Total 46 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

30%

3

Stars

0%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Christopher

Medical Devices, 500+ employees

More than a year

5.0
August 2022

ETQ Reliance Review from Medical Device view

Pros

The software comes with a wide range of prebuilt functionalities that we extensively used. Additionally the ability to customize the software to our unique needs was highly beneficial.

Cons

While the ETQ Academy is the primary training resource, I would appreciate having more comprehensive textbooks for each system. The video based training can be slow and lacks specificity. It would also be helpful to have better methods for creating ad hoc reports as the system restricts basic users from generating their own reports and views.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

J

Jason

Hospital & Health Care, 101-500 employees

More than a year

5.0
August 2022

Quality Driven System for Multi-Faceted Healthcare company

Pros

The seamless connectivity of records across various modules allows for easy access to data during investigations and audits.

Cons

The ETQ Academys training resources are still somewhat limited, but they are continuously improving and adding new courses. Additionally, the ETQ Community provides a wealth of knowledge for even the most basic users, compensating for any shortcomings in the ETQ Academy.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Stephanie

Defense & Space, 500+ employees

More than a year

5.0
August 2022

Easy to customize

Pros

Customizing the software to fit our business needs is effortless.

Cons

I have some minor complaints about familiar functionality disappearing in the latest version that our company upgraded to.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

J

John

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

5.0
August 2022

Powerful software, customization more difficult

Pros

ETQ Reliance is primarily focused on meeting the requirements of the pharmaceutical industry, including FDA compliance. However it can be customized to comply with ISO 9001 standards as well. The software offers an extensive library of training videos for each module, customizable layouts and forms and comprehensive administrative capabilities.

Cons

Customizing the program can be challenging for those who are not familiar with programming software like Basic. Although preset forms are available, making modifications can be daunting.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

N

Nathalie

Food & Beverages, 101-500 employees

More than a year

4.0
March 2022

A must-have

Pros

Reliance offers an extensive range of features and truly lives up to its name as a "reliable" software. It is also fast and includes an efficient search function.

Cons

The software could be more intuitive to use. Initially, the multitude of functions can be overwhelming. However, once you focus on the features you truly need, it becomes easier to navigate.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

G

Ganapathy

Paper & Forest Products, 51-100 employees

5.0
August 2021

ETQ Reliance: Administrator User review

Pros

The overall intuitiveness of this software is incredible! I haven't come across many other software packages that require such minimal orientation and training.

Cons

The purchase and implementation costs can be substantial, especially if there are no significant annualized savings to justify the investment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sophie

Medical Devices, 500+ employees

Less than a year

4.0
April 2021

Quick to look up document information but lacked some other useful features

Pros

My company utilized this software as a document management system. It was effortless to search for information, and the learning curve was minimal. It proved to be effective for document uploading.

Cons

Some features were not easily accessible, and occasional crashes occurred. It was not the most effective tool for managing Solid works files and there was a lack of linking related documents.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M

Mario

Electrical/Electronic Manufacturing, 500+ employees

Less than 6 months

4.0
October 2020

Whole QMS in the same place.

Pros

This tool seamlessly integrates Product, Manufacturing, and Quality Assurance through interconnected applications.

Cons

As a user and approver of deviations from finished goods to raw materials, I have not encountered any issues that need to be changed in ETQ.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bhavik

Financial Services, 51-100 employees

Less than a year

5.0
September 2020

A Great Quality Management Software by ETQ

Pros

The standout feature of ETQ for me was its cloud storage and functionality. Having a centralized repository for all data greatly increased efficiency. Moreover, the software is exceptionally easy to use and offers a high degree of flexibility.

Cons

The lack of robust reporting capabilities and subpar technical support are the aspects I liked the least about ETQ.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

John

Electrical/Electronic Manufacturing, 51-100 employees

More than a year

4.0
September 2020

ETQ Reliance

Pros

The cloud capabilities and storage are excellent. The software also provides flexible design options and allows for changes to processes and workflows.

Cons

The printing capabilities are limited when it comes to font and size options.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

M

Mudssar

Consumer Electronics, 500+ employees

Less than a year

5.0
July 2020

ETQ Perfect for Quality Improvement System

Pros

This software is the best for implementing, controlling, and monitoring an effective quality management system. It comprehensively covers the core components of quality management, such as corrective and preventive actions for continuous improvement. It also incorporates lean methodologies to reduce rework costs, production burdens, and losses. The software facilitates human resource development, including training and skills level records, ensuring smooth and faultless production. Its Saas platform enables remote work and access across multiple locations. The software's integration with other tools and APIs allows for versatile data reading directly from the source. It effectively records and addresses quality improvement based on customer complaints. Additionally the software offers KPI-based dashboards that monitor ROIs and the performance of the quality management system and employees.

