softwareETQ Reliance Reviews
46 Reviews
Overall Rating
4.6
46 Reviews
Rating Distribution
5
(31)
4
(14)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
46 Reviews
Rating Distribution
5
(31)
4
(14)
3
(0)
2
(0)
1
(1)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
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Time Used
ETQ Reliance - Upgrade Nightmare from v17 to v2023
ETQ Reliance - Upgrade Nightmare from v17 to v2023
Pros
In V17, I found some great features like the ability to use long file names, easy document attachments, and simple filters. In V2023a they improved the logout time to prevent documents from being locked for too long. Now, I can drag and drop attachments and download multiple files simultaneously. The Saved Filters feature is also more user-friendly.
Cons
When we upgraded from v17 to v2023 we noticed a significant difference in performance. The newer version takes three times longer to perform simple tasks compared to its predecessor. It's frustrating that text doesn't stay open, and we have to reopen it frequently. Moreover the attachment box is too large, making it difficult to identify and delete specific items when there are more than ten listed. The tabs for multiple modules are confusing and the colors used are dull and provide no useful distinction like the previous version did.
Ease of use
7
Value for money
4
Customer Support
5
Functionality
7
David
Medical Devices, 500+ employees
More than a year
Aug 01, 2023
The ultimate solution to boost quality in my company.
The ultimate solution to boost quality in my company.
Pros
This exceptional software platform provides me with a diverse range of applications that perfectly suit my companys needs.
Cons
It would greatly benefit users to have access to more training resources that can help us maximize the platform's capabilities right from the beginning.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Marina
Internet, 1-10 employees
N/A
Aug 01, 2023
Streamlining Quality Management with ETQ Reliance: A Comprehensive Review
Streamlining Quality Management with ETQ Reliance: A Comprehensive Review
Pros
Based on my experience with ETQ Reliance I have found the software to be incredibly intuitive, offering a comprehensive set of features that effortlessly streamline various quality processes within a single platform. One aspect I particularly appreciate is the customizable workflows, allowing me to tailor the software to meet my organizations specific requirements. The reporting and analytics capabilities have been invaluable in gaining insights into our quality management processes and identifying areas for improvement. Furthermore, ETQs customer support has been excellent, providing prompt and helpful responses to any questions or concerns I have had. Overall I highly recommend ETQ Reliance as a robust and customizable solution for quality management.
Cons
In my personal experience with ETQ Reliance, I encountered a few drawbacks. The software is quite costly and requires a significant investment from our organization. While the customization features are impressive it did take some time and effort to become proficient in using them. Additionally there were performance issues when handling large volumes of data, which was frustrating. Nevertheless, I still believe that ETQ Reliance is a robust and comprehensive quality management solution and I would recommend it to other organizations in need of such a system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
santhosh
Information Technology and Services, 101-500 employees
Less than a year
Feb 01, 2023
ETQ Reliance: Platform to make people learn
ETQ Reliance: Platform to make people learn
Pros
ETQ Reliance QMS has been instrumental in helping us understand and manage various processes including company policies, work instructions, and employee roles and responsibilities. A significant advantage of ETQ Reliance QMS is the timely notifications for policy, work instruction and document updates.
Cons
One aspect of ETQ Reliance QMS that is least helpful is the occasional discrepancies in work instructions which may differ from how our company utilizes them. It would be more efficient if updates were mentioned instead of reassigning the entire document for training. Additionally the document download process could be improved.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Anonymous
N/A, 101-500 employees
Less than a year
Feb 01, 2023
Easy to Learn and Use!
Easy to Learn and Use!
Pros
This software is straightforward to learn and use and I appreciate the continuous efforts to enhance their product and services. As someone new to quality systems and taking on an administrative role, the transition has been made smoother by the educational tools and support provided by ETQ. Our company utilizes Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance and Quality Records with plans to implement their Training Management module and other applications. The ability to integrate this software with other systems is an added advantage as we strive to improve our internal processes.
Cons
ETQ is pushing for a transition to SAAS, but our company is not ready for that change just yet. I have concerns that services and improvements for on-premises customers may start to decline as the focus shifts towards SAAS.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Careena
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
Feb 01, 2023
The One-Stop-Shop For Any Management System
The One-Stop-Shop For Any Management System
Pros
Since implementing document control and employee training with ETQ we have seamlessly transferred and integrated older systems. We have come a long way from those outdated tools and made everyones job significantly easier. The transparency and sharing capabilities achieved through ETQ have been monumental
Cons
Some of the preconfigured solutions in modules like Employee Training and Assets can be challenging to adapt to our specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Automotive, 500+ employees
More than a year
Feb 01, 2023
Nucor Gallatin
Nucor Gallatin
Pros
I appreciate the adaptability of this software.
Cons
I am not a fan of the reduction in flexibility with the implementation of NXG solutions.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Andrea
Mining & Metals, 500+ employees
More than a year
Feb 01, 2023
Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.
Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.
Pros
The product is user friendly and can be easily adopted on the shop floor with basic computer skills. For a medical device organization, the out of the box software fulfills the basic compliance requirements and follows a typical workflow. Minimal configuration is needed to align it with specific organizational needs. The connection profiles and excel import sheets make loading master data extremely simple. Once a module is successfully implemented as a pilot, rolling it out to other facilities becomes effortless. The notifications and views greatly enhance activity management and follow-up requirements.
Cons
If you have someone in your QA organization with IT skills, configuring the software is straightforward. It works best when managed within the department rather than relying heavily on IT resources or dedicated personnel. This may pose some challenges for organizations that lack internal IT expertise. Other software options may offer more drag and drop functionality, but they also come with limitations in terms of configuration flexibility. In our current version of the software, collaboration in document approval routing is difficult, resulting in multiple rejections and re routings that can be frustrating for approvers. However I believe newer versions have addressed this issue more effectively.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracy
Medical Devices, 101-500 employees
More than a year
Feb 01, 2023
ETQ Reliance review
ETQ Reliance review
Pros
This software is intuitive and I can easily write Python scripts.
