Total 16 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

31%

3

Stars

19%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O

Olajumoke

Writing and Editing, 11-50 employees

Less than 6 months

5.0
May 2025

Definitely a handy tool to have

Pros

It is really easy to use with a clear interface and their customer service is super responsive. That's why I like them so much.

Cons

Sometimes It slows down when I'm working on it which can be very frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

M

Mikaela

Consumer Goods, 11-50 employees

Less than 6 months

5.0
April 2025

Big fan of what kit does

Pros

I love using Kit to help me manage everything. It's really helpful and has a bunch of good tools that I actually use!

Cons

I haven't really had any issues using Kit. It runs pretty smoothly most of the time!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Andrea

Financial Services, 1-10 employees

Free Trial

5.0
April 2025

I Loveee it!

Pros

It has the best free plan I've seen in the email marketing world and their platform was very easy for me to figure out.

Cons

Honestly, there's nothing I don't like about Kit. It's definitely my favorite email marketing software so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J

Javier

Information Technology and Services, 1-10 employees

More than a year

5.0
April 2025

Meets all my emailing needs

Pros

I switched from MailChimp and managed to double my open rates from 20% to 40% with the same email list. I really like the automations, sequences and how I can segment and tag subscribers. I've connected Kit with WordPress, LearnWorlds (I used to use Patreon and Teachable), and tagging subscribers makes running targeted campaigns way easier.

Cons

It took me a while to really get how to manage sequences and how the visual integrations work. It's not obvious at first.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

9

C

Cassidy

Health, Wellness and Fitness, N/A employees

Less than 6 months

4.0
April 2025

Easy way to get your business online

Pros

I really like how the platform looks and the instructional videos were very helpful to me.

Cons

Even though there's a lot of instructions, I still get stuck sometimes when trying to set up landing pages and newsletters. But with some patience, I've been able to figure things out.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

10

Functionality

7

J

Jenn

Entertainment, 11-50 employees

Less than 6 months

3.0
April 2025

Not bad just kinda average

Pros

It's pretty simple to use and gets the job done. The FAQ content is good too. Nothing really stood out as amazing, so I wasn't impressed but I think it's great for beginners or people who don't have much marketing experience.

Cons

The interface feels kind of clunky to me. I think the layout and flow between different parts could be better. It's basic compared to other tools I've used. Nothing's really bad just not great.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

5

R

Rebecca

Design, N/A employees

Less than 6 months

4.0
February 2025

A bit high on cost

Pros

I find it really convenient to build emails with the drag-and-drop feature. Plus turning on automation saves me a lot of time on tasks.

Cons

That said, when I think about all the good stuff the system offers, I still feel like it's worth using.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

7

A

Allison

Marketing and Advertising, N/A employees

Less than a year

3.0
February 2025

Easier to handle than other tools

Pros

Back when I used it, it was better than MailChimp! It had more features and better deliverability. Setting it up was pretty easy too from what I remember.

Cons

I felt like the workflows were pretty limited, customer support wasn't great and the user interface could be better.

Rating Distribution

Ease of use

7

Value for money

3

Customer Support

3

Functionality

5

A

Anonymous

Information Technology and Services, 500+ employees

More than a year

4.0
February 2025

Love that you can customize it

Pros

It's one of the best newsletter tools I've used and it really helped me build an audience.

Cons

Managing everything on one dashboard was tough and sometimes the funnels had way too many steps which made it complicated.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

7

Z

Zachary

Marketing and Advertising, 51-100 employees

More than a year

4.0
February 2025

Creators will love this

Pros

It's easy to build emails! The platform feels made for creators like me to share content across multiple channels.

Cons

I didn't like their segmentation or popup features. Both felt pretty limiting for an email service provider.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

5

Functionality

5

S

Shannon

Professional Training & Coaching, 101-500 employees

Less than 6 months

5.0
February 2025

User-friendly product

Pros

I really enjoyed the friendly and informative emails they send out with helpful blog posts and tips about email marketing and creating courses.

Cons

For new startups trying to get going, I think it's kind of expensive.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Jacqueline

Design, N/A employees

Free Trial

5.0
January 2025

Works best if your business

Pros

This platform is awesome for growing your audience no matter where you're starting. It's very easy to use and the analytics are decent. There are lots of opt-in forms and landing pages to choose from, plus you can run paid subscriptions.

Cons

The email editor is really basic and could be hard for someone who's not a designer. It doesn't have many options to make a stunning email newsletter. Also there's no mobile app, so you can't work on the go.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

7

Functionality

5

K

Kimberly

Alternative Medicine, N/A employees

More than a year

5.0
January 2025

Really easy to get started with

Pros

It is so flexible and easy to use even for someone like me who's not great with technology.

Cons

Honestly there's nothing about Kit that I don't like!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rachel

Marketing and Advertising, 11-50 employees

More than a year

4.0
November 2024

Upgrades could be cheaper

Pros

ConvertKit is easy to use and packed with features. I especially like the segmentation and automation options.

Cons

It costs more than some other email marketing tools. Some features only come with the higher-priced plans.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 1-10 employees

Less than 6 months

3.0
November 2024

My personal experience with kit

Pros

It's simple and really easy to get started with. The whole thing feels easy, so even if you're brand new like me, you won't feel lost or overwhelmed.

Cons

The images weren't organized very well and sometimes the email messaging got confusing.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

5

Functionality

3

E

Emily

Health, Wellness and Fitness, N/A employees

Less than a year

5.0
November 2024

Kit's my favorite thing right now

Pros

I don't have any computer skills but I still feel like I can create beautiful emails for my business with just a few clicks. It's really simple.

Cons

I can't think of a single flaw. Nothing at all bugs me about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10