Smaily Reviews

“Great value for the price

Pros

Smaily is awesome because it is basically free to use which is a huge benefit. We rely on it for our weekly company newsletters and their customer service is pretty fast and helpful.

Cons

The lack of AI content creation is a downside. These days AI adds so much value to apps, so as per me it is a big miss if it's not included.

“Perfect for everyday use

Pros

It offers great value for money especially for those who need quick and simple email automations. It is really easy to use and customer support is excellent too as they are available live and always quick to solve any issues. Integration was pretty simple and for our basic needs, the clarity and simplicity of Smaily is just perfect. Overall everything is quick to learn which helps us get things done fast.

Cons

Since our needs are not complicated, we did not find anything missing.

“Highly recommend for everyday use!

Pros

The software is pretty simple to use and the learning curve is minimal. Plus, I love the customer support as they are really helpful!

Cons

Well I think there could definitely be more integrations with various automations like Bit Integration and others.

“Beginner friendly tool

Pros

It is pretty easy to use and the fact that it has a free plan is a huge bonus.

Cons

I find contact management and filters quite difficult to work with.

“Impressive but a little complex

Pros

I love how my newsletters look, and the detailed statistics for each email and newsletter sent are just fantastic.

Cons

Organizing email lists into categories using Excel is really tough. I just wish this process was simpler.

“Offers quick assistance

Pros

The customer service and account managers are always quick to reply and provide us solutions instantly.

Cons

It would be awesome to have more detailed insights on subscribers and unsubscribers like a graph to track trends daily, weekly and yearly. This feels like a must have feature in any email marketing tool. I also feel like a summary of account health and data across different timeframes would also be super useful.

“Truly an amazing software!

Pros

This platform is really easy to use and it offers great value for the price. The customer support is quick and always helpful.

Cons

I'd really appreciate if it could offer a more user friendly segmentation system.

“A short experience but it was good

Pros

While I have not explored all the features, creating and sending newsletters is really simple and enjoyable. I am sure the other features are just as easy to use.

Cons

It took a bit of time getting used to list creation especially compared to the old system I was familiar with but support team has been great in helping me along the way.

“An advanced Email Tool

Pros

Smaily is simple to use and customize. The built in template tool is a huge time saver and everything is pretty well organized. After using it for over a year I have not had any major issues with the platform or sending emails.

Cons

I feel like the data provided with campaigns could be more detailed. The contact parameter view could use some improvement too as if right now you can only see a few parameters in the "master view" and you cannot choose which ones appear. This makes debugging a bit harder but it's not a huge issue.

“A Few Updates Would Make It Even Better

Pros

The platform is simple to navigate and really easy to pick up quickly.

Cons

Well the integration with Prestashop is okay but I am hoping for better collaboration between the two in the future.

“Feature rich tool

Pros

What I love about this platform is the wide range of features and the customer support. They always reply quickly and help with any questions, no issue is too big for our customer manager to resolve.

Cons

Right now I cannot think of anything to complain about.

“Simple and practical to use

Pros

It is very easy to use and I have had no problems at all.

Cons

Everything is going fine for us. The collaboration is smooth.

“Enjoyed working with it!

Pros

Creating email templates is very easy, I find the tool very user friendly and really simple to use.

Cons

I dont have anything negative to say since I have had no bad experiences using it.