MIE Trak Pro Reviews

“exceeds expectations consistently”

Pros

Time after time, it has met and even gone beyond what we expected. Their team genuinely invests the effort to understand how your business works. Whenever a standard feature hasn't covered what we needed, they've been very quick to create a solution. The system's flexibility and customization have been a huge upgrade compared to what we used before and the customer service has been outstanding.

Cons

We're really looking forward to seeing how a CRM add-on for it develops in the future.

“Comprehensive features that add real value”

Pros

One thing that really works well here is the consistency across the software. Everything connects the way you would hope and moving from one window to another feels natural and simple to use. The added tools like EDI, mobile warehouse, QuickBooks integration, auto-email features and automated backups really add value and make the software feel worth the cost.

Cons

The toughest part on our end is keeping up with the updates. At times, new releases include features we do not need or end up not using. Since the software is designed to fit many different types of companies, there are naturally parts that do not match our operation very well. On the other hand, there are also smaller features we would really like to have that do not get added right away. Even when they are considered, implementation can take 5 to 6 months or even longer depending on the complexity.

“reliable workflow from quote to invoice”

Pros

Our team has been using this product since 1997 and it handles the entire process from quoting all the way through order entry, work orders, scheduling, material purchasing, outside processing, inspection, shipping and invoicing. It also gives us great job history and time tracking which has been very useful over the years.

Cons

Honestly there is not really anything that stands out as a problem.

“Tough report customization”

Pros

It gives our team a great overview of production and also connects well with third-party software.

Cons

Customizing reports is difficult and some reports cannot be customized at all.

“all-in-one tracking that works”

Pros

Everything works well across every department and each part is simple to use. I also really appreciate how everything is tracked together in one place.

Cons

Accounting side can feel a bit redundant at times but it still works very well overall.

“affordable and highly customizable”

Pros

It's a low-cost option with a flexible setup and the team behind it has been fantastic, Joshua especially, along with the others. The software is very functional, offers a lot of customization and overall delivers strong capability for the price.

Cons

Interface can feel a bit cluttered at times and could definitely use a refresh. I'd also really like to see a fully developed product manual.