Total 50 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

32%

4

Stars

56%

3

Stars

10%

2

Stars

0%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

VR
Vilas Ravindra

Automotive, 51-100 employees

More than a year

4.0

Good ERP Software

Pros

The software is data-driven and can be customized for various departments.

Cons

The software needs to improve its user friendliness and speed.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

M
Mar

Industrial Automation, 11-50 employees

Less than a year

3.0

Kinetic- It's not for the weak

Pros

There are numerous ways to accomplish a single task.

Cons

It feels a bit weird and there are too many steps involved in each process. In short it is not very easy to use or understand.

Rating Distribution

Ease of use

2

Value for money

6

Customer Support

6

Functionality

10

A
Adam

Building Materials, 101-500 employees

More than a year

4.0

Strong ERP for midmarket Make to Stock / Make to Order manufacturers

Pros

Epicor Kinetic is an ERP system that I find robust and well developed as they are constantly pushing for innovation. The core function and structure are solid, and the included modules offer great features. Additionally, there is an availability of the great architecture options for customization.

Cons

Over the years, numerous features have been added, some through acquisitions, but not all are executed well or at the same level of functionality. The new UI still seems like it's in the Beta phase, although all new features are developed for it. Internal support is lacking, but there is a robust consulting and user community that partially compensates for it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

2

Functionality

10

J
Jose

Aviation & Aerospace, 101-500 employees

More than a year

4.0

Tracking Product

Pros

I like the Epicor Kinetic ability to track parts throughout all operations and the convenient shortcuts provided by Epicor.

Cons

Using transaction history can be tricky.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

10

S
Steve

Machinery, 500+ employees

More than a year

4.0

TCF Review

Pros

With Epicor, we can achieve more with a smaller workforce.

Cons

We face challenges with scheduling complexities, and the reporting tools have limitations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
Jorge

Aviation & Aerospace, 101-500 employees

More than a year

5.0

Friendly and powerful

Pros

I particularly like the way it allows for on-the-run presentation of dashboards and reports.

Cons

Currently, we haven't found any major issues. However, if we had to choose one, it would be the financial module.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Mike

Automotive, 101-500 employees

More than a year

3.0

Epicor replaces SAP

Pros

The software is easy to use, specifically designed for manufacturing, and integrates well with other platforms.

Cons

While Epicor is a good ERP, unfortunately, the ERP industry tends to focus more on acquiring new customers rather than catering to their existing ones, and Epicor is part of that trend. The industry as a whole needs to improve its quality and customer service.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

J
Joe

Airlines/Aviation, 101-500 employees

More than a year

5.0

Epicor Kinetic

Pros

Working with it is very easy and our clients are highly satisfied.

Cons

Personally, I have no issues with the software. It works great.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chad

Machinery, 101-500 employees

Less than a year

4.0

An excellent bang for your buck

Pros

The conversion process from our previous on-premise version, 10.2.300 was relatively simple.

Cons

Some of the tools that were previously accessible to IT now require assistance from Customer Support which leads to delays.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

10

R
Rodrigo

Mechanical or Industrial Engineering, 11-50 employees

More than a year

1.0

Incomplete Product

Pros

Kinetic has the potential to become a great product.

Cons

It still feels incomplete, as we have submitted numerous help tickets since transitioning to the kinetic interface.

Rating Distribution

Ease of use

4

Value for money

2

Customer Support

5

Functionality

2

D
Debra

Retail, 1-10 employees

5.0

Great Software

Pros

It is quite user-friendly and I quickly learned how to use its functions.

Cons

Both the company's support and sales team were unhelpful.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J
Joseph

Printing, 51-100 employees

More than a year

4.0

Epicor for Order Entry and Financial Management

Pros

Epicor is relatively easy to use and learn. Our entire organization relies on Epicor for order entry, accounting and financial management. It serves as our primary ERP software, used 90% of the time.

