Total 7 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

29%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jennifer

Education Management, 1-10 employees

Less than 6 months

5.0
August 2023

Support team is the best

Pros

Mailmonitor responded quickly and I had the opportunity to speak with top level experts. They were committed to tailoring their service to meet my needs even though my organization is a small nonprofit.

Cons

I did not run into any issues with our experience using it. As a small organization we could not take full advantage of the more advanced features but they were open to adjusting their services to fit our needs and provided several options.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ryder

Higher Education, 500+ employees

Free Trial

5.0
October 2022

Get the job done

Pros

Overall the experience with the services has been fantastic and we have seen significant benefits since implementing them.

Cons

We have not had any problems or challenges so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kat

Media Production, 1-10 employees

Less than 6 months

5.0
October 2022

My favourite tool

Pros

The personal touch the company provides is clear from the first demo. If you are unsure why your email is getting stuck, they are there to help. While email analysis is not my area of expertise still being more of a creative type it has made it simple to use data to connect with more clients.

Cons

I have not found anything I dislike. At first I was a bit confused about email deliverability but now I fully understand it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sierra

Computer Software, 1-10 employees

Less than a year

5.0
October 2022

It is a must have!

Pros

Being able to track exactly where my emails go and how customers interact with them is highly valuable for the success of my email marketing.

Cons

So far I have no complaints. It has done everything I needed!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Todd

Public Relations and Communications, 1-10 employees

Less than 6 months

4.0
February 2022

Email deliverability has gotten better

Pros

I was impressed by how quickly email clients and platforms responded to my emails sent nationwide. I could easily track which emails were delivered and which were not. When there were issues, MailMonitor helped me resolve them quickly.

Cons

Well I wish the monthly monitoring cost was lower so my business could afford to keep it going year round.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

M

Milena

Marketing and Advertising, 1-10 employees

Less than a year

5.0
January 2021

Works fine for us!

Pros

After struggling with our email marketing campaigns effectiveness, we finally found this tool. Many similar products seemed overpriced for the size of our agency but it offered software that truly improved our email campaign deliverability at a very reasonable price.

Cons

No downsides so far as there's no integration required just a simple setup. It is a cloud based SaaS that can be put into action right away.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0
January 2021

Good but support could be better

Pros

I like the reputation and quality of the seed list. It gives us a clear view of email domains that need attention and improvement.

Cons

We had an issue with deliverability that needed assistance from their managed services team but we never heard back. This happened during the holidays so it might have been a busy time for them.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

5

Functionality

10