create a new course to address this issue. TI is working with us to add this feature, though.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chad
Mechanical or Industrial Engineering, 500+ employees
More than a year
March 2021
Great For Course Subscription and eLearning
Great For Course Subscription and eLearning
Pros
Setting up and customizing content for users in specific areas relevant to them is easy which helps us deliver the required content that generates revenue streams.
Cons
Managing the exported data files can be confusing at first and requires some effort to understand and use properly.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paul
Media Production, 500+ employees
Less than a year
March 2021
A Growing Product With Lots of Potential
A Growing Product With Lots of Potential
Pros
I like that Thought Industries is continually working to improve the platform. They are not hesitant to introduce new features to stay current.
Cons
We have had several instances where things stopped working as expected, affecting user admins. Sometimes changes in TI occur without warning, putting us in a difficult position.
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Alexandra
Higher Education, 11-50 employees
More than a year
March 2021
Versatile LMS with Loads of Options
Versatile LMS with Loads of Options
Pros
Thought Industries LMS offers a wide array of learning arrangement capabilities and delivery methods, making it a highly versatile platform for creating, storing and distributing learning content.
Cons
From an administrative perspective, Thought Industries LMS requires a significant investment of time and testing to become familiar with its many features. However, they are making noticeable ongoing efforts to improve the user experience.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
John
Professional Training & Coaching, 11-50 employees
Less than a year
March 2021
Beautiful, still evolving
Beautiful, still evolving
Pros
Thought Industries delivers beautiful user interfaces and pages which makes it enjoyable to use as an administrator. It handles our live-online Zoom-based learning well through Learning Paths and effectively supports SCORM-based on-demand learning.
Cons
Learner management is just "OK" finding learners is difficult since you have to type the full name instead of just part of it. While learner progress tracking is available, it is only at a high level. Some reporting options are flexible and powerful but others are very limited.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Joy
Financial Services, 11-50 employees
More than a year
March 2021
Great for Learning Management
Great for Learning Management
Pros
This software works great for our company which operates as an online on-demand continuing education platform.
Cons
I wish there were more customizable features but they are open to feedback and often implement the suggestions we provide.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
paige
Veterinary, 11-50 employees
Less than a year
March 2021
TI Overview
TI Overview
Pros
The platform offers a high degree of flexibility. It specializes in delivering customer education unlike many other LMSs that focus on internal training.
Cons
For new users, some of the functionality is not immediately obvious. Reporting can be overly complicated for simple tasks.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Computer Software, 101-500 employees
Less than a year
February 2021
Thought Industries Customer Experience
Thought Industries Customer Experience
Pros
Customizing the frontend was a major advantage for us, along with integrating our own SSO. Additionally, Thought Industries supports a BI Connector which allows our analytics to be delivered to our data warehouse nightly. We also have a custom middle layer that supports complex third-party integrations. Combined with the exceptional customer service we have received, they are a distinctive partner.
Cons
We faced challenges during onboarding due to all the customizations, which was expected. It required strong Project Management from our side to complete. Additionally, we have had SEO challenges and Thought Industries is working closely with us to resolve them.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
E-Learning, 500+ employees
Less than a year
December 2020
YOU DO NOT WANT MY REVIEW
YOU DO NOT WANT MY REVIEW
Pros
I cannot say anything positive about this software, the implementation process or the lack of required features. Choosing this was a mistake and now we are stuck with it.
Cons
This lms should never be used to teach courses. We have had problems with configuration, grading discussions, uploading media, developing pages and even had to know html. the issues are endless.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Christine
Education Management, 500+ employees
Less than a year
November 2020
The next generation LMS and authoring tool in one software
The next generation LMS and authoring tool in one software
Pros
Thought Industries provides robust features that enable our instructional design team to create meaningful and highly beneficial learning experiences for our learners and clients.
Cons
The reporting tool might need further adjustments to help us mine the data we need more efficiently. It would also be beneficial to have the ability to set due dates for discussions, quizzes and workbooks, so students can easily track their progress.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
April Joy
Higher Education, 11-50 employees
Less than a year
May 2020
Just started
Just started
Pros
We just started using this last year, and so far it meets our needs. We are still exploring everything it can do.
Cons
We have found ourselves requesting many new functions to better assist our users. It feels like there is a gap between user and admin roles, with not enough options for managers who need to see some things but not others. They do offer some of this but not to the extent we need, especially in the reporting section.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
michael
Utilities, 101-500 employees
Less than a year
February 2020