MIE Trak Pro Reviews

“Helpful Project and Process Handling Solution”

Pros

MIE Trak Pro guarantees thorough planning for every business process, ensuring optimal efficiency.

Cons

MIE Trak Pro instantly facilitates effective resource management.

“fantastic inventory and quickbooks sync”

Pros

The inventory system and the QuickBooks integration have been really valuable. Uploading data to QuickBooks works well and fits nicely into my workflow.

Cons

Honestly there's nothing I dislike about it. Everything I've used has been easy to set up and simple to follow.

“Customizable manufacturing foundation”

Pros

It covers all the modules needed to build a great, successful manufacturing organization. While staying strong on the fundamentals, it also gives plenty of flexibility and useful functionality.

Cons

The quality module has some limitations although it still gets the job done. The accounting module also needs careful review and analysis.

“powerful fit for our shop floor”

Pros

Coming into the company, I worked first in customer service and shipping before moving over to manufacturing and the plant floor. Across each area, the business has benefited from what this system can do. We also use it alongside the kiosk program on the shop floor and together it works really well for what our business needs.

Cons

It's a bit like a supercomputer in that the only real limit is how well you understand and use its full potential. One thing I'd still like to see improved is making the collaboration between database segments easier to locate when working in the report writer.

“flexible system with strong support”

Pros

Right from the start, the team stood out as highly experienced and consistently helpful, whether the situation was low priority or something critical. Having a long preparation period before moving to the Pro System made a big difference because it gave us time to understand how everything worked before going live in the company. The system offers a lot of functionality and can seem complex at first but the interface follows a consistent task flow across all modules which helps a lot once you begin using it regularly. Another big advantage is how extensible it is and how well it integrates with other software and applications. We also needed our own software to work inside this tool for some very specific reasons and that was supported really well. On top of that, we were able to build our own in-house add-ons that connect nicely with the core system. Our feedback was clearly taken seriously too and a number of fixes were approved based on it so we could get more value from the platform. Overall, it feels like a fairly open solution, customizable and backed by very reliable support.

Cons

At first glance, the system can feel quite complex and during a new implementation that may be intimidating for users. Speed was another issue in the beginning although it improved significantly over time thanks to the team being open to new ideas and responsive to our feedback. The interface is packed with features which is not necessarily a bad thing but not every company will need every field that is available. Because of that, users may need a longer learning curve before they become fully comfortable with the UI flow. In our case, many of the users were not especially technical when it comes to computers but over time they still managed to learn the procedures and work with the system. I also know a more refined solution is expected in the near future with the Cube design but for now there is still a learning phase involved. One thing that may be missing is a mass-action concept for repetitive tasks. That said it can be handled through alternative modules already available in the solution although those tend to require more advanced users. In our company, this has not been a major problem.

“clear transaction visibility”

Pros

Being able to track every transaction is really helpful. I can clearly see which user made each entry and exactly when it was done and that level of visibility is something I depend on.

Cons

I don't enjoy dealing with reconciliation issues from time to time. There are moments when some of my entries seem to disappear and I have to contact tech support to get them restored. The good part is that the support team is always very helpful and able to resolve it.

“Real-time tracking and custom reports”

Pros

Running a job shop for different industries means we're always sending lead-time updates to customers and this system has made that much easier. It gives us real-time visibility into every order so we can quickly tell customers how many parts are finished or which stage of manufacturing a job is currently in. We can share that information right away by phone or email without having to leave the office. It also gives us complete control over the shop and helps us communicate every part of the manufacturing process clearly with both customers and suppliers. One feature we especially appreciate is the custom reporting in every module. We can organize the data however we want, then print it or save it as a PDF with our company logo and send it out to customers or vendors. It works really well for creating custom OORs, RMAs, certificates and more. On top of that, working with the it Solutions team has been a very positive experience. They're always responsive to feedback and when issues do come up, they're usually fixed quickly through updates while the software keeps getting better over time.

Cons

Whenever we've run into any issues, the it Solutions team has taken care of them quickly so at this point we really don't have anything negative to say.

“everything works together perfectly”

Pros

Everything in the system connects easily so there aren't separate modules that need syncing just to work with each other. No matter where you are in the software, all the features are already integrated and available.

Cons

One thing that would improve it is being able to highlight specific lines or cells, similar to a spreadsheet and copy only those instead of having to copy the full report Ittrak generates. That said copying the entire report and pasting it into Excel is very easy and I can do what I need from there.

“all-in-one business workhorse”

Pros

From quoting all the way through invoicing, this full-featured software package handles pretty much every part of our business. It's user-friendly and has become the system we rely on to keep everything running day to day.

Cons

It runs on an SQL database and that can slow things down occasionally when querying very large databases.

“Detail-rich platform”

Pros

Feature that stood out most was how well this software integrates with other database systems. That made a huge difference for us in getting data to flow between Pronest and the system. The company we used before this would not do much to help with customized communication but here we had it working after only a meeting or two. Another part we really appreciate is how much information is available on each page. Using either the arrow keys or the mouse, you can scroll through RFQs orders, items, POs and more and review each of those records in detail. We also really appreciate the way it handles time and material collection on each work order even though we still have not fully rolled out that feature yet.

Cons

One thing that took some time to fully understand was the way each manufactured item has both a quote and a router tied to it. Since we make custom parts, we are entering new part numbers every day. The process requires creating a new item first, then generating a quote from that item which is where the manufacturing details are entered to build the cost. Once the job is awarded, you then have to create a router from the quote so the work order can pull in those details. I still question why the work order cannot just pull that information directly from the quote although there may be a reason for that that I do not know. Another limitation for us is invoicing. We used to send customers an email with their bill and a payment link so they could pay by ACH or credit card. The system still lets us email invoices but it would be much better if it also included that kind of payment option.

