BetterUnite Reviews

“love the comprehensive tools for managing fundraising events

Pros

I love that BetterUnite is a comprehensive fundraising platform with tools for everything, from managing silent auctions and tracking bids to recognizing donors and handling event registration. It's impressive how many advanced features are available for free to nonprofits. The onboarding process was excellent and the support was outstanding, ensuring our first hybrid fundraising event was a success. Even as a small nonprofit with limited fundraising experience, we found it easy to manage automated communications and generate tax-deductible receipts for auction winners.

Cons

The platform is well-designed and can handle both simple and complex fundraising setups. Initially, it took some time to understand the payout process for the funds raised but the support team quickly guided me through the process and clarified everything.

“perfect donor management software for beginners

Pros

It was free and very simple to use. Once I emailed customer support, they were very responsive and detailed, and they have a helpful library of FAQs.

Cons

There's no live customer support, which means submitting a ticket can delay responses for urgent matters.

“The go-to platform for charities and fundraising

Pros

BetterUnite is my go-to solution for all aspects of charity and fundraising events. I find its interface easy to use and it connects seamlessly to most major payment systems. It's a well-regarded platform in the fundraising community and I appreciate how comprehensive it is.

Cons

I think a commercial model allowing clients to use their own merchant processing solutions, like Authorize.net, would be a great addition.

“It's the BEST!

Pros

Customer service is fantastic and the staff is friendly, patient and provides extra support for all our questions.

Cons

There are no complaints about the platform. I have used a different one before, so maybe that is why it takes some time to get it.

“we went hybrid thanks to BetterUnite's flexibility

Pros

During the pandemic, we needed to pivot our usual fundraising event to a virtual format and BetterUnite was the perfect solution. It allowed us to hold an auction, conduct a paddle raise, and manage sponsorships without needing in-person interactions. It was so successful that we transitioned all our annual events to hybrid formats, making the donation and bidding process easier for everyone.

Cons

Not much can be disliked about BetterUnite! The Live Online Auction can be tricky in hybrid setups, where people bid online and in person, though that might just be a user error on my part. Choosing to display live auction items on BetterUnite and accept proxy bids has worked well, but we haven't opened online bidding for the live auction.

“overall an excellent platform!

Pros

The ease of use and customer service provide excellent value to our work.

Cons

Nothing comes to my mind that can be mentioned here.

“super grateful for the support!

Pros

BetterUnite is quite user-friendly. The admin side is accessible, and updating information is very simple. I had no difficulty registering, checking in, or participating with our guests.

Cons

A minor issue is that the fair market value or tax language for offline purchases isn't customizable. While there's a feature for selecting payment types like DAFs, which are non-tax-deductible, the confirmation emails included tax language that shouldn't have been there, leaving me unsure how to remove it.

“Loved the customer service

Pros

I owe my ability to use this product to the customer support rep I worked with. As a volunteer, I needed something quick and easy and she was always willing to help me, even when I had frequent questions.

Cons

I had some difficulty in figuring out how much money was being raised during the auction.

“wonderful customer service and easy software navigation

Pros

Customer service is wonderful, and navigating the software is easy. I really like this software.

Cons

More time spent using the platform would be ideal, as it feels like relearning happens every time I return. This is more my responsibility than BetterUnite's.

“Great for our events

Pros

Most features are user-friendly and web-based, allowing us to use mobile devices at events and fully access all features. Support is exceptional.

Cons

I've noticed that there are many ways to accomplish tasks, but managing an event involves navigating at least five different buttons and links. More consistency in this area would help me and other casual users, like our volunteers, become more proficient.

“outstanding support: prompt, professional, and always friendly

Pros

This is my first experience working with BetterUnite, and I truly can't imagine what I would do without the customer support rep's help. She is always available to help! Her responses are incredibly prompt and she maintains a professional, calm demeanor while always bringing a smile. Whenever I've had a request, she has met it and answered all my questions thoroughly. At no point has she made me feel like any question was silly, instead she responds to my inquiries with a positive attitude, no matter how many times I ask the same thing.

Cons

Currently, no specific improvements come to my mind.

“Excellent for non tech people

Pros

The user interface for this platform is the best I've tried. It requires less technical expertise, allowing more people to get involved and reducing everyone's workload. There are no regular fees, they only take a percentage when you collect funds. The fundraiser templates look professional and are easy to create and customize to match our branding.

Cons

Mentioning any cons feels difficult, especially since BetterUnite outperforms its competitors. Like many platforms, it tries to be a one-size-fits-all solution, so some features could be tailored more to our specific needs.

“What a wonderful experience to work with betterunite

Pros

I appreciate the site's ease of use and the responsive customer service.

Cons

I faced some challenges while customizing the site's design.

“The best customer support I ever had!

Pros

Using the silent auction feature was so easy for me. Also, adding items was easy and simple.

Cons

Everything about this company is impressive! The user-friendly and simple interface, along with excellent guidance for next steps, makes it easy for me to navigate. The customer support is fantastic, too!

“fantastic customer service at BetterUnite

Pros

What I appreciate most about BetterUnite is their exceptional customer service! My account representative is consistently available to assist me with any issues I encounter. If she's not available at the moment, she quickly connects me with another representative who can help right away.

Cons

I find that reports pose some challenges, but improvements are on the way. It's easy to appreciate BetterUnite's commitment to continuous improvement and their openness to client feedback.

“outstanding fundraising tool with an amazing support team!

Pros

I love having a dedicated representative to help with our event needs. It's wonderful to have consistent support as we grow our organization to better serve our families.

Cons

A function allowing us to incorporate our branding in all customizable areas would be a wonderful addition to an already great product!

“Happy to use betterunite

Pros

We truly enjoy working with BetterUnite. The entire team has been amazing and the annual subscription rate is affordable for our nonprofit.

Cons

Having robust reporting with filters to segment by event or fund would greatly enhance usability for me. This is recognized as a work in progress.

“BetterUnite makes our onboarding smooth

Pros

The ease of use is fantastic. Our volunteers can jump in with minimal training. The platform's depth is impressive, Betterunite understands nonprofits and has expanded its tools to help us advance. Customer service is excellent, definitely deserving of 10,000 stars!

Cons

I really do not have anything negative to say.

“we used this software for a crowdfunding campaign and fundraising event.

Pros

I love that it's free (perfect for our small nonprofit), has many features, and is easy to use. The software has had a few minor hiccups, but the IT team has been quick to respond and resolve issues.

Cons

One misleading aspect is the automatic addition of a donation at checkout, rather than allowing donors the option to choose. Unchecking it if they don't want to contribute can be overlooked.

“incredible experience. LOVE it!

Pros

I appreciate its usability and appearance. The fact that it's free is amazing and setting up my campaign was easy and visually appealing with minimal effort. Now I receive updates as I raise money, which is exciting.

Cons

So far, everything has gone smoothly. It was impressive to be up and running in under 20 minutes, even while searching for images. Customer support hasn't been needed yet but the email from the BetterUnite team offering assistance right after I signed up is appreciated.