Food Connex ERP Reviews

“Powerful inventory control”

Pros

It has a really use friendly interface and is pretty easy to use overall especially when it comes to pulling reports for inventory management, purchasing and customer data. It makes day to day tasks much easier to handle.

Cons

It takes a bit of adjusting to the menu since you have to hover over certain sections to get where you need to go. The interface also feels a little old-school and not especially modern. Still, there's really not much I dislike because the program works very well overall.

“Great experience!”

Pros

We've had a good experience while using this software. The interface is generally very user friendly and it also offers a wide range of reporting features which adds a lot of value.

Cons

A thing that would make it even better is having a feature or warning that alerts you when the "date needed" is backdated by more than one month.

“user friendly for every employee”

Pros

Right from the start the software has been very user friendly. Even with a lot of employees who aren't very comfortable with computers, they've been able to use it without any trouble.

Cons

Reporting is one area that could be stronger. There are quite a few additional reports that aren't currently available and having them would help improve our efficiency.

“amazing adaptability”

Pros

One thing that really stands out is the level of customization along with the customer support. The system can be customized in many different ways to fit specific needs and the support team has been helpful whenever needed.

Cons

Item lines don't show when a product was received into inventory which makes that detail harder to track.

“a convenient choice”

Pros

It keeps our work organized, convenient and up to date.

Cons

There's no weekend support for scanning problems and if an item needs to be taken off an order, it has to be removed manually instead of through the scanner.

“Fantastic reporting”

Pros

Using Food Connex ERP has been a really positive experience. The customer support is outstanding and every time a question comes up, they always seem to have a solid answer. For a distribution warehouse, the system covers everything we need and even goes beyond that and the reporting tools are especially impressive.

Cons

It could be a bit more user friendly in some areas although the training they provide definitely helps with that. They're also consistent with updates and improvements to the platform so it seems likely it'll continue to get better over time.

“frustrating to use”

Pros

Only the staff and support team is good. They are extremely responsive and usually get back to us with little to no wait time.

Cons

Over the last several years after moving from Food Connex to VictualNet, we've requested a number of updates that still haven't been introduced to make the system more user friendly. A big frustration is having to jump from one menu item to another instead of being able to view everything on a single screen especially in the Inventory Item and Customer Master menus. The Inventory Master menu really should show cost and price on one page and include GP% on that same screen since that's where we spend a lot of time monitoring the business. Inactive customers also should not appear in the order entry customer drop-down because it has led to mistakes when the wrong customer gets selected. Another issue is that when the ship-to date is changed during order entry, the system should automatically recognize and update to the new date's pricing or promotions but it currently doesn't. The system also still hangs after an item is selected in the order entry menu. Sometimes it takes up to a minute to catch up or it times out altogether. The UOM field after item selection has the same problem and can also hang or time out. There should also be a checkbox to choose whether discounts set up for certain customers should or should not apply to credit memos, either in the customer profile or within the promotions view. On top of that many requested reports are only accessible through VictualNet staff. I'd really like more reports to be available directly in the system, such as a customer specific price change report.

“reliable live access”

Pros

Having live access makes a big difference and there's a wide selection of useful products to work with. It's also very user friendly so getting around the system doesn't take much effort.

Cons

A solid internet connection or dependable Wi-Fi is definitely necessary to use it without issues.

“really enjoyable to use”

Pros

Using this program has been a very positive experience and I genuinely enjoy working with it.

Cons

My only issue is that the description line feels too short. There are times when I need more space to describe a product properly and give customers a clearer idea of what it is.

“Good fit for distribution”

Pros

The team at Connex has been fantastic to work with. The software handles what we need very well and feels especially strong for the distribution industry. It helps our company process orders efficiently and generates really useful reports. I'd absolutely recommend it to small to midsize businesses.

Cons

I dont have anything negative to say about it. I've been loving my experience with it so far.

“great real time updates”

Pros

Using it day to day isnt very difficult at all. Because the system is live, any updates to orders or inventory happen immediately so people in the office and out in the field are always looking at the same information. It also lets you manage user permissions as needed which helps limit mistakes and keeps issues to a minimum.

Cons

During start up a few screens and activities are slow and I can't really figure out why.

“reliable cloud system”

Pros

Looking back on several years with Food Connex, I can confidently say it's been one of the smartest investments we've made. Not having to manage our own hardware or software has saved us countless hours and taken a lot off my plate. The system has been incredibly reliable. I honestly can't remember any downtime during business hours which means it's one less thing to think about or worry over. Being able to log in from anywhere has also been a huge advantage especially when we need to work from home or handle orders while on the move. On top of that their team is responsive and attentive, always getting back to us quickly whenever we have questions. We're definitely looking forward to continuing with Food Connex for many more years.

Cons

Can't think of any cons.

“Inventory control that powers growth”

Pros

Running a new food distribution business, Food Connex has been a standout for managing sales and inventory. Casey and the support team have been incredibly thorough and quick whenever we've needed help which has made a big difference. This system has been a key part of helping our business grow and stay on track.

Cons

It definitely has a longer than usual training period with this software because of how much detail the system covers so getting new team members fully up to speed can feel a bit overwhelming. Even with that its has given us much better organization around financial management, inventory control and reporting and that has improved our operation tremendously.

“powerful billing tool”

Pros

Day to day the system has been performing really well for us especially when it comes to managing customer accounts, billing and product shipping. We still haven't taken full advantage of everything the software offers but that's something we're hoping to do soon. In particular, we'd like to dig deeper into SWAMI and make better use of all the inventory tracking capabilities. The standout benefits for us are the flexible reporting, customer pricing and order history and the inventory cost and receiving history.

Cons

Something that would really help is having the ability to manage lists like customer details and inventory details in bulk. Right now, reviewing and updating each item or customer one at a time can be pretty time consuming. That becomes even more of a challenge as inventory changes over time or when new features are added that require updates across multiple items or customer records.

“all in one food inventory”

Pros

After trying plenty of other options, this cloud based food inventory system has been a really solid fit for us. It handles the full process, from purchase orders all the way to printing labels for every box we ship and the team has consistently been quick and responsive whenever we've needed help. We've reviewed a lot of other platforms that are far more expensive and we still haven't come across one that matches everything Food Connex can do.

Cons

There are no negatives to mention.

“reliable cloud tools for food distribution”

Pros

Using Food Connex Cloud has given us a complete cloud based system that fits food distribution and processing really well. The platform is easy to use and the real time inventory visibility across purchasing and sales makes day to day operations much more manageable. Its customer pricing setup is especially strong, helping boost both sales and margins. SWAMI catch weights cut down on mistakes and the built in customizable management rules give the business room to grow without added hassle. Uptime has also been consistently reliable which matters a lot for us.

Cons

I haven't run into any real downsides. It has been excellent across the board.