ETQ Reliance Reviews

“ETQ Reliance - Upgrade Nightmare from v17 to v2023

Pros

In V17, I found some great features like the ability to use long file names, easy document attachments, and simple filters. In V2023a they improved the logout time to prevent documents from being locked for too long. Now, I can drag and drop attachments and download multiple files simultaneously. The Saved Filters feature is also more user-friendly.

Cons

When we upgraded from v17 to v2023 we noticed a significant difference in performance. The newer version takes three times longer to perform simple tasks compared to its predecessor. It's frustrating that text doesn't stay open, and we have to reopen it frequently. Moreover the attachment box is too large, making it difficult to identify and delete specific items when there are more than ten listed. The tabs for multiple modules are confusing and the colors used are dull and provide no useful distinction like the previous version did.

“The ultimate solution to boost quality in my company.

Pros

This exceptional software platform provides me with a diverse range of applications that perfectly suit my companys needs.

Cons

It would greatly benefit users to have access to more training resources that can help us maximize the platform's capabilities right from the beginning.

“Streamlining Quality Management with ETQ Reliance: A Comprehensive Review

Pros

Based on my experience with ETQ Reliance I have found the software to be incredibly intuitive, offering a comprehensive set of features that effortlessly streamline various quality processes within a single platform. One aspect I particularly appreciate is the customizable workflows, allowing me to tailor the software to meet my organizations specific requirements. The reporting and analytics capabilities have been invaluable in gaining insights into our quality management processes and identifying areas for improvement. Furthermore, ETQs customer support has been excellent, providing prompt and helpful responses to any questions or concerns I have had. Overall I highly recommend ETQ Reliance as a robust and customizable solution for quality management.

Cons

In my personal experience with ETQ Reliance, I encountered a few drawbacks. The software is quite costly and requires a significant investment from our organization. While the customization features are impressive it did take some time and effort to become proficient in using them. Additionally there were performance issues when handling large volumes of data, which was frustrating. Nevertheless, I still believe that ETQ Reliance is a robust and comprehensive quality management solution and I would recommend it to other organizations in need of such a system.

“ETQ Reliance: Platform to make people learn

Pros

ETQ Reliance QMS has been instrumental in helping us understand and manage various processes including company policies, work instructions, and employee roles and responsibilities. A significant advantage of ETQ Reliance QMS is the timely notifications for policy, work instruction and document updates.

Cons

One aspect of ETQ Reliance QMS that is least helpful is the occasional discrepancies in work instructions which may differ from how our company utilizes them. It would be more efficient if updates were mentioned instead of reassigning the entire document for training. Additionally the document download process could be improved.

“Easy to Learn and Use!

Pros

This software is straightforward to learn and use and I appreciate the continuous efforts to enhance their product and services. As someone new to quality systems and taking on an administrative role, the transition has been made smoother by the educational tools and support provided by ETQ. Our company utilizes Reliance for Document Control, CAPAs, Waivers, Nonconforming Materials, Assets, Calibration and Maintenance and Quality Records with plans to implement their Training Management module and other applications. The ability to integrate this software with other systems is an added advantage as we strive to improve our internal processes.

Cons

ETQ is pushing for a transition to SAAS, but our company is not ready for that change just yet. I have concerns that services and improvements for on-premises customers may start to decline as the focus shifts towards SAAS.

“The One-Stop-Shop For Any Management System

Pros

Since implementing document control and employee training with ETQ we have seamlessly transferred and integrated older systems. We have come a long way from those outdated tools and made everyones job significantly easier. The transparency and sharing capabilities achieved through ETQ have been monumental

Cons

Some of the preconfigured solutions in modules like Employee Training and Assets can be challenging to adapt to our specific needs.

“Nucor Gallatin

Pros

I appreciate the adaptability of this software.

Cons

I am not a fan of the reduction in flexibility with the implementation of NXG solutions.

“Symmetry Surgical : EtQ for a mid size organization with limited resources for software management.