Cons

The visuals in the software are not highly interactive for handling large amounts of data. It would be beneficial to have mandatory visual representations for extensive data analysis. The software falls short in analyzing the cost of improvements impact on ROI. BI and automation alone are insufficient for driving QMS strategically.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

J

Jennifer

Retail, 500+ employees

More than a year

5.0
August 2019

Easy to use

Pros

This software greatly simplified the processes of receiving products, moving them, and identifying errors compared to our previous software. It was slightly confusing at first, but after a couple of weeks of use, navigation became very easy.

Cons

It took a few weeks to fully grasp the ins and outs of the software and learn how to navigate it, but I'm glad we made the switch.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

M

MK

Oil & Energy, 500+ employees

More than a year

5.0
March 2019

Convenience and Organizational

Pros

An efficient and effective system is essential for document control. This software has been immensely helpful in achieving A.C.T.S. (Approvals, Collaboration, Timeliness, and S principles). It has eliminated the old-fashioned methods of filing, archiving, sorting, and distribution.

Cons

Training is necessary to effectively use this software. However, once you acquire the necessary skills you'll be good to go.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
November 2018

EtQ provides a great platform for document control needs.

Pros

The software is completely configurable and compliant with regulations. It makes document retrieval during audits incredibly easy.

Cons

Its an excellent tool for those who know how to utilize it effectively. Unfortunately, many people fail to grasp its full functionality or understand how it aligns with their organization's requirements.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

10

M

Marisa

Retail, 500+ employees

More than a year

5.0
August 2018

Comprehensive supply chain management solution that provides unparalleled customer experience.

Pros

What we appreciate the most about this SCM software is its exceptional flexibility. It can be easily configured and integrated with other applications to suit our business needs. Our users find it painless to learn how to navigate the software, upgrade it or create reports from extracted data.

Cons

It may seem daunting for first time users, but with proper guidance from management, the transition does not have to be overly challenging. Additionally the abundance of available modules often exceeds our ability to implement them as quickly as we'd like.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
May 2018

Best to track Process Change

Pros

Its the best way to track changes in a process. The system has segregated processes for tracking different kinds of changes, and it's easy to use.

Cons

When there are too many files attached to a process or if multiple files are open simultaneously in ETQ the system slows down or sometimes freezes.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathy

Automotive, 101-500 employees

More than a year

5.0
May 2018

Our organization has been using this software since the year 2000.

Pros

I really like the simplicity because of its graphical user interface (GUI). The software is straightforward to use, and all modules have the same interface. When logging into the system, the interface is clean. Moreover, it complies with our international standard audits.

Cons

I'm not a fan of the frequent password resets required on the Technical Support website. It would be better if the password remained valid for at least a month.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anthony

Not Specified, N/A employees

More than a year

5.0
March 2018

Easy to use system with excellent support when needed.

Pros

Even non IT individuals can easily adapt to programming the software to meet their company's specific needs, thanks to the helpful documentation provided.

Cons

The error messages that appear during development are not very clear in explaining the issue, especially for non-technical users. The messages contain error code numbers that are not easily translated into specific problem areas.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

8

M

Marlene

Not Specified, N/A employees

More than a year

5.0
March 2018

This software has become the hub of our best business practices, database and management system.

Pros

The configurability and the ability to teach the basics to staff with basic computer science and SQL/Java knowledge within a few weeks is impressive. The software also allows us to influence changes in product updates, and EtQ consistently prioritizes usability.

Cons

As a first time user I initially found it intimidating, but I realized that it's not just about the software itself but also about managing change. EtQ should focus more on simplicity to ensure new users readily accept the product upon release.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Cliff

Not Specified, N/A employees

More than a year

5.0
March 2018

Easy to use for every level of business. Flexible enough for every business function

Pros

The software's flexibility is unmatched; it can be used for virtually anything. We refer to it as the "anything engine" because it adapts easily to the plant floor and is sophisticated enough for use by VPs. Its user-friendly for non technical business users to configure and provides exceptional value. Simultaneously it offers enough flexibility for highly technical developers to implement unique solutions.

Cons

The softwares biggest drawback is its limited reporting capabilities. While there are some pre-built features available, they are outdated and lack functionality.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10