Cons
It would be beneficial to have IDE coding capabilities that include color schemes for functions, methods, and variables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Feb 01, 2023
Highly configurable QMS platform with dozens of built-in modules/applications
Highly configurable QMS platform with dozens of built-in modules/applications
Pros
I love the high level of configurability of the platform and the ability to import and migrate data from other systems. The pre built modules are well-designed and integrated, creating a comprehensive quality experience that aligns with ISO-9001 requirements. The "designer" experience is robust and offers limitless capabilities, enabling us to replace multiple legacy applications even when there is no similar pre-built option available. The employees at ETQ are passionate about the product and prioritize customer satisfaction. The built-in support for system-level language translations is also a fantastic feature. The backend database structure is well architected and the addition of the ETQ Academy has been highly beneficial for users to learn about pre-built modules without the need for formal demos. While there have been organizational changes at ETQ. I am very happy with the current direction the company is heading in.
Cons
Many new users find the software less intuitive to use and navigate. The cost of licenses has significantly increased over the years, and features that were previously free now come at a price (upgrades, SaaS environment clones, etc.). The new Reliance "NXG" ("Next Generation") product raises security concerns due to its multi-tenant hosting architecture. Not having access to our data via SQL in NXG is a major obstacle, and we won't upgrade until there's a viable alternative that does not require additional costs. The mobile app experience lacks functionality, such as support for Visibility Rules and the ability to approve a document. The built in web services (APIs) are inadequate and could benefit from a refresh with expanded capabilities. Additionally ETQ Insights, a reporting platform, should be included in the base platform rather than being an add on that needs to be purchased separately.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tom
Glass Ceramics & Concrete, 500+ employees
More than a year
Feb 01, 2023
Great Quality Software, easy to use
Great Quality Software, easy to use
Pros
I find it effortless to tailor the software to our specific business processes.
Cons
Integrating different systems can pose challenges, and I often rely on assistance from an ETQ IC to set them up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Medical Devices, 500+ employees
More than a year
Feb 01, 2023
One stop app for Quality management
One stop app for Quality management
Pros
Being in the field of Clinical Data Management, I've noticed that each organization follows its own unique data management procedures. To understand my organization's standard protocols and templates, this software has been incredibly useful.
Cons
I genuinely find ETQ Reliance to be incredibly helpful, and I appreciate its ability to track my document progress and training completion dates and times. The updates and version history feature greatly contribute to improving quality management.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nikhitha
Information Technology and Services, 101-500 employees
Less than a year
Feb 01, 2023
Two Companies, One Guy
Two Companies, One Guy
Pros
I have worked as a programmer in this software package for two different companies, one in the Nuclear Fuel industry and the other in Flavors & Fragrances. Despite the distinct industries, the fundamentals remain the same. The "Out-of-the-Box" functionality is consistent for all users and can be individually configured to meet their needs.
Cons
Subsequent software versions have restricted certain programming capabilities, which initially required some adjustment. However, I understand the reasons behind these limitations and the need for standardized configurations.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Waylon
Chemicals, 500+ employees
More than a year
Feb 01, 2023
ETQ Reliance
ETQ Reliance
Pros
The software's flexibility and configurability are exceptional. It allows for decentralized administration across local sites.
Cons
The recent upgrade has resulted in diminished support and slower performance. It seems that ETQ is prioritizing its cloud solution, leaving on-premises customers uncertain about their options. Unfortunately the cloud solution is too expensive for many of us, exacerbating the lack of ongoing support and development.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Feb 01, 2023
Great ability to configure based on organization needs!
Great ability to configure based on organization needs!
Pros
Our organization has effectively utilized the customizable features to tailor the software specifically to our business requirements.
Cons
Being a non-cloud user, it can be challenging for us to receive timely updates.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Kendra
Aviation & Aerospace, 500+ employees
More than a year
Feb 01, 2023
Awesome software platform
Awesome software platform
Pros
The platforms solid foundation enables us to develop our own customized applications effortlessly.
Cons
I'm not particularly fond of the removal of certain features and the increased focus on cloud technology.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodney
Consumer Goods, 500+ employees
More than a year
Feb 01, 2023
The Benefits of EtQ Reliance
The Benefits of EtQ Reliance
Pros
Besides its user-friendly interface, one of the best aspects of Reliance is its configurability. It doesn't restrict users to a one size fits all solution; instead, it can be configured to accommodate different processes.
Cons
Since migrating to the cloud, we have lost real-time access to the database for reporting and troubleshooting purposes. Tasks that we used to handle independently, such as cloning environments and dropping schemas, now require additional charges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Medical Devices, 500+ employees
More than a year
Feb 01, 2023
ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance
ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance
Pros
Some aspects that I find most appealing about the software are: - Setting up new users is straightforward, and they quickly grasp the system as end users. - Managing change control for documents and materials is easily handled. - Integrating Office documents with the software is simple and reduces redundancy when updating revision numbers.
Cons
There are a few elements in the software that I find less favorable. For instance, the inability to save usernames and passwords for easier login and the need to download and reupload documents for change requests. It would be more convenient if changes could be saved and automatically updated within the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Dairy, 101-500 employees
More than a year
Sep 01, 2022
5 Star History, Uncertain Future
5 Star History, Uncertain Future
Pros
Historically, the organization has been highly customer focused. However with each subsequent acquisition, this aspect seems to decline. Its not uncommon for customer focus to diminish when smaller companies are continuously acquired. Older versions of the software were highly flexible and easy to configure. They were deployed quickly and offered great value compared to competitors. Newer versions are less flexible than the original, but still easier to handle compared to competitor platforms which helps keep costs in check when utilizing in-house resources. The marketing team is fantastic, and customer support is generally good. Level 1 support seems to experience turnover and lacks experience but the leadership and intention are top notch. The online user training through the Academy and customer forums are excellent resources.
Cons
Currently ETQ seems to be undergoing a significant shift in its offering, and the future roadmap appears unclear for long time customers like myself. It seems that the new development choices prioritize simplifying the product for the benefit of ETQ which can be frustrating for customers who were initially sold on different features. While newer customers may be satisfied with the "new" value proposition, older customers are dissatisfied and their frustration is growing.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Joel
Automotive, 500+ employees
More than a year
Sep 01, 2022
Product Review
Product Review
Pros
Our company utilizes the document control module of ETQ Reliance to meet our ISO certification requirements. Overall, the module is highly customizable, with only a few limitations. It is a easy to use product.
