Total 6 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

33%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

E

Elaine

Telecommunications, 500+ employees

Less than 6 months

5.0
November 2021

Simple interface!

Pros

The onboarding was quick and the interface is simple to navigate. The backend is well organized and the front end recording process is very easy for users.

Cons

It has a ton of features so I was a little unsure where to begin. Thankfully their team made sure my onboarding was simple and easy to follow. It was a great experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anita

Telecommunications, 500+ employees

Less than 6 months

4.0
October 2021

easy, professional video creation

Pros

I'm really impressed with how easy it is to create and manage videos on this platform. Integrating it into our business was a smooth process and the videos we produce look so professional they could easily pass for studio quality.

Cons

We have a lot of ideas for how to improve the current features and we're excited to see those updates roll out soon.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

F

Felix

Health, Wellness and Fitness, 500+ employees

Less than a year

4.0
October 2021

Easy to use

Pros

Implementing this software was simple. The interface made it simple to review, filter and export our video reviews.

Cons

The main area for improvement is the video editing. If you're looking for production-level polish, you'd still need to export the files and edit them in another program.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lori

Retail, 1-10 employees

Less than 6 months

5.0
September 2020

Simple setup, met all expectations

Pros

Setting it up and getting it live on our website was super simple. The platform is really intuitive and easy to navigate when I need to find specific videos. I also love the automation as it works well without disrupting our other email systems.

Cons

We honestly have nothing bad to say about the software, it completely exceeded our expectations!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Craig

Education Management, 1-10 employees

Less than a year

5.0
August 2020

turnkey solution for authentic video marketing

Pros

StoryTap is a complete turnkey solution that let us easily add video reviews, testimonials and Q&As to our marketing. The best part is the authenticity, we get real people sharing their genuine experiences, not overly polished ads. That kind of honest result is priceless.

Cons

Customizing the video player to match our website's look was a bit tricky at first. Luckily the StoryTap team connected us with their tech support who walked us through the setup and embedding process without any problems.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
August 2020

great for video reviews

Pros

It's an easy to use platform for gathering authentic video reviews. The customer service team made the entire process, from onboarding to collecting videos, completely smooth.

Cons

I haven't run into a single issue while using the StoryTap platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10