Pros

The product is user friendly and can be easily adopted on the shop floor with basic computer skills. For a medical device organization, the out of the box software fulfills the basic compliance requirements and follows a typical workflow. Minimal configuration is needed to align it with specific organizational needs. The connection profiles and excel import sheets make loading master data extremely simple. Once a module is successfully implemented as a pilot, rolling it out to other facilities becomes effortless. The notifications and views greatly enhance activity management and follow-up requirements.

Cons

If you have someone in your QA organization with IT skills, configuring the software is straightforward. It works best when managed within the department rather than relying heavily on IT resources or dedicated personnel. This may pose some challenges for organizations that lack internal IT expertise. Other software options may offer more drag and drop functionality, but they also come with limitations in terms of configuration flexibility. In our current version of the software, collaboration in document approval routing is difficult, resulting in multiple rejections and re routings that can be frustrating for approvers. However I believe newer versions have addressed this issue more effectively.

“ETQ Reliance review

Pros

This software is intuitive and I can easily write Python scripts.

Cons

It would be beneficial to have IDE coding capabilities that include color schemes for functions, methods, and variables.

“Highly configurable QMS platform with dozens of built-in modules/applications

Pros

I love the high level of configurability of the platform and the ability to import and migrate data from other systems. The pre built modules are well-designed and integrated, creating a comprehensive quality experience that aligns with ISO-9001 requirements. The "designer" experience is robust and offers limitless capabilities, enabling us to replace multiple legacy applications even when there is no similar pre-built option available. The employees at ETQ are passionate about the product and prioritize customer satisfaction. The built-in support for system-level language translations is also a fantastic feature. The backend database structure is well architected and the addition of the ETQ Academy has been highly beneficial for users to learn about pre-built modules without the need for formal demos. While there have been organizational changes at ETQ. I am very happy with the current direction the company is heading in.

Cons

Many new users find the software less intuitive to use and navigate. The cost of licenses has significantly increased over the years, and features that were previously free now come at a price (upgrades, SaaS environment clones, etc.). The new Reliance "NXG" ("Next Generation") product raises security concerns due to its multi-tenant hosting architecture. Not having access to our data via SQL in NXG is a major obstacle, and we won't upgrade until there's a viable alternative that does not require additional costs. The mobile app experience lacks functionality, such as support for Visibility Rules and the ability to approve a document. The built in web services (APIs) are inadequate and could benefit from a refresh with expanded capabilities. Additionally ETQ Insights, a reporting platform, should be included in the base platform rather than being an add on that needs to be purchased separately.

“Great Quality Software, easy to use

Pros

I find it effortless to tailor the software to our specific business processes.

Cons

Integrating different systems can pose challenges, and I often rely on assistance from an ETQ IC to set them up.

“One stop app for Quality management

Pros

Being in the field of Clinical Data Management, I've noticed that each organization follows its own unique data management procedures. To understand my organization's standard protocols and templates, this software has been incredibly useful.

Cons

I genuinely find ETQ Reliance to be incredibly helpful, and I appreciate its ability to track my document progress and training completion dates and times. The updates and version history feature greatly contribute to improving quality management.

“Two Companies, One Guy

Pros

I have worked as a programmer in this software package for two different companies, one in the Nuclear Fuel industry and the other in Flavors & Fragrances. Despite the distinct industries, the fundamentals remain the same. The "Out-of-the-Box" functionality is consistent for all users and can be individually configured to meet their needs.

Cons

Subsequent software versions have restricted certain programming capabilities, which initially required some adjustment. However, I understand the reasons behind these limitations and the need for standardized configurations.

“ETQ Reliance

Pros

The software's flexibility and configurability are exceptional. It allows for decentralized administration across local sites.

Cons

The recent upgrade has resulted in diminished support and slower performance. It seems that ETQ is prioritizing its cloud solution, leaving on-premises customers uncertain about their options. Unfortunately the cloud solution is too expensive for many of us, exacerbating the lack of ongoing support and development.

“Great ability to configure based on organization needs!

Pros

Our organization has effectively utilized the customizable features to tailor the software specifically to our business requirements.