Cons
The available learning material in the library can sometimes be difficult to find but I have communicated this concern to customer support, and they have taken it into consideration.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Sarah
Consumer Services, 500+ employees
Less than a year
Aug 01, 2022
ETQ Reliance Review from Medical Device view
ETQ Reliance Review from Medical Device view
Pros
The software comes with a wide range of prebuilt functionalities that we extensively used. Additionally the ability to customize the software to our unique needs was highly beneficial.
Cons
While the ETQ Academy is the primary training resource, I would appreciate having more comprehensive textbooks for each system. The video based training can be slow and lacks specificity. It would also be helpful to have better methods for creating ad hoc reports as the system restricts basic users from generating their own reports and views.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Christopher
Medical Devices, 500+ employees
More than a year
Aug 01, 2022
Quality Driven System for Multi-Faceted Healthcare company
Quality Driven System for Multi-Faceted Healthcare company
Pros
The seamless connectivity of records across various modules allows for easy access to data during investigations and audits.
Cons
The ETQ Academys training resources are still somewhat limited, but they are continuously improving and adding new courses. Additionally, the ETQ Community provides a wealth of knowledge for even the most basic users, compensating for any shortcomings in the ETQ Academy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jason
Hospital & Health Care, 101-500 employees
More than a year
Aug 01, 2022
Easy to customize
Easy to customize
Pros
Customizing the software to fit our business needs is effortless.
Cons
I have some minor complaints about familiar functionality disappearing in the latest version that our company upgraded to.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Stephanie
Defense & Space, 500+ employees
More than a year
Aug 01, 2022
Powerful software, customization more difficult
Powerful software, customization more difficult
Pros
ETQ Reliance is primarily focused on meeting the requirements of the pharmaceutical industry, including FDA compliance. However it can be customized to comply with ISO 9001 standards as well. The software offers an extensive library of training videos for each module, customizable layouts and forms and comprehensive administrative capabilities.
Cons
Customizing the program can be challenging for those who are not familiar with programming software like Basic. Although preset forms are available, making modifications can be daunting.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
John
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Aug 01, 2022
A must-have
A must-have
Pros
Reliance offers an extensive range of features and truly lives up to its name as a "reliable" software. It is also fast and includes an efficient search function.
Cons
The software could be more intuitive to use. Initially, the multitude of functions can be overwhelming. However, once you focus on the features you truly need, it becomes easier to navigate.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Nathalie
Food & Beverages, 101-500 employees
More than a year
Mar 01, 2022
ETQ Reliance: Administrator User review
ETQ Reliance: Administrator User review
Pros
The overall intuitiveness of this software is incredible! I haven't come across many other software packages that require such minimal orientation and training.
Cons
The purchase and implementation costs can be substantial, especially if there are no significant annualized savings to justify the investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ganapathy
Paper & Forest Products, 51-100 employees
N/A
Aug 01, 2021
Quick to look up document information but lacked some other useful features
Quick to look up document information but lacked some other useful features
Pros
My company utilized this software as a document management system. It was effortless to search for information, and the learning curve was minimal. It proved to be effective for document uploading.
Cons
Some features were not easily accessible, and occasional crashes occurred. It was not the most effective tool for managing Solid works files and there was a lack of linking related documents.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sophie
Medical Devices, 500+ employees
Less than a year
Apr 01, 2021
Whole QMS in the same place.
Whole QMS in the same place.
Pros
This tool seamlessly integrates Product, Manufacturing, and Quality Assurance through interconnected applications.
Cons
As a user and approver of deviations from finished goods to raw materials, I have not encountered any issues that need to be changed in ETQ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
Oct 01, 2020
A Great Quality Management Software by ETQ
A Great Quality Management Software by ETQ
Pros
The standout feature of ETQ for me was its cloud storage and functionality. Having a centralized repository for all data greatly increased efficiency. Moreover, the software is exceptionally easy to use and offers a high degree of flexibility.
Cons
The lack of robust reporting capabilities and subpar technical support are the aspects I liked the least about ETQ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavik
Financial Services, 51-100 employees
Less than a year
Sep 01, 2020
ETQ Reliance
ETQ Reliance
Pros
The cloud capabilities and storage are excellent. The software also provides flexible design options and allows for changes to processes and workflows.
Cons
The printing capabilities are limited when it comes to font and size options.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
John
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Sep 01, 2020
ETQ Perfect for Quality Improvement System
ETQ Perfect for Quality Improvement System
Pros
This software is the best for implementing, controlling, and monitoring an effective quality management system. It comprehensively covers the core components of quality management, such as corrective and preventive actions for continuous improvement. It also incorporates lean methodologies to reduce rework costs, production burdens, and losses. The software facilitates human resource development, including training and skills level records, ensuring smooth and faultless production. Its Saas platform enables remote work and access across multiple locations. The software's integration with other tools and APIs allows for versatile data reading directly from the source. It effectively records and addresses quality improvement based on customer complaints. Additionally the software offers KPI-based dashboards that monitor ROIs and the performance of the quality management system and employees.
Cons
The visuals in the software are not highly interactive for handling large amounts of data. It would be beneficial to have mandatory visual representations for extensive data analysis. The software falls short in analyzing the cost of improvements impact on ROI. BI and automation alone are insufficient for driving QMS strategically.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mudssar
Consumer Electronics, 500+ employees
Less than a year
Jul 01, 2020
Easy to use
Easy to use
Pros
This software greatly simplified the processes of receiving products, moving them, and identifying errors compared to our previous software. It was slightly confusing at first, but after a couple of weeks of use, navigation became very easy.
Cons
It took a few weeks to fully grasp the ins and outs of the software and learn how to navigate it, but I'm glad we made the switch.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Retail, 500+ employees
More than a year
Aug 01, 2019
Convenience and Organizational
Convenience and Organizational
Pros
An efficient and effective system is essential for document control. This software has been immensely helpful in achieving A.C.T.S. (Approvals, Collaboration, Timeliness, and S principles). It has eliminated the old-fashioned methods of filing, archiving, sorting, and distribution.
Cons
Training is necessary to effectively use this software. However, once you acquire the necessary skills you'll be good to go.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MK
Oil & Energy, 500+ employees
More than a year
Mar 01, 2019
EtQ provides a great platform for document control needs.
EtQ provides a great platform for document control needs.
