emBlue Reviews

“Easy start with handy mobile app

Pros

Getting started is incredibly intuitive, you can jump right in without any hassle. The layout is clean and welcoming, making it easy to find what you need and the mobile app is genuinely useful for managing things on the go

Cons

The system can be sluggish on rare occasions, maybe once every couple of months.

“simple store integration

Pros

The integration is incredibly smooth, it plugs directly into our online store without any complicated setup or technical headaches. It just works perfectly right from the start

Cons

Some of the wording is very technical and goes over my head.

“All-in-one tool

Pros

It's great having one single tool that covers all the bases we need across every channel.

Cons

I've run into a few glitches during specific times of day that stop me from setting up a basic message, which is strange.

“Perfect Spanish localization

Pros

Everything is in Spanish�.. the actual software, the help team and even the invoices are local. It's perfect for us!

Cons

The new payment tiers seem to really favor customers and agencies that send a massive number of emails.

“supportive staff

Pros

Their staff is always ready to help you get the most from the system. You're not just left on your own with it; the company is genuinely focused on making you successful.

Cons

In all the time I've been with them, I haven't faced any big problems. Any question I've had about the platform was answered right away.

“Crucial email tracking

Pros

For my job it's crucial to see how many people are opening my emails and even to know who opened them more than once.

Cons

I find it tricky to set up an email address for people to reply to and I have a hard time adding contacts to existing groups.

“easy audience sorting

Pros

The way you can sort your audience by just uploading a simple spreadsheet is a huge plus.

Cons

The learning materials and template examples haven't been refreshed in a long time.

“Outstanding customer care

Pros

They provide outstanding customer care and are always there to help you figure out the different functions.

Cons

I've liked everything so far. I think I'll need a bit more time to form a stronger opinion.

“Simple with clear interface

Pros

The system is simple to operate, has a clear interface and offers a bunch of different options that go beyond just sending email campaigns.

Cons

Up to this point, it has lived up to everything I hoped it would be.

“Great automation guidance

Pros

Their ongoing guidance and the smart plans for setting up my company's automated messages have been fantastic.

Cons

Wish I could see more details and background about my subscribers.

“browser tool works, email data doesn't

Pros

Using this platform has let our agency offer more types of services which really sets us apart from the competition and adds value for our clients.

Cons

Sending files with an email comes with a lot of unclear rules making it hard to put together strong campaigns quickly. I always need to get the tech team involved to make it work.

“Easy setup with reliable integrations

Pros

It's simple to operate, easy to set up, connects with lots of other programs and the technical help is reliable.

Cons

I feel the analytics section could be better, sometimes the option to share a report with someone outside my team using a link just stops working.

“clear interface but frequent hangs and slow support

Pros

The interface is really clear and you can pick it up and use it without any trouble

Cons

It freezes up pretty often and when it does, their team isn't quick to fix it.