ShiftWorx Reviews

“good setup but limited data value”

Pros

For our operation installing the hardware and software was easy and setup was fairly simple overall. We also experienced very few outages. The idea of tracking machine metrics isn't anything new but moving management and production teams from paper reports to a cloud-based system was a logical step and made practical sense.

Cons

We stopped using it more than two years ago so I would expect some improvements may have happened since then. The core issue with this approach was that production staff had to immediately log in and manually choose reason codes whenever there was inactivity. If they didn't do it right away, the data became unreliable. We couldn't get staff to consistently follow that process so in the end we never really got the value we expected from the system. I'd only use software like this if either you just want to track runtime versus idle/off time and don't need detailed reasons or if those reason codes can be pulled automatically from the machine status indicator or controller. For example, machine warm-up can appear as RUNNING which means operators can work around the system unless you add extra hardware and even that isn't foolproof. Customizing reports was also difficult. Since the platform was hosted in another time zone, that created additional reporting problems. We originally chose it because some of our machines are not Okuma, Okuma Australia didn't have software expertise and the lower cost plus a simple 12-month trial subscription made it worth trying.

“accessible cloud data”

Pros

Live data in a cloud-based system makes it convenient for our team to access whenever needed.

Cons

Features and reporting are not as strong as those in other products and the support after installation is very limited.

“Workflow input that really helps”

Pros

I really appreciated is that it lets operators keep doing their jobs while also giving input that helps improve the workflow process. It supported their involvement without getting in the way of productivity.

Cons

The only challenge wasn't really caused by the software itself but setting up work definitions was a little different from the way I usually handle my processes but once I got familiar with it, everything worked out very well.

“helpful reporting for team updates”

Pros

The reporting tools especially the scheduled reports, have been really useful for our Group Leaders when sharing updates with both management and employees.

Cons

A few of the date-related features and certain data options could be better although some of that also depends on how the users are working with the system.