Leadoo Reviews

Pros

This tool is strong and packs in a bunch of helpful extras beyond the basic live chat function.

Cons

Getting it set up just right is a massive project. You have to put in a ton of effort to customize it, connect it to your other programs and build out all the automated processes.

Pros

You can use this for so many different things and you're free to build as many bots as you want. It's simple to pick up and we're pumped to watch it keep helping our company's plans.

Cons

I haven't run into any downsides, to be honest. Right now, I'm nothing but impressed. It's simple to use but gives you really powerful information about how visitors interact with your bots and where you lose them so you can make smart adjustments.

Pros

You know what's surprised me the most? The actual team supporting this thing ! Our tiny marketing group needed a service that would handle the bulk of the setup work. Leadoo didn't just meet our hopes, they blew right past them and keep doing it. They feel like part of our own staff.

Cons

We've been using Leadoo for half a year now and have zero gripes. Any question we throw at them, whether it's big-picture strategy or a small technical glitch, gets sorted out in a few days and often in just hours.

Pros

It cuts down on so much time for us while also making things better for the people visiting our site. We've already captured new business contacts and made sales directly because of it.

Cons

There aren't any true negatives, honestly. The only tiny thing is that sometimes we get contacts from people who aren't real leads and are just trying to game the system.

Pros

Creating chats that feel like you're talking to a real person is super simple on their system.

Cons

I'd love it if their team would offer more unsolicited advice on how we can improve the conversations on our site to boost our performance even higher.

Pros

The tool is no-fuss for us and for our customers.

Cons

Honestly, the only thing holding us back is our own team's lack of initiative. We just haven't made the time to use the platform to its full potential.

Pros

Leadoo isn't just your average chat program. They offer a whole suite of tools for finding new customers that we can use. Getting started was painless and they always get back to us with answers fast.

Cons

I really hope they expand the data and reporting features for the live chat tool. I'd like to see a wider range of information available.

Pros

I love how flexible the software is. It lets you present information to site visitors in a very specific and controlled way, exactly how you picture it.

Cons

The internal screen that shows the stats for a single product isn't as practical or user-friendly as it could be.

Pros

Our stats prove that Leadoo pulls in more customer prospects than our old human-operated chat did. That directly translates to more revenue for the business. On top of that, their support team is both kind and really knows their stuff.

Cons

As the head of sales, I was hoping they would contribute more thoughts and creative concepts to our talks on how we can pull in an even greater number of qualified prospects.

Pros

The way Leadoo builds bots directly into a webpage is brilliant. As someone who designs websites, I hate how most chat windows pop up and ruin the experience. They feel out of place and distract from what the user is trying to read. Leadoo's built-in bots have solved this completely. We now create pages for our customers where the bots feel like a natural part of the layout. This makes everything feel smoother for the user and way more effective at grabbing leads. It's probably my number one favorite tool for marketing.

Cons

The help you get from their team is so good that it compensates but I do think their how-to guides and reference materials could be more in-depth.