TapClicks

TapClicks Reviews

Total 26 reviews

3.6

All reviews are from verified customers

Rating Distribution

5

Stars

19%

4

Stars

50%

3

Stars

15%

2

Stars

4%

1

Stars

12%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

RD
Rosen D.

Marketing and Advertising, 11-50 employees

3.0

“All data in one hub!”

Pros

Having all the different data sources brought together in a single place is a big advantage.

Cons

A few important dimensions are still missing, while some others that don't add much value are included. It would be a lot better if each administrator could choose which dimensions stay active and turn off the rest. There's also an ongoing issue with the GEO maps, they keep zooming out even when a specific country is selected or they jump to a completely unrelated location. We also ran into serious problems with the Smart Connectors although with support from the technical team and our success manager, those were eventually resolved after about a month and a half.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

6

JV
jean-baptiste v.

Leisure, Travel & Tourism, 51-100 employees

4.0

“All-in-one reporting wins”

Pros

all the data in one place makes it really convenient to build strong reports.

Cons

Getting the first report set up isn't always simple but the team is helpful and you can get through it with their support.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

5

Functionality

9

BW
Bailey W.

Marketing and Advertising, 51-100 employees

4.0

“Clean reports and strong integrations”

Pros

Bringing data in from multiple sources and platforms has been really valuable. The reports also look polished and visually appealing.

Cons

Setting up and building smart connectors on our own is very difficult. There are also some limits around the data we want to pull in.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

9

TB
Tim B.

Marketing and Advertising, 51-100 employees

4.0

“Powerful marketing insights”

Pros

It has been a really strong option for getting deeper visibility into marketing performance. The setup process was fairly simple and the interface is well designed which makes it simple to locate the exact information or datasets you need.

Cons

There honestly isn't much to complain about with this software. If I had to mention one thing, it would be that for a platform like this, I expected a broader feature set and more integration options with additional platforms.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

6

A
Anonymous

Marketing and Advertising, 101-500 employees

4.0

“clean dashboards that deliver!!”

Pros

Building dashboards is pretty simple and the end result stays simple and easy to follow. That's probably the biggest plus for me.

Cons

At times it feels a bit sluggish and there are moments when loading takes much longer than it should.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

8

TB
Tiffany B.

Broadcast Media, 101-500 employees

4.0

“All campaign data together”

Pros

Having all of my campaign performance centralized in one place has been really useful.

Cons

I'd still like to see simpler integrations for certain platforms especially LinkedIn.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

6