Pros
The software is completely configurable and compliant with regulations. It makes document retrieval during audits incredibly easy.
Cons
Its an excellent tool for those who know how to utilize it effectively. Unfortunately, many people fail to grasp its full functionality or understand how it aligns with their organization's requirements.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Nov 01, 2018
Comprehensive supply chain management solution that provides unparalleled customer experience.
Comprehensive supply chain management solution that provides unparalleled customer experience.
Pros
What we appreciate the most about this SCM software is its exceptional flexibility. It can be easily configured and integrated with other applications to suit our business needs. Our users find it painless to learn how to navigate the software, upgrade it or create reports from extracted data.
Cons
It may seem daunting for first time users, but with proper guidance from management, the transition does not have to be overly challenging. Additionally the abundance of available modules often exceeds our ability to implement them as quickly as we'd like.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marisa
Retail, 500+ employees
More than a year
Aug 01, 2018
Best to track Process Change
Best to track Process Change
Pros
Its the best way to track changes in a process. The system has segregated processes for tracking different kinds of changes, and it's easy to use.
Cons
When there are too many files attached to a process or if multiple files are open simultaneously in ETQ the system slows down or sometimes freezes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
May 01, 2018
Our organization has been using this software since the year 2000.
Our organization has been using this software since the year 2000.
Pros
I really like the simplicity because of its graphical user interface (GUI). The software is straightforward to use, and all modules have the same interface. When logging into the system, the interface is clean. Moreover, it complies with our international standard audits.
Cons
I'm not a fan of the frequent password resets required on the Technical Support website. It would be better if the password remained valid for at least a month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Automotive, 101-500 employees
More than a year
May 01, 2018
Easy to use system with excellent support when needed.
Easy to use system with excellent support when needed.
Pros
Even non IT individuals can easily adapt to programming the software to meet their company's specific needs, thanks to the helpful documentation provided.
Cons
The error messages that appear during development are not very clear in explaining the issue, especially for non-technical users. The messages contain error code numbers that are not easily translated into specific problem areas.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Anthony
N/A, N/A employees
More than a year
Mar 01, 2018
This software has become the hub of our best business practices, database and management system.
This software has become the hub of our best business practices, database and management system.
Pros
The configurability and the ability to teach the basics to staff with basic computer science and SQL/Java knowledge within a few weeks is impressive. The software also allows us to influence changes in product updates, and EtQ consistently prioritizes usability.
Cons
As a first time user I initially found it intimidating, but I realized that it's not just about the software itself but also about managing change. EtQ should focus more on simplicity to ensure new users readily accept the product upon release.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marlene
N/A, N/A employees
More than a year
Mar 01, 2018
Easy to use for every level of business. Flexible enough for every business function
Easy to use for every level of business. Flexible enough for every business function
Pros
The software's flexibility is unmatched; it can be used for virtually anything. We refer to it as the "anything engine" because it adapts easily to the plant floor and is sophisticated enough for use by VPs. Its user-friendly for non technical business users to configure and provides exceptional value. Simultaneously it offers enough flexibility for highly technical developers to implement unique solutions.
Cons
The softwares biggest drawback is its limited reporting capabilities. While there are some pre-built features available, they are outdated and lack functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cliff
N/A, N/A employees
More than a year
Mar 01, 2018
Has been our core SHE platform and continue to grow the footprint.
Has been our core SHE platform and continue to grow the footprint.
Pros
The softwares flexibility allows for easy configuration to meet most of our requirements. It scales well and can be extended to fit all areas of our business.
Cons
The absence of mobile support has hindered deeper engagement with the software. Although there has been some progress in this area, further refinement is still needed.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Mar 01, 2018
Our experience with EtQ software has been great.
Our experience with EtQ software has been great.
Pros
Having a central repository for data from various individuals in the organization proves to be incredibly useful. When customers visit for audits and we showcase our systems on the computer, they are highly impressed.
Cons
The software is not very easy to use or you can say straightforward for individuals with limited computer skills. Some features that were present in older versions are not always available in the newer ones.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Cindy
Automotive, 101-500 employees
More than a year
Mar 01, 2018
Power User, Developer, and Trainer. I've been using EtQ for 4 years
Power User, Developer, and Trainer. I've been using EtQ for 4 years
Pros
I am particularly fond of how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to align with our business needs.
Cons
I am currently using version 11.0q and I find it inconvenient to have multiple windows open to access the configuration settings when using the designer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Eric
N/A, N/A employees
More than a year
Mar 01, 2018
EtQ has been an important partner in our EHSS team for many years and has grown with our team.
EtQ has been an important partner in our EHSS team for many years and has grown with our team.
Pros
ETQs Reliance is exceptionally flexible, allowing us to tailor the software to our tasks instead of modifying our systems to fit the software. It also offers numerous modules that help us manage the ever-growing list of compliance tasks.
Cons
The Employee Training module desperately needs an update, and we're eagerly awaiting it. Currently the training module only serves as a repository for training dates in our company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Chemicals, 101-500 employees
More than a year
Mar 01, 2018
EtQ has been a great asset in the management of data.
EtQ has been a great asset in the management of data.
Pros
The platform's flexibility is outstanding; we can customize the software to perfectly fit our business needs.
Cons
Having IT support is crucial if you want to customize this product. Non-technical personnel can handle the out of the-box functionality with proper training.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Roberta
N/A, N/A employees
More than a year
Mar 01, 2018
We have been using EtQ products since 2002. It's been a great experience!
We have been using EtQ products since 2002. It's been a great experience!
Pros
Its very simple to custom configure the design from our end or build an entire application from scratch. Users appreciate its ease of use and the ability to extract data for reporting. The tech support team responds to issues within an hour or two at most. In my experience, 99% of my inquiries are not about fixing something, but rather about how to perform certain tasks. Upgrades are relatively painless, and scaling the software for enterprise use is straightforward. The cost is also very reasonable.
Cons
We are facing some difficulties with the mobility functionality, but we believe it's an issue on our end. EtQ Tech Support is sending an onsite technician to assist with troubleshooting the problem. Apart from that there is not much to dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirk
Mining & Metals, 500+ employees
More than a year
Mar 01, 2018
Filters
ETQ Reliance - Upgrade Nightmare from v17 to v2023
ETQ Reliance - Upgrade Nightmare from v17 to v2023
Pros
In V17, I found some great features like the ability to use long file names, easy document attachments, and simple filters. In V2023a they improved the logout time to prevent documents from being locked for too long. Now, I can drag and drop attachments and download multiple files simultaneously. The Saved Filters feature is also more user-friendly.
