Marketing and Advertising, 101-500 employees
More than a year
“Easy start with handy mobile app”
Pros
Getting started is incredibly intuitive, you can jump right in without any hassle. The layout is clean and welcoming, making it easy to find what you need and the mobile app is genuinely useful for managing things on the go
Cons
The system can be sluggish on rare occasions, maybe once every couple of months.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Retail, 11-50 employees
More than a year
“simple store integration”
Pros
The integration is incredibly smooth, it plugs directly into our online store without any complicated setup or technical headaches. It just works perfectly right from the start
Cons
Some of the wording is very technical and goes over my head.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Marketing and Advertising, 1-10 employees
More than a year
“All-in-one tool”
Pros
It's great having one single tool that covers all the bases we need across every channel.
Cons
I've run into a few glitches during specific times of day that stop me from setting up a basic message, which is strange.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
More than a year
“Perfect Spanish localization”
Pros
Everything is in Spanish�.. the actual software, the help team and even the invoices are local. It's perfect for us!
Cons
The new payment tiers seem to really favor customers and agencies that send a massive number of emails.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Marketing and Advertising, 11-50 employees
Less than a year
“supportive staff”
Pros
Their staff is always ready to help you get the most from the system. You're not just left on your own with it; the company is genuinely focused on making you successful.
Cons
In all the time I've been with them, I haven't faced any big problems. Any question I've had about the platform was answered right away.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Performing Arts, 1-10 employees
Less than 6 months
“Crucial email tracking”
Pros
For my job it's crucial to see how many people are opening my emails and even to know who opened them more than once.
Cons
I find it tricky to set up an email address for people to reply to and I have a hard time adding contacts to existing groups.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Higher Education, 500+ employees
More than a year
“easy audience sorting”
Pros
The way you can sort your audience by just uploading a simple spreadsheet is a huge plus.
Cons
The learning materials and template examples haven't been refreshed in a long time.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
8
Functionality
7
Electrical/ Electronic Manufacturing, 1-10 employees
Less than 6 months
“Outstanding customer care”
Pros
They provide outstanding customer care and are always there to help you figure out the different functions.
Cons
I've liked everything so far. I think I'll need a bit more time to form a stronger opinion.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Import and Export, 1-10 employees
Less than 6 months
“Simple with clear interface”
Pros
The system is simple to operate, has a clear interface and offers a bunch of different options that go beyond just sending email campaigns.
Cons
Up to this point, it has lived up to everything I hoped it would be.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 11-50 employees
Less than a year
“Great automation guidance”
Pros
Their ongoing guidance and the smart plans for setting up my company's automated messages have been fantastic.
Cons
Wish I could see more details and background about my subscribers.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“browser tool works, email data doesn't”
Pros
Using this platform has let our agency offer more types of services which really sets us apart from the competition and adds value for our clients.
Cons
Sending files with an email comes with a lot of unclear rules making it hard to put together strong campaigns quickly. I always need to get the tech team involved to make it work.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Computer Software, 500+ employees
More than a year
“Easy setup with reliable integrations”
Pros
It's simple to operate, easy to set up, connects with lots of other programs and the technical help is reliable.
Cons
I feel the analytics section could be better, sometimes the option to share a report with someone outside my team using a link just stops working.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Broadcast Media, 500+ employees
More than a year
“clear interface but frequent hangs and slow support”
Pros
The interface is really clear and you can pick it up and use it without any trouble
Cons
It freezes up pretty often and when it does, their team isn't quick to fix it.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7