Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“Shopkeeper ERP”
Pros
At first, the software can be intimidating, but the training provided is excellent and puts me in a position to understand and use it properly. Its value becomes apparent immediately, as it eliminates the need for repetitive manual steps.
Cons
There's not much I can add, but whenever I encounter an issue, customer support team quickly response and provide assistance to resolve any problems.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Printing, 51-100 employees
More than a year
“All hands endorsement - Enjoy using Shopkeeper”
Pros
For me it is really difficult to choose a specific feature that we like the most because we genuinely like everything about it. However, the customer support team at Shopkeeper is outstanding and surpasses all our other vendors in terms of their service.
Cons
I don't have anything to mention. We have been using ShopKeeper for many years, and I must say that the initial difficulties were simply part of the learning process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Aviation & Aerospace, 1-10 employees
More than a year
“Visibility and ease of use with Quickbooks”
Pros
The visibility of data throughout the system is something I particularly enjoy, along with the ease of searching, filtering and sorting all forms. The search functions for part history and purchase history are truly amazing. I can easily schedule operations for individual machines, and the ability to open and view multiple forms simultaneously is highly useful. All the information entered in ShopKeeper flows seamlessly through all forms and reports, creating bills and invoices in QuickBooks.
Cons
The ShopKeeper team is highly responsive and understands the specific needs of our Job Shop environment. I honestly have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 11-50 employees
Less than a year
“From a purchasing perspective”
Pros
It's quite forgiving when purchase orders are mistakenly coded to the wrong job.
Cons
It would be beneficial if there were improvements in handling keystroke errors and refreshing the screen after selecting different options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Aviation & Aerospace, 1-10 employees
More than a year
“Highly recommend ShopKeeper for any small to medium manufacture”
Pros
We strongly believe that ShopKeeper is one of the best ERP and MRP systems available. The amount of information available with just a few mouse clicks is truly incredible. We can efficiently manage, retrieve and update information, and the real-time updates from our shop floor to our project managers are seamless. We absolutely LOVE ShopKeeper. Working with another small business, collaborating on customization and providing feedback for features that work fabulously while suggesting improvements has been a great experience.
Cons
Occasionally, there are minor bugs with updates, but the ShopKeeper staff is always quick in resolving them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Semiconductors, 11-50 employees
More than a year
“Works Great!”
Pros
I have been using Shopkeeper since the beginning, and what I like the most is its ease of use and the ability to customize it to suit our unique requirements.
Cons
The lack of support and slow response time to technical issues is a concern.
Rating Distribution
Ease of use
10
Value for money
5
Customer Support
10
Functionality
10
Semiconductors, 11-50 employees
More than a year
“review”
Pros
The visual reports and scheduling options are really impressive.
Cons
I really like this software, and I can't identify any features that I like the least.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Machinery, 1-10 employees
Less than 6 months
“Very User Friendly Product”
Pros
The simplicity of the features makes Shopkeeper very user-friendly. The integration from our old manual system to ShopKeeper was a smooth process. It required some time, but once it's done, it's always there! It's super simple.
Cons
I haven't come across any issues with this software. It's very user-friendly and easy to navigate once you grasp the basics.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