“Excellent dashboards for ERP”

Pros

Its interactive capabilities felt stronger than most competing products. Being able to build meaningful queries and dashboards that help run the business is exactly why this has become my go-to ERP solution.

Cons

I only wish we could have rolled it out faster. It's tough to know exactly what you need until you hit a roadblock although those issues usually get resolved pretty quickly.

“routing works really well”

Pros

Using it for application routing has fit nicely into our daily workflow and the overall setup feels easy to work with.

Cons

I'm still trying to figure out the estimating side since I haven't fully gotten a handle on it yet.

“Very capable system”

Pros

Being able to monitor every part of the business and tailor reports to match our exact needs has been a huge advantage. It's a very capable system and one of the best parts is that you can use as much or as little of it as you need.

Cons

Getting it to fit in with our existing business process took some effort and was a bit challenging.

“key to our success”

Pros

From the initial demo through implementation and ongoing support, this platform has been central to our success.

Cons

The biggest issue at the moment is that it still lacks a true CRM module.

“Amazing and very detailed tool”

Pros

This is a very comprehensive software package. At the moment I'm only using about half of what it can do but as we grow I expect to take advantage of much more. It's packed with detail and has a lot of capability.

Cons

A few of the abbreviations are different here in Australia since it's American software. It's also hard to tell when the system is processing something so some kind of timer or progress indicator would really help.

“reliable support for iso”

Pros

Every feature plays an important role in the quality of the parts we manufacture and in keeping the company running well. This software has also helped us maintain our ISO certification.

Cons

I honestly have no complaints about it.

“feature-rich platform”

Pros

There's a huge range of features and it does a really good job of capturing data across multiple stages of the manufacturing cycle. The customization options are also a big plus and overall it offers excellent value for the money. Support has been very responsive as well especially considering the time difference between Australia and the USA.

Cons

The interface isn't the most simple at first although with time and training it does get easier to work with and users become more efficient. It would also be even better to have an Australia-based contact available for customization and troubleshooting.

“Constant updates with helpful support”

Pros

Having support included in the annual agreement is one of the biggest advantages this software has over others. The system is updated regularly with ongoing improvements and whenever something comes up, the support team is available through tickets to help out. Those updates consistently bring in new features and better ways to handle production which helps the organization keep improving how production data is captured and maintained. At the same time because the software is always evolving, there can be occasional challenges when a change causes something to break or work differently. Our team recently implemented an update to the barcoding system that added product images to inventory labels and that 2023 feature has already turned into a valuable time-saving improvement project for us.

Cons

A lot of real power comes from its customization especially when you have people on staff who understand SQL and report writing. The support team can create custom reports and scripts when needed but newer users would probably get far more inventive and effective use out of the tools in itTrak if their own team had a stronger grasp of how the underlying system works.

“Simplifying financial data management”

Pros

Being able to work with journal entries and export results into Excel has been really useful for managing our numbers. We recently added multiple entities and I'm excited to start using it with the new entities we've set up.

Cons

Cost tracking by project and work order could flow better. Right now, users aren't required to enter a project or work order number when turning a purchase requisition into an order which makes that process less convenient. That may be more of a local policy issue though.

“powerful lookup and reporting”

Pros

Having multiple ways to search for information and being able to sort databases by most fields has been really useful. The customizable reports are a strong feature too. They can be a bit tricky to build at times but Customer Support was very helpful whenever I needed assistance.

Cons

Once bank accounts are reconciled, it would be much better to have a single report that shows the account is reconciled and includes all cleared transactions. It would also be helpful if that same report listed any outstanding transactions. Right now, I have to print five separate reports to get all of that information.

“exceeds expectations consistently”

Pros

Time after time, it has met and even gone beyond what we expected. Their team genuinely invests the effort to understand how your business works. Whenever a standard feature hasn't covered what we needed, they've been very quick to create a solution. The system's flexibility and customization have been a huge upgrade compared to what we used before and the customer service has been outstanding.

Cons

We're really looking forward to seeing how a CRM add-on for it develops in the future.

“Comprehensive features that add real value”

Pros

One thing that really works well here is the consistency across the software. Everything connects the way you would hope and moving from one window to another feels natural and simple to use. The added tools like EDI, mobile warehouse, QuickBooks integration, auto-email features and automated backups really add value and make the software feel worth the cost.

Cons

The toughest part on our end is keeping up with the updates. At times, new releases include features we do not need or end up not using. Since the software is designed to fit many different types of companies, there are naturally parts that do not match our operation very well. On the other hand, there are also smaller features we would really like to have that do not get added right away. Even when they are considered, implementation can take 5 to 6 months or even longer depending on the complexity.

“reliable workflow from quote to invoice”

Pros

Our team has been using this product since 1997 and it handles the entire process from quoting all the way through order entry, work orders, scheduling, material purchasing, outside processing, inspection, shipping and invoicing. It also gives us great job history and time tracking which has been very useful over the years.

Cons

Honestly there is not really anything that stands out as a problem.

“Tough report customization”

Pros

It gives our team a great overview of production and also connects well with third-party software.

Cons

Customizing reports is difficult and some reports cannot be customized at all.

“all-in-one tracking that works”

Pros

Everything works well across every department and each part is simple to use. I also really appreciate how everything is tracked together in one place.

Cons

Accounting side can feel a bit redundant at times but it still works very well overall.

“affordable and highly customizable”

Pros

It's a low-cost option with a flexible setup and the team behind it has been fantastic, Joshua especially, along with the others. The software is very functional, offers a lot of customization and overall delivers strong capability for the price.

Cons

Interface can feel a bit cluttered at times and could definitely use a refresh. I'd also really like to see a fully developed product manual.