Contlo Reviews

“Leading CRM tool

Pros

It is an all-in-one retention marketing platform. It connects to various channels like Email, SMS, WhatsApp, Webpush and App which makes it super easy for me to segment users and reach them through multiple channels.

Cons

One feature that I feel is missing from the tool is advanced analytics. It would be really helpful if there were more robust analytics capabilities to dive deeper into data and track performance more effectively. I think that could make a huge difference in understanding how campaigns are performing and optimizing them better.

“Contlo streamlines customer retention

Pros

Contlo's interface is really easy to use. The segmentation tools are powerful and whenever I have a question, their support team is quick to respond. It's really simple to create effective campaigns and customer journeys.

Cons

There are a few integrations missing like with Shiprocket and some other platforms which makes it tricky for us. We often find ourselves using additional tools to handle e-commerce order and transaction communications, which could be more streamlined if those integrations were available directly in the tool.

“Top marketing tool in our experience

Pros

The best part about this tool is definitely the support they provide. Plus it's super easy to use and has a lot of options and filters to help me target the right audience.

Cons

I don't really have anything I dislike about the tool but because there are so many options, it can sometimes take a little extra time to decide which features or settings will work best for our needs.

“Best marketing solution for e-commerce

Pros

It's perfect for e-commerce marketing. I can use WhatsApp, Email, SMS and Automations to send offers and discounts on products. It's also great for generating leads especially for businesses and corporate sectors. Revlon has been using It for marketing for the past two years and it's been amazing.

Cons

We haven't encountered any major issues while using It over the past two years. It has worked well for us and we've been able to use it effectively without running into any significant problems.

“Fantastic platform for retaining customers

Pros

With this tool, I can send product offers easily and the support team is awesome. I highly recommend it for CRM and communication channels.

Cons

So far there's nothing negative to report. We haven't run into any issues and everything seems to be functioning smoothly without any problems.

“Easy-to-use platform but limited features

Pros

The user-friendliness of the dashboard is really great. I can easily go through everything and it just feels smooth.

Cons

One area where It could improve is by adding more advanced segmentation and automation features.

“My fav tool for automation

Pros

First of all, I love that revenue is trackable. It actually works and provides all the necessary automation I need for the store whether it's via WhatsApp, email or SMS. The set-up process was very smooth and didn't take much time at all.

Cons

The WhatsApp and conversation user interface could definitely use some improvements. The media doesn't open in the most user-friendly way and it can sometimes be difficult to use.

“Excellent service from Contlo

Pros

I can manage my entire CRM team on one platform and easily track their activities. It's so convenient to have everything in one place.

Cons

Sometimes, the reports show incorrect results. While most of the features are great, these reports can be a little confusing. But I think this can be fixed and the rest of the platform works just fine.

“Smooth & easy onboarding experience

Pros

The team is incredibly helpful, the onboarding process was smooth and it was so easy to set everything up and start using it right away.

Cons

I haven't faced any issues yet since I just started using it.

“Simple platform for building newsletters

Pros

It makes it so easy to use templates, create newsletters smoothly and track campaign data. The whole process is simple and user-friendly which is a huge plus for me.

Cons

Setting up automations can be tricky especially since It doesn't offer a lot of customization options for things like images, page templates and views.

“Truly remarkable CRM solution

Pros

I absolutely love how everything I need is all in one place. It really simplifies things for me and it makes managing everything so much easier. Instead of jumping between different tools and platforms, I can access everything from a single dashboard which saves me so much time and effort.

Cons

One downside is that we can't access all the analytics we need. There are some missing pieces in the data that would help us track and improve our campaigns better.