Cons
When we upgraded from v17 to v2023 we noticed a significant difference in performance. The newer version takes three times longer to perform simple tasks compared to its predecessor. It's frustrating that text doesn't stay open, and we have to reopen it frequently. Moreover the attachment box is too large, making it difficult to identify and delete specific items when there are more than ten listed. The tabs for multiple modules are confusing and the colors used are dull and provide no useful distinction like the previous version did.
Ease of use
7
Value for money
4
Customer Support
5
Functionality
7
David
Medical Devices, 500+ employees
More than a year
Aug 01, 2023
The ultimate solution to boost quality in my company.
The ultimate solution to boost quality in my company.
Pros
This exceptional software platform provides me with a diverse range of applications that perfectly suit my companys needs.
Cons
It would greatly benefit users to have access to more training resources that can help us maximize the platform's capabilities right from the beginning.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Marina
Internet, 1-10 employees
N/A
Aug 01, 2023
Streamlining Quality Management with ETQ Reliance: A Comprehensive Review
Streamlining Quality Management with ETQ Reliance: A Comprehensive Review
Pros
Based on my experience with ETQ Reliance I have found the software to be incredibly intuitive, offering a comprehensive set of features that effortlessly streamline various quality processes within a single platform. One aspect I particularly appreciate is the customizable workflows, allowing me to tailor the software to meet my organizations specific requirements. The reporting and analytics capabilities have been invaluable in gaining insights into our quality management processes and identifying areas for improvement. Furthermore, ETQs customer support has been excellent, providing prompt and helpful responses to any questions or concerns I have had. Overall I highly recommend ETQ Reliance as a robust and customizable solution for quality management.
Cons
In my personal experience with ETQ Reliance, I encountered a few drawbacks. The software is quite costly and requires a significant investment from our organization. While the customization features are impressive it did take some time and effort to become proficient in using them. Additionally there were performance issues when handling large volumes of data, which was frustrating. Nevertheless, I still believe that ETQ Reliance is a robust and comprehensive quality management solution and I would recommend it to other organizations in need of such a system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
santhosh
Information Technology and Services, 101-500 employees
Less than a year
Feb 01, 2023
ETQ Reliance: Platform to make people learn
ETQ Reliance: Platform to make people learn
Pros
ETQ Reliance QMS has been instrumental in helping us understand and manage various processes including company policies, work instructions, and employee roles and responsibilities. A significant advantage of ETQ Reliance QMS is the timely notifications for policy, work instruction and document updates.
Cons
One aspect of ETQ Reliance QMS that is least helpful is the occasional discrepancies in work instructions which may differ from how our company utilizes them. It would be more efficient if updates were mentioned instead of reassigning the entire document for training. Additionally the document download process could be improved.
Ease of use
8
Value for money
7
Customer Support
10
Functionality
10
Anonymous
N/A, 101-500 employees
Less than a year
Feb 01, 2023
Easy to Learn and Use!
Easy to Learn and Use!
Pros
This software is straightforward to learn and use and I appreciate the continuous efforts to enhance their product and services. As someone new to quality systems and taking on an administrative role, the transition has been made smoother by the educational tools and support provided by ETQ. Our company utilizes Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance and Quality Records with plans to implement their Training Management module and other applications. The ability to integrate this software with other systems is an added advantage as we strive to improve our internal processes.
Cons
ETQ is pushing for a transition to SAAS, but our company is not ready for that change just yet. I have concerns that services and improvements for on-premises customers may start to decline as the focus shifts towards SAAS.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Careena
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
Feb 01, 2023
The One-Stop-Shop For Any Management System
The One-Stop-Shop For Any Management System
Pros
Since implementing document control and employee training with ETQ we have seamlessly transferred and integrated older systems. We have come a long way from those outdated tools and made everyones job significantly easier. The transparency and sharing capabilities achieved through ETQ have been monumental
Cons
Some of the preconfigured solutions in modules like Employee Training and Assets can be challenging to adapt to our specific needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Justin
Automotive, 500+ employees
More than a year
Feb 01, 2023
Nucor Gallatin
Nucor Gallatin
Pros
I appreciate the adaptability of this software.
Cons
I am not a fan of the reduction in flexibility with the implementation of NXG solutions.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Andrea
Mining & Metals, 500+ employees
More than a year
Feb 01, 2023
Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.
Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.
Pros
The product is user friendly and can be easily adopted on the shop floor with basic computer skills. For a medical device organization, the out of the box software fulfills the basic compliance requirements and follows a typical workflow. Minimal configuration is needed to align it with specific organizational needs. The connection profiles and excel import sheets make loading master data extremely simple. Once a module is successfully implemented as a pilot, rolling it out to other facilities becomes effortless. The notifications and views greatly enhance activity management and follow-up requirements.
Cons
If you have someone in your QA organization with IT skills, configuring the software is straightforward. It works best when managed within the department rather than relying heavily on IT resources or dedicated personnel. This may pose some challenges for organizations that lack internal IT expertise. Other software options may offer more drag and drop functionality, but they also come with limitations in terms of configuration flexibility. In our current version of the software, collaboration in document approval routing is difficult, resulting in multiple rejections and re routings that can be frustrating for approvers. However I believe newer versions have addressed this issue more effectively.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Tracy
Medical Devices, 101-500 employees
More than a year
Feb 01, 2023
ETQ Reliance review
ETQ Reliance review
Pros
This software is intuitive and I can easily write Python scripts.
Cons
It would be beneficial to have IDE coding capabilities that include color schemes for functions, methods, and variables.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Feb 01, 2023
Highly configurable QMS platform with dozens of built-in modules/applications
Highly configurable QMS platform with dozens of built-in modules/applications
Pros
I love the high level of configurability of the platform and the ability to import and migrate data from other systems. The pre built modules are well-designed and integrated, creating a comprehensive quality experience that aligns with ISO-9001 requirements. The "designer" experience is robust and offers limitless capabilities, enabling us to replace multiple legacy applications even when there is no similar pre-built option available. The employees at ETQ are passionate about the product and prioritize customer satisfaction. The built-in support for system-level language translations is also a fantastic feature. The backend database structure is well architected and the addition of the ETQ Academy has been highly beneficial for users to learn about pre-built modules without the need for formal demos. While there have been organizational changes at ETQ. I am very happy with the current direction the company is heading in.