Cons

We encounter frequent performance issues with our on-premise Epicor system. Communication between the app server and database server often experiences problems due to which we have to reboot the systems to restore functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

R
Ryan

Hospitality, 51-100 employees

Less than a year

4.0

Epicor

Pros

Epicor offers a wide range of features that have greatly assisted us in managing inventory and financials across various aspects of our business, including retail gas stations and business to business fuel deliveries nationwide.

Cons

The user interface lacked user-friendliness and had room for numerous improvements. The menus contained items with similar labels, which could be confusing. On the positive side, I could create custom menus for easier navigation. However, transferring these lists to new team members became challenging as I had to recall the original location of each item.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

7

D
David

Graphic Design, 1-10 employees

More than a year

4.0

My opinion on Epicor ERP

Pros

I have been using this software for five years and have become expert with it. I really adore the software's approach, even though it required some adjustment. However, that is expected when implementing new software. This versatile product is better suited for larger companies, unlike mine where I previously worked as part of a team. However, due to the impact of COVID-19, I have transitioned to freelancing.

Cons

This software package allowed me to personalize and optimize contact management. However, making any changes proved difficult since I hadn't undergone the additional training module. It's worth noting that there are multiple security measures in place, which prevented me from canceling certain aspects.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

4.0

Epicor ERP

Pros

Implementation of the software is not hassle, and if you have a .NET team, the learning curve is also minimal. You can even customize the modules yourself.

Cons

The CRM functionality falls short, and the web version encounters numerous issues compared to other competitors.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

8

M
Max

Information Technology and Services, 11-50 employees

More than a year

4.0

Epicor for Manufacturing

Pros

Kinetic software has so many good things such as it is highly customizable, it uses the industry-standard .NET programming language and seamlessly integrating with SQL server.

Cons

The product is not suitable for small-scale operations. The entry cost makes it more suitable for mid-sized companies.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

R
Rob

Restaurants, 500+ employees

More than a year

5.0

Full-featured mid-tier ERP based on Microsoft Stack (or cloud option)

Pros

The MS stack simplifies customization for reporting and data storage. The configuration includes multiple tiers with a database, application server and options for web-clients, fat client, and terminal servers. There are numerous customization options besides code development. Also it covers multiple aspects. Upgrading is relatively easy, keeping us on current releases. The administrative tools are excellent and we can add resources as demand grows, including localizing servers for improved performance.

Cons

Honestly, there was nothing that caused any issue or I don't like. The software offers a wide range of modules, each with pretty simple configuration options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Y
Yoseli

Mechanical or Industrial Engineering, 500+ employees

More than a year

4.0

All in one!!

Pros

At work, we rely on Epicor for all activities, from order entry to shipping and invoicing. This system excellently tracks inventory and is customized to fit our company's specific needs. It also allows us to gather real data for monitoring KPIs. Well let me tell you all that my department oversees the orders.

Cons

Occasionally, generating reports took longer than desired or necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

Z
Zaighum

Automotive, 1-10 employees

4.0

Epicor Advanced MES Manufacturering

Pros

Epicor Advanced MES software is ideal for large manufacturing industries because of its impressive production tracking capabilities. It allows us to estimate both time and cost accurately.

Cons

I didn't encounter any issues with the Epicor advanced MES manufacturing software.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

I
Isabella

Information Technology and Services, 51-100 employees

Less than a year

5.0

Manage your data with all-in-one tools.

Pros

Epicor ERP offers great functionality for supply chain management, which is essential for our organization to maintain proper control and categorize the appropriate use of digital products across different departments. Moreover it also allows us to modify visual aspects and tailor it to our preferred environment. This tool has caught my attention, as it helps me familiarize myself with pending tasks.

Cons

It's worth mentioning that many functions commonly used by companies need to be added by users, which slows down the workflow and hinders productivity. This integration process within the software is a significant challenge which eventually impacts overall performance and profitability. An update in these areas of the system is necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8