Usersnap Reviews

“Usersnap for beta testing and post launch feedback is critical to our success! thank you!

Pros

Integrating with Jira has been a game-changer for us. I can select the project and ticket type to send the tickets, and the automation saves us so much time. Downloading videos and screenshots directly from Jira tickets is really easy, and Usersnap even fills in details like device type, screen resolution, and the URL the feedback was collected from.

Cons

It would be great if I could expand the Jira integration and have the option to assign Usersnap feedback to an epic. It would also be helpful to have an "internal" version of the widget, like a flag, so that our internal staff has more choices such as selecting an epic and assigning it to a specific Jira user.

“Great tool to collect user feedback and bugs

Pros

The setup process is an unproblematic task. Submitting bugs and issues requires hardly any effort from the user. The bug and issue reports are well structured and include browser console logs.

Cons

So far, I have not encountered any issues; the software functions as expected.

“Easy User Feedback Tool.

Pros

It was quick to set up and customizing it to match my application was easy. I love how it offers different options like "Report a Bug," "Give Feedback," and "Request a Feature," all contained in a single container within my application. Usersnap provides a user friendly tool for my users. They can write text, take and annotate screenshots or record videos. All feedback is stored in a dashboard which makes it quick to review and take action.

Cons

I cannot think of any drawbacks. Usersnap does precisely what I require.

“Usersnap helped us increase interaction with our visitors by 3 times

Pros

It is highly intuitive. The passive and active feedback forms have significantly increased the amount of feedback we receive. Before Usersnap, we only relied on emails and chat to communicate with visitors and customers.

Cons

The statistics could use some improvement, but other than that, everything is excellent.

“EXCELLENT in every way!

Pros

The integrations with other apps are fantastic. The video recording feature is smooth and the user experience while reporting is clean. The installation process is easy and also learning how to use it is not a time consuming process. Plus the customer service is excellent!

Cons

Honestly, using the integrations as a feature can be costly. However, I need them and I hope the company considers engaging with users to determine value and possibly adjust pricing in the future. I understand that accurately assessing feature/value is challenging, though!

“Effective and simple to use

Pros

It performs its intended function excellently and properly.

Cons

On smaller screen sizes, the tag on the side of the screen can be slightly problematic.

“Very friendly customer support. Super easy setup.

Pros

Usersnaps customer support has been there for me whenever I needed assistance, at any time of day. Their team is friendly and helpful. Setting up the widget was so simple and it works great.

Cons

The admin panel feels a bit crowded but thats likely because they offer numerous features.

“Very intuitive

Pros

It is user-friendly and intuitive with a wide range of integrations. The snapshot feature works flawlessly.

Cons

The pricing is a bit high and it seems that using the REST API is reserved for the enterprise plan, which may be too expensive.

“Great price-quality

Pros

It is easy to use both through the browser extension and by installing it. It is a valuable tool for keeping all product feedback organized.

Cons

I wish to have the multiple attachments, analytics tools, customization options, ability to capture multiple screenshots and user based inboxes.

“Great way to capture screenshots for your Support tickets!

Pros

I am happy with the functionality and feature improvements that Usersnap has released for its Pro users. The Routing Menu has been a game-changer for our company. We can direct users to our Help Center URL for FAQs and route more specific inquiries to the appropriate teams within our ticketing software (Zendesk). Requiring a screenshot when submitting a ticket (while making it simple for users to capture one) has been a game-changer for our support agents. They can immediately see what the customer is referring to on the site, which speeds up our ability to provide specific resolutions to our customers. Its lightning-fast! (We currently pass Usersnap ticket info into Zendesk using Zapier.) Each field is also customizable. Even if you do not see the desired option in a dropdown, just start typing, and Usersnap will reflect your companys specific voice.

Cons

It would be great if I could modify the sample text in the available fields. For instance, when I change the title to "Please let us know about the issue you are experiencing," the sample text in the Feedback Form still reads "Give us your feedback," which can be confusing.

“Very Useful

Pros

Usersnap provides all the necessary documentation along with detailed information. Its easy for both admins and users to use.

Cons

It would be more beneficial if we received additional details about the integration.

“Good tool for reporting bugs

Pros

I really like the option to add images to the ticket and the ability to reply directly to users via email. The ticket organization is well thought out which allows me to assign a ticket to myself and label it.

Cons

Some images are not displayed correctly. For example, certain buttons appear broken and some fields from our software look different. This has led to miscommunication, so it would be helpful to capture an instance without distorting it.

“Best in class for capturing user feedback!

Pros

Implementing Usersnap was a hassle free process and every user can quickly provide effective feedback in the moment. Users often comment on how much they love this feedback feature, and it adds credibility to our new site. On the backend, creating custom tags has helped us organize and track feedback for making product decisions.

Cons

I do not have any cons here. However, one thing to note is that when you create a custom view of the tickets in the backend, that view applies only to your profile. Your other colleagues in the backend will not see it on their profiles.

“Usersnap was Critical to our Internal and External UAT

Pros

Usersnap has made it easy for us to gather user input from both internal and external audiences. The screen capture functionality is powerful for understanding feedback and taking action.

Cons

Sometimes, the notes or arrows added to a screengrab do not appear in the exact position the user placed them which can cause confusion for the screen reviewer.

“Like usabilla but at a fraction of the cost

Pros

The on-screen annotation functionality is powerful. The customer service is excellent. Usersnap integrates with Jira and allows for easy labeling and task delegation. It also records the console for debugging purposes and includes browser details in the submission.

Cons

The dashboard interface feels clunky and ironically needs more UX work. It performs poorly in web performance tests like 'lighthouse.' Additionally, there are limited options for customizing the widget and form, restricting its flexibility.

“An incredibly easy and useful tool for Customer Feedback

Pros

I really value the integrations with Slack and JIRA. Usersnap makes it easy for our customers to leave feedback, and the Slack integration alerts us when new feedback is submitted. With the JIRA integration, we can generate tickets easily and track their progress. I also love that we can communicate directly with customers using email via the Usersnap page.

Cons

The email notifications could use improvement, particularly by including customers comments instead of requiring a click to Usersnap. Additionally, we have not figured out how to make the screen capture function work on Modal pop-ups.

“UserSnap

Pros

Submitting bugs is not hassle and Usersnap captures all the backend code related to the problem.

Cons

Sometimes, it does not allow me to type, but that might be due to a lack of memory on my computer.

“Great Tool!

Pros

It is easy to use and the browser extension is very useful for allowing non-users to generate tickets.

Cons

The organization of tickets on larger projects could be enhanced. Using the tag filters to organize tickets is not very intuitive for first-time users, but it becomes very useful once you get the hang of it.

“Great Tool

Pros

It is simple, easy and user-friendly. I integrated it with my website in just one minute. I also like how flexible and interconnected it is. We can integrate it with our DEVOPS environment and receive bugs and feedback immediately from our customers. This amazing tool has improved our quality process.

Cons

During the time that we have been using it, I have not noticed any issues.

“An easy to use product with great results

Pros

This product has streamlined our internal QA and UAT processes. Users of all backgrounds can provide feedback on web development. We often face resistance from clients when it comes to using feedback platforms, but Usersnap integrates with the staging website, allowing clients to send feedback as they encounter issues. This helps us pinpoint the exact location of the issue. Additionally, project managers can easily track ticket progress, and developers find it extremely simple to categorize tickets.

Cons

In general, it has been great! The only aspect where we could use a different feature is the ability to display broken linked objects, such as when a button is not properly connected to another page.