Cons
Many new users find the software less intuitive to use and navigate. The cost of licenses has significantly increased over the years, and features that were previously free now come at a price (upgrades, SaaS environment clones, etc.). The new Reliance "NXG" ("Next Generation") product raises security concerns due to its multi-tenant hosting architecture. Not having access to our data via SQL in NXG is a major obstacle, and we won't upgrade until there's a viable alternative that does not require additional costs. The mobile app experience lacks functionality, such as support for Visibility Rules and the ability to approve a document. The built in web services (APIs) are inadequate and could benefit from a refresh with expanded capabilities. Additionally ETQ Insights, a reporting platform, should be included in the base platform rather than being an add on that needs to be purchased separately.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tom
Glass Ceramics & Concrete, 500+ employees
More than a year
Feb 01, 2023
Great Quality Software, easy to use
Great Quality Software, easy to use
Pros
I find it effortless to tailor the software to our specific business processes.
Cons
Integrating different systems can pose challenges, and I often rely on assistance from an ETQ IC to set them up.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tony
Medical Devices, 500+ employees
More than a year
Feb 01, 2023
One stop app for Quality management
One stop app for Quality management
Pros
Being in the field of Clinical Data Management, I've noticed that each organization follows its own unique data management procedures. To understand my organization's standard protocols and templates, this software has been incredibly useful.
Cons
I genuinely find ETQ Reliance to be incredibly helpful, and I appreciate its ability to track my document progress and training completion dates and times. The updates and version history feature greatly contribute to improving quality management.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Nikhitha
Information Technology and Services, 101-500 employees
Less than a year
Feb 01, 2023
Two Companies, One Guy
Two Companies, One Guy
Pros
I have worked as a programmer in this software package for two different companies, one in the Nuclear Fuel industry and the other in Flavors & Fragrances. Despite the distinct industries, the fundamentals remain the same. The "Out-of-the-Box" functionality is consistent for all users and can be individually configured to meet their needs.
Cons
Subsequent software versions have restricted certain programming capabilities, which initially required some adjustment. However, I understand the reasons behind these limitations and the need for standardized configurations.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Waylon
Chemicals, 500+ employees
More than a year
Feb 01, 2023
ETQ Reliance
ETQ Reliance
Pros
The software's flexibility and configurability are exceptional. It allows for decentralized administration across local sites.
Cons
The recent upgrade has resulted in diminished support and slower performance. It seems that ETQ is prioritizing its cloud solution, leaving on-premises customers uncertain about their options. Unfortunately the cloud solution is too expensive for many of us, exacerbating the lack of ongoing support and development.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Feb 01, 2023
Great ability to configure based on organization needs!
Great ability to configure based on organization needs!
Pros
Our organization has effectively utilized the customizable features to tailor the software specifically to our business requirements.
Cons
Being a non-cloud user, it can be challenging for us to receive timely updates.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Kendra
Aviation & Aerospace, 500+ employees
More than a year
Feb 01, 2023
Awesome software platform
Awesome software platform
Pros
The platforms solid foundation enables us to develop our own customized applications effortlessly.
Cons
I'm not particularly fond of the removal of certain features and the increased focus on cloud technology.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rodney
Consumer Goods, 500+ employees
More than a year
Feb 01, 2023
The Benefits of EtQ Reliance
The Benefits of EtQ Reliance
Pros
Besides its user-friendly interface, one of the best aspects of Reliance is its configurability. It doesn't restrict users to a one size fits all solution; instead, it can be configured to accommodate different processes.
Cons
Since migrating to the cloud, we have lost real-time access to the database for reporting and troubleshooting purposes. Tasks that we used to handle independently, such as cloning environments and dropping schemas, now require additional charges.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Katherine
Medical Devices, 500+ employees
More than a year
Feb 01, 2023
ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance
ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance
Pros
Some aspects that I find most appealing about the software are: - Setting up new users is straightforward, and they quickly grasp the system as end users. - Managing change control for documents and materials is easily handled. - Integrating Office documents with the software is simple and reduces redundancy when updating revision numbers.
Cons
There are a few elements in the software that I find less favorable. For instance, the inability to save usernames and passwords for easier login and the need to download and reupload documents for change requests. It would be more convenient if changes could be saved and automatically updated within the system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Steve
Dairy, 101-500 employees
More than a year
Sep 01, 2022
5 Star History, Uncertain Future
5 Star History, Uncertain Future
Pros
Historically, the organization has been highly customer focused. However with each subsequent acquisition, this aspect seems to decline. Its not uncommon for customer focus to diminish when smaller companies are continuously acquired. Older versions of the software were highly flexible and easy to configure. They were deployed quickly and offered great value compared to competitors. Newer versions are less flexible than the original, but still easier to handle compared to competitor platforms which helps keep costs in check when utilizing in-house resources. The marketing team is fantastic, and customer support is generally good. Level 1 support seems to experience turnover and lacks experience but the leadership and intention are top notch. The online user training through the Academy and customer forums are excellent resources.
Cons
Currently ETQ seems to be undergoing a significant shift in its offering, and the future roadmap appears unclear for long time customers like myself. It seems that the new development choices prioritize simplifying the product for the benefit of ETQ which can be frustrating for customers who were initially sold on different features. While newer customers may be satisfied with the "new" value proposition, older customers are dissatisfied and their frustration is growing.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Joel
Automotive, 500+ employees
More than a year
Sep 01, 2022
Product Review
Product Review
Pros
Our company utilizes the document control module of ETQ Reliance to meet our ISO certification requirements. Overall, the module is highly customizable, with only a few limitations. It is a easy to use product.
Cons
The available learning material in the library can sometimes be difficult to find but I have communicated this concern to customer support, and they have taken it into consideration.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Sarah
Consumer Services, 500+ employees
Less than a year
Aug 01, 2022
ETQ Reliance Review from Medical Device view
ETQ Reliance Review from Medical Device view
Pros
The software comes with a wide range of prebuilt functionalities that we extensively used. Additionally the ability to customize the software to our unique needs was highly beneficial.
