Emma K.
Mining & Metals, 101-500 employees
Less than a year
“quick rollout and handy mobile app”
Pros
Installing and running it on a phone was simple and having a web version available is a big plus as well. The web interface is especially useful when you need to handle a large number of tickets. Overall the app is quite simple to work with. One feature that really helps is being able to quickly take a photo whenever you come across something that needs attention or that you want to remember later. We've used it in an organization with mechanics and the implementation moved along very quickly.
Cons
Issues we ran into were not really with the software itself but more with the level of support and the accuracy of the delivery. It's worth making sure those parts are fully under control before starting your implementation project.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Christian V.
Telecommunications, 500+ employees
More than a year
“Overall good experience”
Pros
Onboarding with it is pretty simple for our team and building workflows even fairly advanced ones feels simple once you have PL/SQL and SQL knowledge. That foundation is really all one needs to work effectively in it. Support and service have also been mostly good overall.
Cons
Studio still needs quite a bit of improvement. It crashes often and not every feature works properly when using the test bench through the studio. Performance also needs more attention especially on mobile devices, where it can become really slow.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Patrik F.
Oil & Energy, 101-500 employees
More than a year
“user-friendly process implementation tool”
Pros
Working with it is simple and quite easy. It lets us turn our work processes into user-friendly activity reporting for things like work orders, warehouse transactions, logistics and checklists. It also makes it possible to implement new processes very quickly which has been a big advantage for us.
Cons
The graphical user experience could still use a more modern, up-to-date look.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hans G.
Oil & Energy, 500+ employees
More than a year
“adaptable to our workflows”
Pros
It adapts well to our own workflows so we can customize it around the way our process actually works.
Cons
Interface could look better and the tool for extracting statistics would benefit from some improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris W.
Food & Beverages, 500+ employees
Less than a year
“smooth flow designing”
Pros
Designing flows in this software is very easy and making updates later when changes come up is just as simple. That has made it really convenient to maintain and adjust processes over time.
Cons
It still has room for improvement especially when it comes to being a bit more user-friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10