Total 156 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

21%

3

Stars

1%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

C

Charmayne

Electrical/Electronic Manufacturing, 11-50 employees

Less than 6 months

5.0
January 2020

As Described, Easy to Use

Pros

The product is exactly what I needed. It's easy to use and has greatly improved my order sorting and inventory tracking. The price is reasonable for my small business. While there is a lot to learn about the software, the customer service has been excellent in answering any questions. Every employee who has used it agrees that it's easy to navigate.

Cons

While there are a few features that Katana lacks, I appreciate that they are actively expanding and frequently adding new functionalities.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Justin

Glass Ceramics & Concrete, 1-10 employees

Less than a year

5.0
January 2020

Katana

Pros

Managing material inventory and production tasks has never been easier with this software. It's incredibly userFriendly.

Cons

When pulling order information from Shopify, I noticed that Katana rearranges the info and it never appears in the same order, which can be a bit inconvenient.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

C

colm

Food Production, 11-50 employees

Less than 6 months

4.0
January 2020

MRP for sme's

Pros

I find the Katana MRP interface to be extremely user-friendly. The steps are logical, and there's integrated help in each section. The knowledge base is a valuable resource, and the support team is efficient.

Cons

As a relatively new software system, Katana is still rolling out new features. However, I must point out that it doesn't have every aspect I need for my business, and the cost for additional users is slightly higher than I anticipated.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

D

Danielle

Mechanical or Industrial Engineering, 1-10 employees

Less than a year

5.0
January 2020

Helped Us Take Our Business to the Next Level

Pros

The interface is clean, well-organized, and modern. It integrates seamlessly with the other software I use, including Quickbooks and Shopify. The customer service is outstanding, and the tutorials are very informative.

Cons

As someone with no prior experience using MRPs, it took me some time to figure everything out. However, the customer service team has been exceptional in answering my questions and guiding me through any issues. One feature I wish was available is barcode scanner integration, as it would greatly simplify inventory updates and adding new items.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

W

Winston

Electrical/Electronic Manufacturing, 11-50 employees

Less than a year

5.0
January 2020

Katana

Pros

The availability and ease of navigation with Katana have saved me a lot of time. They have implemented some of the new features we requested, such as back order handling, serial number tracking, and multi-currency and warehousing options. Their response time to our submitted questions has been quite prompt.

Cons

Transitioning from a well known package like Pastel Evolution to something unfamiliar was surprisingly seamless for me.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

R

Robert

Consumer Goods, 1-10 employees

Less than a year

5.0
January 2020

Katana

Pros

As a non-ERP user, the setup process was surprisingly easy, and the support team has always been helpful.

Cons

It would be great if there were minor enhancements such as the ability to customize produced documents and save report parameters/filters.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Julie

Retail, 1-10 employees

Less than a year

5.0
January 2020

Easy to use, helps tremendously with inventory management.

Pros

The dashboard is simple to understand and use. It has made managing purchases, sales, and orders so much easier. The team behind Katana is exceptional. They respond quickly and are always ready to assist. Integrating with Shopify was a breeze.

Cons

During the initial setup, it took longer than expected because the app lacked a unit conversion feature. However, they have since addressed this issue.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

Z

Zach

Retail, 1-10 employees

Less than 6 months

5.0
January 2020

Incredible product and support

Pros

After trying several ERP systems for our manufacturing business, we can confidently say that Katana is one of the best and most affordable options available. Their support is incredible, and we wouldn't recommend anything else.

Cons

While Katana is highly responsive to feature requests, it currently does not include an API or Hook.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Z

Zach

Consumer Goods, 1-10 employees

Less than 6 months

5.0
January 2020

Great Value for Small Manufacturing Businesses

Pros

The price of Katana is a major selling point. It's also intuitive to set up and use. The onboarding assistance provided by Katana was very helpful.

Cons

The software has some limitations in terms of features and customization options for purchase orders (POs).

