Restaurants, 11-50 employees
Less than a year
“Great value for the price”
Pros
Smaily is awesome because it is basically free to use which is a huge benefit. We rely on it for our weekly company newsletters and their customer service is pretty fast and helpful.
Cons
The lack of AI content creation is a downside. These days AI adds so much value to apps, so as per me it is a big miss if it's not included.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Public Relations and Communications, 101-500 employees
Less than a year
“Perfect for everyday use”
Pros
It offers great value for money especially for those who need quick and simple email automations. It is really easy to use and customer support is excellent too as they are available live and always quick to solve any issues. Integration was pretty simple and for our basic needs, the clarity and simplicity of Smaily is just perfect. Overall everything is quick to learn which helps us get things done fast.
Cons
Since our needs are not complicated, we did not find anything missing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Free Trial
“Highly recommend for everyday use!”
Pros
The software is pretty simple to use and the learning curve is minimal. Plus, I love the customer support as they are really helpful!
Cons
Well I think there could definitely be more integrations with various automations like Bit Integration and others.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Information Technology and Services, 51-100 employees
More than a year
“Beginner friendly tool”
Pros
It is pretty easy to use and the fact that it has a free plan is a huge bonus.
Cons
I find contact management and filters quite difficult to work with.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Architecture & Planning, 1-10 employees
Less than a year
“Impressive but a little complex”
Pros
I love how my newsletters look, and the detailed statistics for each email and newsletter sent are just fantastic.
Cons
Organizing email lists into categories using Excel is really tough. I just wish this process was simpler.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
8
Retail, 11-50 employees
Less than a year
“Offers quick assistance”
Pros
The customer service and account managers are always quick to reply and provide us solutions instantly.
Cons
It would be awesome to have more detailed insights on subscribers and unsubscribers like a graph to track trends daily, weekly and yearly. This feels like a must have feature in any email marketing tool. I also feel like a summary of account health and data across different timeframes would also be super useful.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Health, Wellness and Fitness, 101-500 employees
More than a year
“Truly an amazing software!”
Pros
This platform is really easy to use and it offers great value for the price. The customer support is quick and always helpful.
Cons
I'd really appreciate if it could offer a more user friendly segmentation system.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Oil & Energy, 51-100 employees
Less than a year
“A short experience but it was good”
Pros
While I have not explored all the features, creating and sending newsletters is really simple and enjoyable. I am sure the other features are just as easy to use.
Cons
It took a bit of time getting used to list creation especially compared to the old system I was familiar with but support team has been great in helping me along the way.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Retail, 500+ employees
Less than a year
“An advanced Email Tool”
Pros
Smaily is simple to use and customize. The built in template tool is a huge time saver and everything is pretty well organized. After using it for over a year I have not had any major issues with the platform or sending emails.
Cons
I feel like the data provided with campaigns could be more detailed. The contact parameter view could use some improvement too as if right now you can only see a few parameters in the "master view" and you cannot choose which ones appear. This makes debugging a bit harder but it's not a huge issue.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Wholesale, 51-100 employees
More than a year
“A Few Updates Would Make It Even Better”
Pros
The platform is simple to navigate and really easy to pick up quickly.
Cons
Well the integration with Prestashop is okay but I am hoping for better collaboration between the two in the future.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Sports, 51-100 employees
Less than a year
“Feature rich tool”
Pros
What I love about this platform is the wide range of features and the customer support. They always reply quickly and help with any questions, no issue is too big for our customer manager to resolve.
Cons
Right now I cannot think of anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Furniture, 11-50 employees
More than a year
“Simple and practical to use”
Pros
It is very easy to use and I have had no problems at all.
Cons
Everything is going fine for us. The collaboration is smooth.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“Enjoyed working with it!”
Pros
Creating email templates is very easy, I find the tool very user friendly and really simple to use.
Cons
I dont have anything negative to say since I have had no bad experiences using it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10