Last Updated
Overview
Experience the Power of Usersnap: Elevate feedback and bug tracking for exceptional digital products taking them to new heights. With its comprehensive suite of features, Usersnap transforms collaboration, improves software quality, and enhances the overall user experience.
Overall Rating
Based on 27 users reviews
4.7
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
Custom
Usersnap Specifications
- Production Planning
- Inventory Management
- Quality Control
- Supply Chain Management
What Is Usersnap?
Overview
Usersnap, a cloud-based user feedback manufacturing software, helps businesses streamline user intuitions for product testing and prompt feature accuracy. It allows companies to create a user-centered feedback culture by simplifying feedback management, reducing communication overhead, and gathering in-product user research.
Usersnap Pricing
Usersnap provides four main pricing plans, including:
Usersnap Integrations
It integrates with various third-party applications, including:
Who Is Usersnap For?
It caters to manufacturing businesses of all sizes. Some of the facilities using include:
- Computer Software
- Information Technology and Services
- Marketing And Advertising
- Internet
- Financial Services
Is UserSnap Right for You?
Whether Usersnap is the right choice of manufacturing software will depend on the business size and requirements. It helps businesses put user needs at the core of product management and build precise, successful solutions meeting the needs of their users, improving the overall quality of their products and services.
Still not sure about the software? Contact our customer support team on 661-384-7070 and let them help you make the best decision.
Usersnap Features
Issue Tracking
Usersnap's visual bug-tracking tools and collaboration features help teams identify and resolve issues quickly, improving the quality of their websites and applications. It helps teams stay on top of issues and deliver better user experiences by providing an easy-to-use interface for reporting and tracking bugs.
Filtering
Filtering capabilities enable users to sort and prioritize bug reports based on severity, priority, and status. It helps teams focus on the most critical issues and streamline their bug-tracking process.
Dashboard (Bug Tracking)
Usersnap's bug tracking dashboard provides a clear overview of bug reports, enabling teams to monitor progress and identify areas for improvement. The dashboard displays key metrics and visualizations, such as the number of open bugs and average resolution time.
Backlog Management
Usersnap provides tools for backlog management, such as prioritization and task assignment, which enable teams to manage their bug reports and prioritize their work effectively.
Bug Assignment
The Bug Assignment feature allows teams to assign bugs to specific team members, enabling them to take ownership of issues and track progress more effectively.
Role Management
Usersnap role management capabilities enable administrators to assign roles and permissions to team members ensuring that team members have appropriate access to features and data within the organization.
Pros And Cons of Usersnap
Pros
Ease Of Integration
Easy To Send Feedback
Relatively Easy-to-use Interface
Ability To Export as Excel
Cons
Unhelpful Support
Minimal Reporting Features
Usersnap Reviews
Total 27 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars74%
4
Stars22%
3
Stars4%
2
Stars0%
1
Stars0%
Share your experience
Food & Beverages, 51-100 employees
Less than 6 months
“Usersnap for beta testing and post launch feedback is critical to our success! thank you!”
Pros
Integrating with Jira has been a game-changer for us. I can select the project and ticket type to send the tickets, and the automation saves us so much time. Downloading videos and screenshots directly from Jira tickets is really easy, and Usersnap even fills in details like device type, screen resolution, and the URL the feedback was collected from.
Cons
It would be great if I could expand the Jira integration and have the option to assign Usersnap feedback to an epic. It would also be helpful to have an "internal" version of the widget, like a flag, so that our internal staff has more choices such as selecting an epic and assigning it to a specific Jira user.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than 6 months
“Great tool to collect user feedback and bugs”
Pros
The setup process is an unproblematic task. Submitting bugs and issues requires hardly any effort from the user. The bug and issue reports are well structured and include browser console logs.
Cons
So far, I have not encountered any issues; the software functions as expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-10 employees
Less than a year
“Usersnap helped us increase interaction with our visitors by 3 times”
Pros
It is highly intuitive. The passive and active feedback forms have significantly increased the amount of feedback we receive. Before Usersnap, we only relied on emails and chat to communicate with visitors and customers.
Cons
The statistics could use some improvement, but other than that, everything is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What pricing plans does Usersnap offer?
Its basic program starts at $69/month, but its cost may differ depending on your organization type and needs. For a customized pricing plan, please click Get Quote.
Who are the typical users of Usersnap?
It caters to manufacturing businesses of all sizes. Some facilities using Usersnap include Computer Software, Information Technology and Services, Marketing and Advertising, Internet and Financial Services.
What languages does Usersnap support?
Some of the languages supported by Usersnap include English, French, German, Japanese and Spanish.
What other apps does Usersnap integrate with?
It integrates with various third-party applications, including Slack, Jira Cloud, Asana, Microsoft Teams and Basecamp.
Does Usersnap support mobile devices?
Yes, it offers support for iOS and Android.
What level of support does Usersnap offer?
It offers support via Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep).
Does Usersnap offer an API?
Yes, it offers an API.