Cons
While the ETQ Academy is the primary training resource, I would appreciate having more comprehensive textbooks for each system. The video based training can be slow and lacks specificity. It would also be helpful to have better methods for creating ad hoc reports as the system restricts basic users from generating their own reports and views.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Christopher
Medical Devices, 500+ employees
More than a year
Aug 01, 2022
Quality Driven System for Multi-Faceted Healthcare company
Quality Driven System for Multi-Faceted Healthcare company
Pros
The seamless connectivity of records across various modules allows for easy access to data during investigations and audits.
Cons
The ETQ Academys training resources are still somewhat limited, but they are continuously improving and adding new courses. Additionally, the ETQ Community provides a wealth of knowledge for even the most basic users, compensating for any shortcomings in the ETQ Academy.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jason
Hospital & Health Care, 101-500 employees
More than a year
Aug 01, 2022
Easy to customize
Easy to customize
Pros
Customizing the software to fit our business needs is effortless.
Cons
I have some minor complaints about familiar functionality disappearing in the latest version that our company upgraded to.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Stephanie
Defense & Space, 500+ employees
More than a year
Aug 01, 2022
Powerful software, customization more difficult
Powerful software, customization more difficult
Pros
ETQ Reliance is primarily focused on meeting the requirements of the pharmaceutical industry, including FDA compliance. However it can be customized to comply with ISO 9001 standards as well. The software offers an extensive library of training videos for each module, customizable layouts and forms and comprehensive administrative capabilities.
Cons
Customizing the program can be challenging for those who are not familiar with programming software like Basic. Although preset forms are available, making modifications can be daunting.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
John
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Aug 01, 2022
A must-have
A must-have
Pros
Reliance offers an extensive range of features and truly lives up to its name as a "reliable" software. It is also fast and includes an efficient search function.
Cons
The software could be more intuitive to use. Initially, the multitude of functions can be overwhelming. However, once you focus on the features you truly need, it becomes easier to navigate.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Nathalie
Food & Beverages, 101-500 employees
More than a year
Mar 01, 2022
ETQ Reliance: Administrator User review
ETQ Reliance: Administrator User review
Pros
The overall intuitiveness of this software is incredible! I haven't come across many other software packages that require such minimal orientation and training.
Cons
The purchase and implementation costs can be substantial, especially if there are no significant annualized savings to justify the investment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ganapathy
Paper & Forest Products, 51-100 employees
N/A
Aug 01, 2021
Quick to look up document information but lacked some other useful features
Quick to look up document information but lacked some other useful features
Pros
My company utilized this software as a document management system. It was effortless to search for information, and the learning curve was minimal. It proved to be effective for document uploading.
Cons
Some features were not easily accessible, and occasional crashes occurred. It was not the most effective tool for managing Solid works files and there was a lack of linking related documents.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sophie
Medical Devices, 500+ employees
Less than a year
Apr 01, 2021
Whole QMS in the same place.
Whole QMS in the same place.
Pros
This tool seamlessly integrates Product, Manufacturing, and Quality Assurance through interconnected applications.
Cons
As a user and approver of deviations from finished goods to raw materials, I have not encountered any issues that need to be changed in ETQ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mario
Electrical/Electronic Manufacturing, 500+ employees
Less than 6 months
Oct 01, 2020
A Great Quality Management Software by ETQ
A Great Quality Management Software by ETQ
Pros
The standout feature of ETQ for me was its cloud storage and functionality. Having a centralized repository for all data greatly increased efficiency. Moreover, the software is exceptionally easy to use and offers a high degree of flexibility.
Cons
The lack of robust reporting capabilities and subpar technical support are the aspects I liked the least about ETQ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavik
Financial Services, 51-100 employees
Less than a year
Sep 01, 2020
ETQ Reliance
ETQ Reliance
Pros
The cloud capabilities and storage are excellent. The software also provides flexible design options and allows for changes to processes and workflows.
Cons
The printing capabilities are limited when it comes to font and size options.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
John
Electrical/Electronic Manufacturing, 51-100 employees
More than a year
Sep 01, 2020
ETQ Perfect for Quality Improvement System
ETQ Perfect for Quality Improvement System
Pros
This software is the best for implementing, controlling, and monitoring an effective quality management system. It comprehensively covers the core components of quality management, such as corrective and preventive actions for continuous improvement. It also incorporates lean methodologies to reduce rework costs, production burdens, and losses. The software facilitates human resource development, including training and skills level records, ensuring smooth and faultless production. Its Saas platform enables remote work and access across multiple locations. The software's integration with other tools and APIs allows for versatile data reading directly from the source. It effectively records and addresses quality improvement based on customer complaints. Additionally the software offers KPI-based dashboards that monitor ROIs and the performance of the quality management system and employees.
Cons
The visuals in the software are not highly interactive for handling large amounts of data. It would be beneficial to have mandatory visual representations for extensive data analysis. The software falls short in analyzing the cost of improvements impact on ROI. BI and automation alone are insufficient for driving QMS strategically.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Mudssar
Consumer Electronics, 500+ employees
Less than a year
Jul 01, 2020
Easy to use
Easy to use
Pros
This software greatly simplified the processes of receiving products, moving them, and identifying errors compared to our previous software. It was slightly confusing at first, but after a couple of weeks of use, navigation became very easy.
Cons
It took a few weeks to fully grasp the ins and outs of the software and learn how to navigate it, but I'm glad we made the switch.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Jennifer
Retail, 500+ employees
More than a year
Aug 01, 2019
Convenience and Organizational
Convenience and Organizational
Pros
An efficient and effective system is essential for document control. This software has been immensely helpful in achieving A.C.T.S. (Approvals, Collaboration, Timeliness, and S principles). It has eliminated the old-fashioned methods of filing, archiving, sorting, and distribution.
Cons
Training is necessary to effectively use this software. However, once you acquire the necessary skills you'll be good to go.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MK
Oil & Energy, 500+ employees
More than a year
Mar 01, 2019
EtQ provides a great platform for document control needs.
EtQ provides a great platform for document control needs.
Pros
The software is completely configurable and compliant with regulations. It makes document retrieval during audits incredibly easy.
