Pablo H.
Machinery, 51-100 employees
More than a year
“complete sales-to-delivery control”
Pros
Across the whole facility workflow this software covers the process well from sales all the way through delivery to the customer. It takes an SO from the customer, moves it through jobs or work orders then invoicing and finally product delivery. It also manages partial deliveries properly which helps keep invoicing accurate.
Cons
Once every module is configured it does the job well. The downside is that getting everything set up takes outside help and you really need support from a partner to gather the right information and build the full process. It is not something you can realistically set up on your own.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Donna L.
Hospital & Health Care, 1-10 employees
Free Trial
“accessible setup”
Pros
The layout feels very accessible and it's simple to use and figure out without much effort.
Cons
There are some performance problems at times and it can freeze up instead of moving to the next screen.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Don B.
Semiconductors, 11-50 employees
More than a year
“inconvenient system with hidden renewal”
Pros
Honestly there was absolutely nothing we liked about this software.
Cons
The parts description field being capped at just 30 characters caused problems. There is no standard database field for a vendor or manufacturer part number either so getting that information onto a purchase order requires a workaround. On top of that the whole system feels completely inflexible, very inconvenient and rigid and they charge extra for every little change. The onboarding was a disaster as well, after 9 months it still was not functioning the way we needed. To make matters worse they are not upfront about the annual subscription or the requirement to give 30 days notice before renewal. Instead of clearly notifying you that a renewal is coming they just tell you a few days beforehand that you need to upload a license key.
Rating Distribution
Ease of use
1
Value for money
1
Customer Support
2
Functionality
2
Tania T.
Machinery, 11-50 employees
More than a year
“stable work order tracking”
Pros
Handling customer work orders and vendor purchase orders in one system has been really useful.
Cons
Things became frustrating after I upgraded QuickBooks from version 21 to 22 because the sync stopped working entirely. I was never warned that this third party integration would not be compatible even though QuickBooks integration is promoted as one of the product's biggest selling points. They also did not send any notice to other customers that this issue could happen. Because of that I had to roll back to the older QuickBooks version and reenter two weeks of work. Also I spent two weeks unable to sync customer invoices or vendor bills.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
6
Sherri H.
Machinery, 11-50 employees
More than a year
“costly rollout and awful support”
Pros
Customer service was awful and honestly we don't have anything positive to say about this software.
Cons
Our experience with this product was a disaster from the start. We paid in advance to have one of their representatives fly in and provide direct training along with help on accounting issues. Once he arrived he told us he wasn't familiar with the accounting side either and could offer very little assistance. That visit alone ended up costing us more than $6000. In the end we had to pay our CPA firm for several extra hours just to walk us through everything and get the books balanced. To put it simply after spending $37000 we would never recommend this software to a business of any size. If you're considering even looking at it don't waste your time. The demo they show is a version that is already fully set up and running properly which is NOTHING like the reality of implementing it yourself. We moved on to a different software in January 2021 and were glad to do it but even after that we were forced to pay for the final six months of useless "tech support" just to avoid being sent to collections. Very classy.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Neil S.
Defense & Space, 51-100 employees
Less than 6 months
“Easy to use from start to finish”
Pros
Everything feels very user friendly and it's simple to move through the entire process without getting lost.
Cons
I'm still getting familiar with the system since I'm new to the cost estimation team here at Faxon Machining so I'll have to share more once I've spent more time with it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Pooja M.
Furniture, 11-50 employees
Less than a year
“well organized job costing tool”
Pros
After using this software for about a year I can say it is a very well organized system overall. It is easy to learn and use especially when you are starting out in an Estimator role. During the estimating phase it helps capture every part of the job cost including both material and labor in a structured way so nothing important gets missed. In the manufacturing stage it also does a good job of tracking time and materials across multiple jobs without much trouble. Training employees on the process of scanning time and material was also simple. The Job Cost Summary is especially useful because all the tracked information shows the actual material and labor going into each job which has been very helpful and informative when improving the job pricing process. Overall this software supports the company well in reaching its targets.
Cons
There really is not anything major that causes serious issues or impacts the work in a significant way. That said there are still a few minor drawbacks. It can be difficult to give inventory stock access to only certain people. It would also help if designing report templates were more user friendly. Another limitation is that there is no paid break option included in the default settings.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Elliott M.
Industrial Automation, 11-50 employees
More than a year
“Dependable software”
Pros
Across most of our daily work this software is powerful and simple to use. The support team is responsive and helpful whenever we need assistance. We rely on this software for estimating order management, quoting, purchasing, scheduling and plenty more. After using it for 6 years it has proven to be sustainable and has become an essential tool in our shop.
Cons
One area that really needs improvement is the homepage interface which is not very pleasant to look at. There also aren't enough customization settings for things like fonts and text size. At the moment we have to depend on third party extensions to make the text readable for some users. Unfortunately those extensions can interfere with the logos which makes navigation a bit harder if you don't already know where the buttons are. It would help a lot to have higher contrast home screens and a built-in option to adjust text size.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Clinton B.
Mechanical or Industrial Engineering, 1-10 employees
More than a year
“perfect fit for custom manufacturing”
Pros
The database and pricing setup works perfectly for the kind of work I handle especially small run, custom product manufacturing.
Cons
There can be a slight lag when the internet connection isn't at its best.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10