Cons

Being a non-cloud user, it can be challenging for us to receive timely updates.

“Awesome software platform

Pros

The platforms solid foundation enables us to develop our own customized applications effortlessly.

Cons

I'm not particularly fond of the removal of certain features and the increased focus on cloud technology.

“The Benefits of EtQ Reliance

Pros

Besides its user-friendly interface, one of the best aspects of Reliance is its configurability. It doesn't restrict users to a one size fits all solution; instead, it can be configured to accommodate different processes.

Cons

Since migrating to the cloud, we have lost real-time access to the database for reporting and troubleshooting purposes. Tasks that we used to handle independently, such as cloning environments and dropping schemas, now require additional charges.

“ETQ Reliance is a Great Software for ensuring Food Safety Management System Compliance

Pros

Some aspects that I find most appealing about the software are: - Setting up new users is straightforward, and they quickly grasp the system as end users. - Managing change control for documents and materials is easily handled. - Integrating Office documents with the software is simple and reduces redundancy when updating revision numbers.

Cons

There are a few elements in the software that I find less favorable. For instance, the inability to save usernames and passwords for easier login and the need to download and reupload documents for change requests. It would be more convenient if changes could be saved and automatically updated within the system.

“5 Star History, Uncertain Future

Pros

Historically, the organization has been highly customer focused. However with each subsequent acquisition, this aspect seems to decline. Its not uncommon for customer focus to diminish when smaller companies are continuously acquired. Older versions of the software were highly flexible and easy to configure. They were deployed quickly and offered great value compared to competitors. Newer versions are less flexible than the original, but still easier to handle compared to competitor platforms which helps keep costs in check when utilizing in-house resources. The marketing team is fantastic, and customer support is generally good. Level 1 support seems to experience turnover and lacks experience but the leadership and intention are top notch. The online user training through the Academy and customer forums are excellent resources.

Cons

Currently ETQ seems to be undergoing a significant shift in its offering, and the future roadmap appears unclear for long time customers like myself. It seems that the new development choices prioritize simplifying the product for the benefit of ETQ which can be frustrating for customers who were initially sold on different features. While newer customers may be satisfied with the "new" value proposition, older customers are dissatisfied and their frustration is growing.

“Product Review

Pros

Our company utilizes the document control module of ETQ Reliance to meet our ISO certification requirements. Overall, the module is highly customizable, with only a few limitations. It is a easy to use product.

Cons

The available learning material in the library can sometimes be difficult to find but I have communicated this concern to customer support, and they have taken it into consideration.

“ETQ Reliance Review from Medical Device view

Pros

The software comes with a wide range of prebuilt functionalities that we extensively used. Additionally the ability to customize the software to our unique needs was highly beneficial.

Cons

While the ETQ Academy is the primary training resource, I would appreciate having more comprehensive textbooks for each system. The video based training can be slow and lacks specificity. It would also be helpful to have better methods for creating ad hoc reports as the system restricts basic users from generating their own reports and views.

“Quality Driven System for Multi-Faceted Healthcare company

Pros

The seamless connectivity of records across various modules allows for easy access to data during investigations and audits.

Cons

The ETQ Academys training resources are still somewhat limited, but they are continuously improving and adding new courses. Additionally, the ETQ Community provides a wealth of knowledge for even the most basic users, compensating for any shortcomings in the ETQ Academy.

“Easy to customize

Pros

Customizing the software to fit our business needs is effortless.

Cons

I have some minor complaints about familiar functionality disappearing in the latest version that our company upgraded to.

“Powerful software, customization more difficult

Pros

ETQ Reliance is primarily focused on meeting the requirements of the pharmaceutical industry, including FDA compliance. However it can be customized to comply with ISO 9001 standards as well. The software offers an extensive library of training videos for each module, customizable layouts and forms and comprehensive administrative capabilities.

Cons

Customizing the program can be challenging for those who are not familiar with programming software like Basic. Although preset forms are available, making modifications can be daunting.

“A must-have

Pros

Reliance offers an extensive range of features and truly lives up to its name as a "reliable" software. It is also fast and includes an efficient search function.