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

P

Paddy

Retail, 11-50 employees

Less than 6 months

5.0
January 2020

Great software with an amazing user interface

Pros

The user interface is incredibly easy to navigate, and the setup process was straightforward.

Cons

Similar to my previous point, Katana is lacking a few features. However, I appreciate their commitment to expansion and frequent addition of new functionalities.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

V

Valentina

Food Production, 1-10 employees

Less than 6 months

4.0
January 2020

Katana

Pros

Setting up and using Katana is a breeze. It provides just the right amount of information about our products, and the automation of process changes is incredibly useful and convenient.

Cons

I have encountered several bugs that, although quickly fixed, have disrupted my projects and daily work. The margins and cost information can be difficult to read and trust when trying to identify errors. Additionally, the software doesn't consider the quantity of people involved in production, only hours, making it challenging to set accurate timelines for our weekly throughput.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

R

Robert

Chemicals, 1-10 employees

Less than a year

5.0
January 2020

Easy To Use

Pros

Katana is very userfriendly and it's great to have all the information in one place.

Cons

Honestly, there is nothing that comes to mind that I didn't like about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Philippe

Luxury Goods & Jewelry, 11-50 employees

Less than 6 months

4.0
January 2020

Katana does the job

Pros

This app has all the features I need to manage manufacturing and inventory for my Shopify stores. It's easy to use and saves me a lot of time.

Cons

Occasionally, the software can be slow, and creating product recipes can be a time-consuming process.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

D

David

Automotive, 1-10 employees

Less than 6 months

4.0
November 2019

Katana for manufacturing

Pros

Operating my business using excel, xero, monday.com, and email was quite a hassle. However, I stumbled upon Katana, which consolidates all these systems into one interface, saving me a ton of time. I had the opportunity to have a lengthy Skype call with Hannes, who is one of the founders of Katana. During the call, he provided a demo session tailored to my business needs, which was extremely valuable. The personalized service and attention to detail ensured that I started off on the right track.

Cons

While the integration with Xero is still in development, this has been the most notable drawback so far. However, I appreciate that Katana is actively working on resolving this and it should be available shortly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Alejandro

Consumer Goods, 1-10 employees

5.0
October 2019

The software we've been searching for!

Pros

The software is easy to use, flows smoothly and provides a clear path to implementation.

Cons

I would appreciate the option for multilanguages and currency support.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jennifer

Apparel & Fashion, 1-10 employees

Less than 6 months

5.0
September 2019

Loving it so far

Pros

Managing the production of my "made to order" items has become a breeze. Previously, I relied on excel sheets, but now, with Katana, it's much easier to handle and organize everything, especially since it imports orders from Shopify automatically!

Cons

Since Katana is still relatively new, some features can be a bit challenging to use, and there are a few features I wish it had but currently doesnt offer.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

T

Tim

Apparel & Fashion, 1-10 employees

Less than a year

4.0
September 2019

Sell what you make

Pros

Katana is a great setup for small manufacturers like me who sell their products on Shopify. It's easy to use, and they are constantly improving its functionality. The support they provide is excellent.

Cons

Initially, there were poor batch controls, but they have mostly addressed this issue.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

F

Fergus

Food & Beverages, 1-10 employees

Less than 6 months

5.0
September 2019

Fantasic

Pros

The sync feature works seamlessly with all my apps, and the customer support is incredibly helpful.

Cons

I have noticed a price increase, and there have been some minor issues with Woocommerce integration.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

L

Lucille

Cosmetics, 1-10 employees

Less than a year

5.0
September 2019

A must for any manufacturing startup

Pros

The interface is intuitive and user-friendly, and the inventory tracking capabilities are powerful and seamless.

Cons

The per-user pricing model is not something we particularly like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Steve

Plastics, 1-10 employees

Less than 6 months

5.0
September 2019

Small business production

Pros

Katana helps me organize my inventory, bill of materials, and production efficiently.

Cons

It would be beneficial to have more integration options available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8