Thought Industries Reviews

“Best-in-class learning Platform

Pros

I truly value Thought Industries commitment to allowing companies to deliver top-notch learning experiences for their audience. Their user-friendly platform streamlines both content creation and delivery which makes it engaging. They offer a wide range of tools and services to ensure customer success, with regular updates and enhancements. Their customer service is exceptional and their pricing models are both flexible and affordable.

Cons

The main drawback I see with Thought Industries is its customization options. It can be restrictive if I want to create a highly personalized learning experience. Additionally, the platform lacks some advanced features that other platforms offer like quiz creation and detailed analytics.

“Leaves much to be desired

Pros

What I find most beneficial about the solution is the progress bar that highlights the items learners need to complete to advance through their course.

Cons

The software leaves a lot to be desired. We moved from an old provider to this solution but it has unfortunately been a step backward. The UI is dreadful, clunky and not intuitive. The platform lacks features and the reporting capabilities are quite poor. Nothing about this solution comes easily.

“Easy to deploy, would use again

Pros

I found the product easy to use and our developers had only positive feedback. Additionally, Thought Industries was very responsive and efficient in making custom changes when requested.

Cons

I have not come across anything that causes trouble for me. Any changes I personally requested were addressed quickly and implemented as we were able.

“Best solution

Pros

Thought Industries stands out as the only company offering all the capabilities we require. They are also continuously working on system improvements and expanding the available languages.

Cons

I understand that Thought Industries will soon add additional capabilities that will address most of our requests, so at this point, I cannot identify what I like least.

“Great LMS that prioritizes usability and transparency

Pros

The greatest benefit of Thought Industries is the simplicity of creating and launching new courses or webinars. There's a good level of customization available but it is not overwhelming or difficult to navigate.

Cons

Importing questions to build quizzes and assessments is challenging with a large external question bank. The GIFT format is not very user-friendly and often does not align well with typical syntax.

“Thought Industries works to provide a great experience for both the designer and end-customer

Pros

What I like the most about Thought Industries is how seriously they take our feedback and their continuous efforts to enhance their software which improves our and our customers experience.

Cons

What I like least is that the native course authoring tool does not auto-save my work. I have to click the Save button manually. This becomes even more frustrating when creating an activity, as I must first save the activity and then save the page separately.

“As we near full launch of our school...

Pros

I have found that configuring the school and authoring courses is pretty simple. There are numerous ways to tailor the learners experience. The Thought Industries team is excellent to work with, particularly member who guided our team through the process of setting up our school. Additionally, the support team members I've worked with are very good, providing quick responses and recorded video explanations. The Office Hours and the academy are excellent resources for learning the platform.

Cons

I like that reporting continues to improve but understanding how report "dimensions" align with the platforms fields can be unclear due to different terminology. This process involves some trial and error. I also wish there were more options to target messaging to different Panoramas at the page and course detail sidebar levels. Additionally, learning paths could use more customization options.

“Solid eLearning platform with ability for multi-instance setup

Pros

The course authoring tools are the best, supporting various page and media types. For us, the Panorama functionality is essential and performs well which allows us to create unique instances for each client.

Cons

Some functionalities and page types are clunky. Also workbooks are difficult to edit, sublicenses do not provide the expected functionality and while the reporting is extensive, it lacks some crucial connection points for our needs.

“Good Experience

Pros

The presentation, appearance and ease of use are impressive. It allows individualized program pages which simplifies management and administration.

Cons

The reporting functionality is not what we were promised when we bought the software.

“Great B2B and B2C eLearning Platform

Pros

The ease of use is outstanding. I also like the Office Hours which the support team organizes for weekly customer education on new and existing features.

Cons

There are features I wish the software had but improving my proficiency with it might reveal solutions that are already available. Learner tracking is one area where I wish the process were easier for my needs.

“Good value, constantly growing

Pros

It is user-friendly with a wide range of features, both included in the base product and available as upgrades. I am grateful for the ongoing efforts to integrate with other software. There are several integrations available now, with more coming soon.

Cons

I find there is limited flexibility within scripted setups. When creating content or a panorama, I have many options but once I select options for a particular reason, there are no workarounds for other use cases. It is quite rigid: I can choose this or that but not a combination of both.

“Thought Industries LMS

Pros

Integrating the platform was smooth and course authoring is intuitive. Navigation from a learner's viewpoint is also very simple. I love how we can customize our various sites, not just the theme but also the site navigation and widgets for each site.

Cons

One issue that holds us back is the lack of a comprehensive report on learner progress in courses. While I can see who has started and completed a course, I cannot identify who has not started it. Compliance training is important for us, so to get the data we need, I have to export the available report and then compare it to a complete list of learners to determine who hasn't started their course.

“A lot of potential, but not ready for the big leagues

Pros

Unlike most learning platforms that focus on HR and internal training, Thought Industries emphasizes customer training. It is designed for distributing (and selling) training to customers and has excellent features for creating Panoramas or customized environments for specific clients.

Cons

I feel the system struggles with usability and flexibility. Its one of the clumsiest CMSs I have used as a developer and it seems like they are figuring out the systems development as they go. This is frustrating when building customer-facing content as UI and UX are essential and currently lacking. Additionally, they have had challenges distributing content globally, despite this being a requirement during our evaluation and sales discussions. We have encountered significant issues with compliance, payment and legal matters outside the US.

“eLearning

Pros

The standout feature of this product is its customer service. Thought Industries truly goes above and beyond for their clients.

Cons

I am frustrated by the inability to track user completion at the section level. Currently, I can only track if a user completes the entire course. I cannot see which sections the user has completed if they have not finished the course. We are working with Thought Industries to address this, which is another example of their excellent customer service.

“Thought Industries, more partner than vendor

Pros

Our team is now fully using more features of Thought Industries since our system is up and running. What I like the most is how the content is organized, the ease of setting all available options and the simplicity of assigning access and using Panoramas to keep different audiences organized.

Cons

We are having trouble getting a stable certification exam running on the system. I also wish the details page could be visible regardless of the subscription model assigned to the user. Lastly, I wish the "back" arrow in the left-hand navigation truly functioned as a back "one page" button.

“Learning As I Go Teaching Myself

Pros

Thought Industries offers unique features that other platforms do not which is great as it keeps us committed to the platform.

Cons

The certifications feature has limitations; navigation on mobile is restrictive, the search function is inadequate, the help center is confusing and support is rarely responsive. When they do respond, they are often unable to resolve the issue.

“Thought Industries - Fast & Easy Course Creation, Fantastic Training & Support

Pros

The platform is very user-friendly. It offers various page types that help create engaging, dynamic courses rather than static boring ones.

Cons

Some page types, like the recipe page can only be used for recipes. I would prefer to customize this for training that requires step by step instructions.

“Great!

Pros

The customization options are fantastic! I can display a lot of information in an easily digestible format.

Cons

I encounter various bugs from time to time and its sometimes challenging to make specific client requests.

“Everything our company was looking for!

Pros

Thought Industries met all of our company's needs for the software.

Cons

So far, I have not received any negative feedback about using this software.

“Great Company, Great People.

Pros

It is an excellent platform for teaching as it offers an easy to use and understandable approach to learning.

Cons

Nothing is perfect but Thought Industries is getting closer!