Cons

The software could be more intuitive to use. Initially, the multitude of functions can be overwhelming. However, once you focus on the features you truly need, it becomes easier to navigate.

“ETQ Reliance: Administrator User review

Pros

The overall intuitiveness of this software is incredible! I haven't come across many other software packages that require such minimal orientation and training.

Cons

The purchase and implementation costs can be substantial, especially if there are no significant annualized savings to justify the investment.

“Quick to look up document information but lacked some other useful features

Pros

My company utilized this software as a document management system. It was effortless to search for information, and the learning curve was minimal. It proved to be effective for document uploading.

Cons

Some features were not easily accessible, and occasional crashes occurred. It was not the most effective tool for managing Solid works files and there was a lack of linking related documents.

“Whole QMS in the same place.

Pros

This tool seamlessly integrates Product, Manufacturing, and Quality Assurance through interconnected applications.

Cons

As a user and approver of deviations from finished goods to raw materials, I have not encountered any issues that need to be changed in ETQ.

“A Great Quality Management Software by ETQ

Pros

The standout feature of ETQ for me was its cloud storage and functionality. Having a centralized repository for all data greatly increased efficiency. Moreover, the software is exceptionally easy to use and offers a high degree of flexibility.

Cons

The lack of robust reporting capabilities and subpar technical support are the aspects I liked the least about ETQ.

“ETQ Reliance

Pros

The cloud capabilities and storage are excellent. The software also provides flexible design options and allows for changes to processes and workflows.

Cons

The printing capabilities are limited when it comes to font and size options.

“ETQ Perfect for Quality Improvement System

Pros

This software is the best for implementing, controlling, and monitoring an effective quality management system. It comprehensively covers the core components of quality management, such as corrective and preventive actions for continuous improvement. It also incorporates lean methodologies to reduce rework costs, production burdens, and losses. The software facilitates human resource development, including training and skills level records, ensuring smooth and faultless production. Its Saas platform enables remote work and access across multiple locations. The software's integration with other tools and APIs allows for versatile data reading directly from the source. It effectively records and addresses quality improvement based on customer complaints. Additionally the software offers KPI-based dashboards that monitor ROIs and the performance of the quality management system and employees.

Cons

The visuals in the software are not highly interactive for handling large amounts of data. It would be beneficial to have mandatory visual representations for extensive data analysis. The software falls short in analyzing the cost of improvements impact on ROI. BI and automation alone are insufficient for driving QMS strategically.

“Easy to use

Pros

This software greatly simplified the processes of receiving products, moving them, and identifying errors compared to our previous software. It was slightly confusing at first, but after a couple of weeks of use, navigation became very easy.

Cons

It took a few weeks to fully grasp the ins and outs of the software and learn how to navigate it, but I'm glad we made the switch.

“Convenience and Organizational

Pros

An efficient and effective system is essential for document control. This software has been immensely helpful in achieving A.C.T.S. (Approvals, Collaboration, Timeliness, and S principles). It has eliminated the old-fashioned methods of filing, archiving, sorting, and distribution.

Cons

Training is necessary to effectively use this software. However, once you acquire the necessary skills you'll be good to go.

“EtQ provides a great platform for document control needs.

Pros

The software is completely configurable and compliant with regulations. It makes document retrieval during audits incredibly easy.

Cons

Its an excellent tool for those who know how to utilize it effectively. Unfortunately, many people fail to grasp its full functionality or understand how it aligns with their organization's requirements.

“Comprehensive supply chain management solution that provides unparalleled customer experience.

Pros

What we appreciate the most about this SCM software is its exceptional flexibility. It can be easily configured and integrated with other applications to suit our business needs. Our users find it painless to learn how to navigate the software, upgrade it or create reports from extracted data.

Cons

It may seem daunting for first time users, but with proper guidance from management, the transition does not have to be overly challenging. Additionally the abundance of available modules often exceeds our ability to implement them as quickly as we'd like.