Cons
Its an excellent tool for those who know how to utilize it effectively. Unfortunately, many people fail to grasp its full functionality or understand how it aligns with their organization's requirements.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
Nov 01, 2018
Comprehensive supply chain management solution that provides unparalleled customer experience.
Comprehensive supply chain management solution that provides unparalleled customer experience.
Pros
What we appreciate the most about this SCM software is its exceptional flexibility. It can be easily configured and integrated with other applications to suit our business needs. Our users find it painless to learn how to navigate the software, upgrade it or create reports from extracted data.
Cons
It may seem daunting for first time users, but with proper guidance from management, the transition does not have to be overly challenging. Additionally the abundance of available modules often exceeds our ability to implement them as quickly as we'd like.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Marisa
Retail, 500+ employees
More than a year
Aug 01, 2018
Best to track Process Change
Best to track Process Change
Pros
Its the best way to track changes in a process. The system has segregated processes for tracking different kinds of changes, and it's easy to use.
Cons
When there are too many files attached to a process or if multiple files are open simultaneously in ETQ the system slows down or sometimes freezes.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 500+ employees
More than a year
May 01, 2018
Our organization has been using this software since the year 2000.
Our organization has been using this software since the year 2000.
Pros
I really like the simplicity because of its graphical user interface (GUI). The software is straightforward to use, and all modules have the same interface. When logging into the system, the interface is clean. Moreover, it complies with our international standard audits.
Cons
I'm not a fan of the frequent password resets required on the Technical Support website. It would be better if the password remained valid for at least a month.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Automotive, 101-500 employees
More than a year
May 01, 2018
Easy to use system with excellent support when needed.
Easy to use system with excellent support when needed.
Pros
Even non IT individuals can easily adapt to programming the software to meet their company's specific needs, thanks to the helpful documentation provided.
Cons
The error messages that appear during development are not very clear in explaining the issue, especially for non-technical users. The messages contain error code numbers that are not easily translated into specific problem areas.
Ease of use
7
Value for money
10
Customer Support
10
Functionality
8
Anthony
N/A, N/A employees
More than a year
Mar 01, 2018
This software has become the hub of our best business practices, database and management system.
This software has become the hub of our best business practices, database and management system.
Pros
The configurability and the ability to teach the basics to staff with basic computer science and SQL/Java knowledge within a few weeks is impressive. The software also allows us to influence changes in product updates, and EtQ consistently prioritizes usability.
Cons
As a first time user I initially found it intimidating, but I realized that it's not just about the software itself but also about managing change. EtQ should focus more on simplicity to ensure new users readily accept the product upon release.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marlene
N/A, N/A employees
More than a year
Mar 01, 2018
Easy to use for every level of business. Flexible enough for every business function
Easy to use for every level of business. Flexible enough for every business function
Pros
The software's flexibility is unmatched; it can be used for virtually anything. We refer to it as the "anything engine" because it adapts easily to the plant floor and is sophisticated enough for use by VPs. Its user-friendly for non technical business users to configure and provides exceptional value. Simultaneously it offers enough flexibility for highly technical developers to implement unique solutions.
Cons
The softwares biggest drawback is its limited reporting capabilities. While there are some pre-built features available, they are outdated and lack functionality.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cliff
N/A, N/A employees
More than a year
Mar 01, 2018
Has been our core SHE platform and continue to grow the footprint.
Has been our core SHE platform and continue to grow the footprint.
Pros
The softwares flexibility allows for easy configuration to meet most of our requirements. It scales well and can be extended to fit all areas of our business.
Cons
The absence of mobile support has hindered deeper engagement with the software. Although there has been some progress in this area, further refinement is still needed.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Anonymous
N/A, N/A employees
More than a year
Mar 01, 2018
Our experience with EtQ software has been great.
Our experience with EtQ software has been great.
Pros
Having a central repository for data from various individuals in the organization proves to be incredibly useful. When customers visit for audits and we showcase our systems on the computer, they are highly impressed.
Cons
The software is not very easy to use or you can say straightforward for individuals with limited computer skills. Some features that were present in older versions are not always available in the newer ones.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Cindy
Automotive, 101-500 employees
More than a year
Mar 01, 2018
Power User, Developer, and Trainer. I've been using EtQ for 4 years
Power User, Developer, and Trainer. I've been using EtQ for 4 years
Pros
I am particularly fond of how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to align with our business needs.
Cons
I am currently using version 11.0q and I find it inconvenient to have multiple windows open to access the configuration settings when using the designer.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Eric
N/A, N/A employees
More than a year
Mar 01, 2018
EtQ has been an important partner in our EHSS team for many years and has grown with our team.
EtQ has been an important partner in our EHSS team for many years and has grown with our team.
Pros
ETQs Reliance is exceptionally flexible, allowing us to tailor the software to our tasks instead of modifying our systems to fit the software. It also offers numerous modules that help us manage the ever-growing list of compliance tasks.
Cons
The Employee Training module desperately needs an update, and we're eagerly awaiting it. Currently the training module only serves as a repository for training dates in our company.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ellen
Chemicals, 101-500 employees
More than a year
Mar 01, 2018
EtQ has been a great asset in the management of data.
EtQ has been a great asset in the management of data.
Pros
The platform's flexibility is outstanding; we can customize the software to perfectly fit our business needs.
Cons
Having IT support is crucial if you want to customize this product. Non-technical personnel can handle the out of the-box functionality with proper training.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Roberta
N/A, N/A employees
More than a year
Mar 01, 2018
We have been using EtQ products since 2002. It's been a great experience!
We have been using EtQ products since 2002. It's been a great experience!
Pros
Its very simple to custom configure the design from our end or build an entire application from scratch. Users appreciate its ease of use and the ability to extract data for reporting. The tech support team responds to issues within an hour or two at most. In my experience, 99% of my inquiries are not about fixing something, but rather about how to perform certain tasks. Upgrades are relatively painless, and scaling the software for enterprise use is straightforward. The cost is also very reasonable.
Cons
We are facing some difficulties with the mobility functionality, but we believe it's an issue on our end. EtQ Tech Support is sending an onsite technician to assist with troubleshooting the problem. Apart from that there is not much to dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kirk
Mining & Metals, 500+ employees
More than a year
Mar 01, 2018