Total 103 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

70%

4

Stars

28%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SS
Sarah S.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

4.0

pretty easy and user friendly

Pros

The program is pretty easy to use and find our way around. Overall it is user friendly and you can understand how it works without needing special lessons.

Cons

I have not come across anything I dislike so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

CM
Chandra M.

Health, Wellness and Fitness, 11-50 employees

Less than 6 months

5.0

All your tools in one place!

Pros

All your tools are in one place such as board member info, donor records, event planning, ticket sales, auctions, thank-you notes and communications. It is something that make this tool the best!

Cons

There could be a bit more freedom when designing pages. For instance, there is no clear way to show both ticket choices and different sponsorship tiers on one page. I feel like it would also be great to get a discount or refund based on how many donors choose to cover the processing fees themselves.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

ST
Shareah T.

Education Management, 11-50 employees

Less than a year

5.0

moving between features is simple

Pros

Moving between the various features and getting any type of campaign ready is very simple.

Cons

To be honest there are no downsides. Every part of it is super amazing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

LG
Laura G.

Non-Profit Organization Management, 1-10 employees

More than a year

4.0

Great free version for non-profits

Pros

It is great that there is a free version available for smaller non-profits. Plus I like that adding new donations and notes is also very quick and easy.

Cons

Getting reports out is tricky unless you have the paid plan which I have not tried yet.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

SS
Susan S.

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

Simple to connect with supporters

Pros

The software is simple to use and makes connecting with the people who support us easy.

Cons

Nothing major but I feel like the tools for exporting and organizing data could be made simpler to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

KK
Katherine K.

Education Management, 11-50 employees

More than a year

5.0

The best and top choice!

Pros

With its low costs and how easy it is for the whole fundraising team to use, Givebutter is definitely the best and my top choice!

Cons

Honestly the only thing we don't like is the company's name.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JG
Jillian G.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

easy to manage

Pros

It is easy to manage on our side and also simple and welcoming for our guests!

Cons

From the admin area, when I click on an event, I'd prefer to see the transactions just for that event, instead of going to the public event page or having to look at all transactions and filter them.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

DW
David W.

Performing Arts, 1-10 employees

Less than 6 months

5.0

Putting together campaigns is simple

Pros

Givebutter is outstanding, putting together campaigns is simple and sharing them is easy too. Plus you can change the images and the progress thermometer lets donors watch the campaign grow.

Cons

It would be great to be able to add custom images or text to each person's personal fundraising page that is part of the main campaign.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

KL
Kate L.

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0

Easy for everyone to use

Pros

It is easy for everyone to use both for the people making donations and for the team creating the fundraising page.

Cons

A few adjustments on the backend had to be made by the GB support team but the best part is that the team did it quickly. Overall they were easy to reach and helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

MW
MH W.

Individual & Family Services, 11-50 employees

Less than a year

5.0

The best part is simplicity

Pros

The best part is how simple it is to use. I can easily share information with the Board during our monthly meetings using the reports the site creates.

Cons

Entering data for churches is awkward. I have to split the church's name into First and Last name fields. I also wish I could add both a husband's and wife's first names for a couple.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

ZR
Zachary R.

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0

Connects smoothly with bloomerang

Pros

My favorite feature is how smoothly it connects and works with Bloomerang.

Cons

I want to see every transaction that makes up a payout. For example if a campaign has $100 ready to withdraw, I want a list showing which donations add up to that total.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

MR
Martin R.

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0

Extremely easy to find our way

Pros

It is extremely easy to find our way around and use and the layout makes perfect sense and is very well organized.

Cons

Working with tags can be a little confusing at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

NM
Nicole M.

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0

simple to show live event feed

Pros

The platform is fairly easy to use and I love being able to show the live event feed. Also it manage auctions and add everything directly to our website which is awesome too.

Cons

I noticed that the live feed does not have many options to change how it looks and the formatting is a bit limited too.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

EU
Elle U.

Non-Profit Organization Management, 11-50 employees

Less than 6 months

5.0

An amazing all-in-one platform

Pros

Givebutter has been an amazing platform for our fundraising. Switching over was easy too and the interface is super user-friendly. Their tutorial guides helped us get started quickly and customer service has always been quick to reply and helpful whenever we had questions. Overall it is a perfect all in one fundraising tool and our experience has been completely smooth.

Cons

We waited too long to start using it. I mean we wasted extra time and effort on less user-friendly platforms which meant slower donor response and more manual tasks. Our move to this tool would have been much easier if we had switched earlier, avoiding holdups in getting our campaigns running smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AB
Anne B.

Performing Arts, 1-10 employees

Less than 6 months

5.0

easy to use with detailed profiles

Pros

I love how easy it is to use and how detailed each donor's profile page is. In the past our group always had trouble keeping donor information organized but now with one central place and a clear, simple layout, it is easy to keep everything current.

Cons

Well I was really looking forward to using the reports tool but it is part of the paid Pro plan. This was not clear when I signed up and it's been frustrating because I still have to use my old spreadsheets instead of having everything in one place.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

ES
Essence S.

Design, 11-50 employees

Less than a year

4.0

Everything about this is the best

Pros

Everything about this tool is the best. Plus the platform is easy for anyone to use.

Cons

The thing I like least is that it took some time to learn my way around the new system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

KB
Kory B.

Civic & Social Organization, 1-10 employees

Less than 6 months

5.0

Clear and easy !

Pros

They are clear about what the platform can do and it is easy to use. I find their tools, templates and live chat help very useful.

Cons

I wish there were more design choices available in the free version's email service.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

LR
London R.

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0

Helps fundraise in many ways

Pros

I like how it helps non-profits fundraise in many different ways. Plus having the choice to pass the fees to donors or cover them ourselves is really helpful. Creating events and campaigns is also very simple.

Cons

Well I'll like more control over a few things. For example being able to customize campaign pages more such as making our logo larger, moving items around and using our brand's exact colors and fonts. Also using larger photos for the auction and other sections.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

DR
Davona R.

Health, Wellness and Fitness, 101-500 employees

More than a year

4.0

easy to set up and run

Pros

It is easy to set up and run a fundraising campaign on this site. Overall this makes it simple for my health center to raise money for our events.

Cons

Having to pay extra for the more useful features feels a bit restrictive especially with our limited budget.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

HJ
Hannah J.

Mental Health Care, 1-10 employees

Less than 6 months

5.0

Ideal one stop shop concept

Pros

Its simple for both our team and the people donating and I also love the one stop shop concept. We can choose anything from a basic form to a full-scale event. The tools for engaging supporters are also excellent.

Cons

There are a few restrictions with sending automatic receipts to donors and with in-person payment options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8