“Best to track Process Change

Pros

Its the best way to track changes in a process. The system has segregated processes for tracking different kinds of changes, and it's easy to use.

Cons

When there are too many files attached to a process or if multiple files are open simultaneously in ETQ the system slows down or sometimes freezes.

“Our organization has been using this software since the year 2000.

Pros

I really like the simplicity because of its graphical user interface (GUI). The software is straightforward to use, and all modules have the same interface. When logging into the system, the interface is clean. Moreover, it complies with our international standard audits.

Cons

I'm not a fan of the frequent password resets required on the Technical Support website. It would be better if the password remained valid for at least a month.

“Easy to use system with excellent support when needed.

Pros

Even non IT individuals can easily adapt to programming the software to meet their company's specific needs, thanks to the helpful documentation provided.

Cons

The error messages that appear during development are not very clear in explaining the issue, especially for non-technical users. The messages contain error code numbers that are not easily translated into specific problem areas.

“This software has become the hub of our best business practices, database and management system.

Pros

The configurability and the ability to teach the basics to staff with basic computer science and SQL/Java knowledge within a few weeks is impressive. The software also allows us to influence changes in product updates, and EtQ consistently prioritizes usability.

Cons

As a first time user I initially found it intimidating, but I realized that it's not just about the software itself but also about managing change. EtQ should focus more on simplicity to ensure new users readily accept the product upon release.

“Easy to use for every level of business. Flexible enough for every business function

Pros

The software's flexibility is unmatched; it can be used for virtually anything. We refer to it as the "anything engine" because it adapts easily to the plant floor and is sophisticated enough for use by VPs. Its user-friendly for non technical business users to configure and provides exceptional value. Simultaneously it offers enough flexibility for highly technical developers to implement unique solutions.

Cons

The softwares biggest drawback is its limited reporting capabilities. While there are some pre-built features available, they are outdated and lack functionality.

“Has been our core SHE platform and continue to grow the footprint.

Pros

The softwares flexibility allows for easy configuration to meet most of our requirements. It scales well and can be extended to fit all areas of our business.

Cons

The absence of mobile support has hindered deeper engagement with the software. Although there has been some progress in this area, further refinement is still needed.

“Our experience with EtQ software has been great.

Pros

Having a central repository for data from various individuals in the organization proves to be incredibly useful. When customers visit for audits and we showcase our systems on the computer, they are highly impressed.

Cons

The software is not very easy to use or you can say straightforward for individuals with limited computer skills. Some features that were present in older versions are not always available in the newer ones.

“Power User, Developer, and Trainer. I've been using EtQ for 4 years

Pros

I am particularly fond of how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to align with our business needs.

Cons

I am currently using version 11.0q and I find it inconvenient to have multiple windows open to access the configuration settings when using the designer.

“EtQ has been an important partner in our EHSS team for many years and has grown with our team.

Pros

ETQs Reliance is exceptionally flexible, allowing us to tailor the software to our tasks instead of modifying our systems to fit the software. It also offers numerous modules that help us manage the ever-growing list of compliance tasks.

Cons

The Employee Training module desperately needs an update, and we're eagerly awaiting it. Currently the training module only serves as a repository for training dates in our company.

“EtQ has been a great asset in the management of data.

Pros

The platform's flexibility is outstanding; we can customize the software to perfectly fit our business needs.

Cons

Having IT support is crucial if you want to customize this product. Non-technical personnel can handle the out of the-box functionality with proper training.

“We have been using EtQ products since 2002. It's been a great experience!

Pros

Its very simple to custom configure the design from our end or build an entire application from scratch. Users appreciate its ease of use and the ability to extract data for reporting. The tech support team responds to issues within an hour or two at most. In my experience, 99% of my inquiries are not about fixing something, but rather about how to perform certain tasks. Upgrades are relatively painless, and scaling the software for enterprise use is straightforward. The cost is also very reasonable.

Cons

We are facing some difficulties with the mobility functionality, but we believe it's an issue on our end. EtQ Tech Support is sending an onsite technician to assist with troubleshooting the problem. Apart from that there is not much to dislike.