Non-Profit Organization Management, 11-50 employees
Less than a year
“Great for Manufacturing Plants”
Pros
What I like about this software is that it gives us a freedom to customize the software according to our business needs. It offers numerous features that are quite beneficial. The fact that it is Windows-based is advantageous for our outdated facility.
Cons
The software's price is its drawback. While I really like the real-time status updates on orders or inventory however this feature requires an additional payment top.
Rating Distribution
Ease of use
8
Value for money
5
Customer Support
7
Functionality
8
Machinery, 51-100 employees
Less than a year
“Great Platform For Manufacturing Organizations!”
Pros
Epicor is a great and user-friendly ERP system. Using this platform for our various needs, such as building safes for businesses worldwide was not complex at all.
Cons
We encountered occasional issues with our custom reporting features, but Epicor's excellent tech support promptly resolved them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Wholesale, 11-50 employees
Less than 6 months
“Total Package”
Pros
It's a complete software solution for production management. It allows monitoring of both upstream and downstream processes. The customization capability is highly valuable.
Cons
The software offers a so many different features, which may require time to gain popularity among users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“Epicor”
Pros
This software provides all the essential features of basic accounting software.
Cons
Numerous integration points need to be established to automate data feeds.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 51-100 employees
More than a year
“ERP for Medium-sized manufacturers”
Pros
As a medium-sized manufacturer, Epicor ERP serves as a comprehensive all in one solution for us. It covers all our requirements and offers a wide range of optional modules. We use it for quoting, order management, job tracking, bill of materials, product configuration, dashboards, reports, purchasing, inventory management, production and AP & AR invoicing. Over the years, the Epicor team has put in significant effort to enhance the software, and it now operates on the 100% Microsoft Stack. Within the software, we can query the SQL database using reports and dashboards, or utilize external Business Intelligence software like Power BI or Tableau. Compared to other leading ERP solutions, Epicor offers a more affordable price point, particularly for companies with fewer than 200 users. The software offers a lot of opportunities for customization and personalization.
Cons
Previous versions of Epicor ERP were slow and cumbersome, but the new version is remarkably fast. Implementing the software requires experts assistance and a dedicated team for maintenance. It's not a ready to use solution but rather demands mapping of business processes and careful implementation tailored to the organization's workflow. The system allows for extensive customization, but greater customization introduces complexity and potential issues when upgrading to newer releases and versions.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
10
Not Specified, 51-100 employees
More than a year
“Epicor ERP”
Pros
The user interface of Epicor is both highly flexible and powerful. Each software module provides wide range of options to tailor the configuration according to our specific needs. The seamless integration of most modules empowers users with advanced capabilities. Administering user personalization is both easy and impactful.
Cons
Customization often proves overly complex. I require a C# programmer, and it can still be complicated. Transitioning from V9 to V10 involved changing customization languages, necessitating a rewrite of previous customizations, which incurred significant costs. The upgrade process for software modules is overly complex too, but efforts are underway to improve it and prioritize ease which allows companies to stay on the current release without feeling like a new implementation. It requires more effort than it should. Some modules included for enhancing requirements are quite weak, like the integration with Salesforce.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Not Specified, 1-10 employees
Less than a year
“Epicor Manufacturing”
Pros
I have been using Epicor, specifically the Epicor MES product, for a couple of years. It has proven to be user-friendly and has significantly contributed to improving our product quality. By continuously monitoring our machines and processes, it assists us in maintaining and analyzing their performance.
Cons
Sometimes the service hangs, which is frustrating as it affects the entire analysis process and can take time to resolve.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Oil & Energy, 51-100 employees
More than a year
“An all in one accounting, payroll, inventory, etc in one system”
Pros
The range of features and customization options in Epicor seems endless! Additionally, the customer service and tech support are impressive.
Cons
Learning the software is very challenging and time-consuming. Also it's not easy to teach someone else.
Rating Distribution
Ease of use
4
Value for money
10
Customer Support
10
Functionality
10
Consumer Goods, 11-50 employees
Less than 6 months
“I used Epicore in a manufacturing enviromment.”
Pros
What stood out to me the most about this software is its robust functionality, which perfectly addresses the needs of our small manufacturing environment.
Cons
Considering the size of our manufacturing facility and the company's revenue, the support cost was unreasonably high.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Mechanical or Industrial Engineering, 101-500 employees
More than a year
“Very customisable ERP”
Pros
The level of customization offered by this ERP is remarkable. We can modify the software's behavior using its DATA DIRECTIVE and METHODE DIRECTIVE. Furthermore, the internal .NET engine allows us to change the appearance of every screen to align with our preferences.
Cons
The software is slow... It requires a very fast server. The query engine (BAQ) is severely limited in Epicor 9, but I have heard it's better in Epicor 10. Moreover if you have made extensive customizations, the upgrades will pose difficulties.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
4
Functionality
10