Mandolin
Marketing, Advertising, 1-10 employees
Less than 6 months
“Great Product”
Pros
I love the feature that allows you to assign tasks and mark them as completed once finished.
Cons
I wish there was an easier way to respond to those who submit requests.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jessica
IT, 51-100 employees
More than a year
“Usersnap smoothed out bumps in our QA process”
Pros
I am thrilled with the fact how easy it is for our clients to use, they virtually require no orientation.
Cons
Convincing clients to sign into yet another platform to review their feedback is a challenge, but we have resolved that with the integration, particularly with Jira.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Thomas
IT, 1-10 employees
Less than a year
“Speed up”
Pros
The improved quality of bug reports and change requests has resulted in fewer development cycles.
Cons
The plans are a bit pricey for our needs as we only required client error recording and do not need that many projects, etc. Having a custom configuration option would be fantastic, but for now, we will use it in more projects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michal
Small Business, 1-10 employees
Less than 6 months
“great tool for internal and external feedback”
Pros
The implementation was quick and it is super easy to use. It works perfectly for obtaining both internal and external feedback.
Cons
I cannot think of any cons. The trial version is available for two weeks allowing you to test all the functionalities first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alex
Marketing, Advertising, 1-10 employees
Less than 6 months
“Finally, Usersnap is what I was looking for!”
Pros
It is pretty easy to use and install. The user friendliness makes it accessible even for non tech savvy users. The Chrome Extension works flawlessly. My clients are already loving it and it is simplifying my work.
Cons
So far, I have not encountered any issues. Perhaps in a future version, video recording could be added.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chetna
Engineering, 51-100 employees
Less than 6 months
“Innovative idea”
Pros
Personally, I had no idea that such a tool existed. It is a very cool for both our internal teams and customers. I am convincing my entire company to start using it. Also I am impressed by its seamless integration with other tools.
Cons
It does not have a proper demo but it would be helpful to have a demo integrated with Jira.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Yuval
Finance, 51-100 employees
Less than a year
“Very simple and cool user feedback tool”
Pros
Integrating it into our solution was very easy and customizing it was simple and easy.
Cons
I still have not fully grasped its complete feature set. It could benefit from a more proactive customer success team.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8