“powerful campaign tracking”

Pros

Right away, it felt easy to work in which made getting started pretty quick. I spend a lot of my time with the reporting tools and they've been especially useful. I also really value being able to organize everything by campaign or event so I can track donations and registrations, stay in touch with supporters and generate real time reports. Overall, it does a very good job of simplifying communication with volunteers, donors, constituents and supporters.

Cons

Somethings that could be better are the workflow and the reporting side of the system. Reports have certain limitations which can make users feel a bit restricted sometimes. I'm still learning the workflows and with reports, I'd just like to have more room to be creative.

“all in one nonprofit toolkit”

Pros

Having everything in one place has been a big plus. The system can automatically generate letters, emails, campaigns and a wide range of reports, including custom reports I can build myself. It also handles event management and registrations in an organized format which has been really helpful.

Cons

Setting up a new event or campaign can be a little confusing at times. I'd benefit from more training in those areas, along with more hands on practice.

“User friendly system”

Pros

Working with this tool has been a really positive experience. The system is very user friendly and the donor management workflow feels smooth which makes it much easier to stay on top of tasks and get things done. Recording donations is much simpler than it was with our previous software and that has saved us a lot of time while allowing our small staff to focus on other responsibilities. Data entry is also quick, with hardly any lag or frustrating wait time and I rarely run into the dreaded spinning wheel. Updating information like an address is basically a quick cut and paste job and entering donations follows a clear and simple process. It's also really helpful to be able to pull up a member's full donation history with a single click and run all kinds of reports depending on what information I need. Exporting those reports to Excel is just as convenient.

Cons

I don't have any complaints.

“CRM with wide range of uses”

Pros

Using this has been very easy and I really appreciate how many different purposes it covers in one system. It works well for fundraising, membership management and newsletters which makes it a very adaptable CRM.

Cons

One limitation is that I'm not able to set up separate areas of use where notes stay private within that particular section.

“keeps all our contacts and donors in one place”

Pros

From the start, Neon CRM has been incredibly user friendly for us. It keeps all of our contacts and donors in one place and tracks exactly how much each person has given. It also covers our newsletters, campaigns and emails so it really includes everything we need. The initial setup was very quick and the support team has been fantastic anytime we've had questions. Creating newsletters and adding donors and donation records has also been especially helpful.

Cons

At this point, I haven't come across anything I dislike about it.

“highly customizable platform”

Pros

It really feels designed by people who understand how nonprofits work. Having donor records event registrations, email campaigns and reports all in one place has been a huge plus and the layout is simple to navigate. The automation features have saved our team a lot of time especially for donor thank you emails and recurring donations. I also appreciate how much you can customize, from fields and reports to workflows so it fits the way our organization runs. On top of that their customer support has been excellent. They're fast to reply and genuinely helpful every time.

Cons

Getting started does take some adjustment especially if you're moving over from a more basic system or spreadsheets. At first, the number of customization options can feel a bit overwhelming until you learn your way around. I also wish some of the reports were easier to figure out right out of the box since I've had to spend time testing filters and settings to get exactly what I need. Still, the support team and knowledge base are very helpful and once everything clicks, it becomes a really powerful platform.

“Feels like it was built for non profits”

Pros

This software has really helped simplify the way we handle donor management and fundraising which gives our team more time to concentrate on our mission and the community we serve. It runs efficiently and feels like it was genuinely built for nonprofits. The biggest plus has been the customer support and Neon Academy. The team is responsive and that has helped us build more knowledge and confidence using the platform.

Cons

A few of the more advanced features do come with a bit of a learning curve but the strong support and training resources especially Neon Academy, make it possible to get comfortable pretty quickly. Neon Support has been consistently reliable when we need help.

“helpful support team”

Pros

With a very small team, just one full time staff member and two part time people, this platform has been really manageable for us. The part time staff are the ones working in Neon and it has made handling events, donations and memberships super easy. We also pay extra for tech support and that has absolutely been worth the cost. I'd strongly recommend adding that option even if you only keep it for the first year.

Cons

On the downside, as a small association, I just don't have the time to put every feature in place that I'd like to use. The reporting side also has so many bells and whistles that it can be hard to make sense of especially when the if/then logic comes into play. It would be really nice to have a simple "Top Ten Reports" feature where you could just choose one and download it right away.

“covers everything I need”

Pros

Right away, it felt like a complete package for our nonprofit. It covers everything I need from a nonprofit CRM and the pricing is especially appealing for smaller organizations. Getting started was simple and I was able to jump in, create forms, connect it with other platforms and run reports without much hassle. The implementation process also went really well from start to finish. On top of that the customer support has been amazing. Whenever I send in a ticket with a question someone usually resolves it within just a few hours. I use Neon One every single day at work and honestly, it has been a 10/10 platform for our organization. I'm really happy we decided to invest in this CRM.

Cons

Honestly, my only complaint is that I wish we had discovered Neon CRM much earlier.

“CRM works great for small to medium nonprofits”

Pros

I really like Neon's pricing model as they base it on a nonprofits income rather than the number of contacts. The onboarding process was smooth too. Plus our consultant was very friendly guiding us through every step and always available to asnwer our questions. It was one of the smoothest software onboarding experiences I have had. Also I like their monthly webinars covering new system updates along with detailed training to help me continuously improve my skills. The best part is the reports as they are so easy to access and pull. And I can quickly gather all kinds of data and present it to my boss, board members, potential major donors etc. Our previous CRM had awful reporting which is the main reason we switched.

Cons

Building system emails is not easy and they do not look very appealing. Also, there are limitations on which integrated fields can be used so there have been times when I have wanted to pull specific client data into an email and couldn't. That said I have noticed improvements in the email system and it seems like they are aware of the issue and working on it.

“Convenient and Practical”

Pros

It is a very convenient CRM compared to most. I like how they are always rolling out major updates at every service level and the support team is generally quick to respond to any issues and works fast to resolve them.

Cons

This software has higher processing fees than most other payment processors. It works great for processing payments, so its a bit frustrating that the fees are so high. Plus, some cool new features like event management are only available at the higher service levels

“Simple though could use some improvements”

Pros

I do like some of the features especially the monetary tracking and reporting tools as they are quite handy.

Cons

The data is not consistent because of the required suffixes and I find the site difficult to navigate when setting up things like events.

“Great fit for our organization”

Pros

Running a small organization means handling donations in several different formats and this system gets our funds deposited quickly and efficiently while keeping the rates fair and reasonable. The layout is simple to work with and implementation took almost no time, largely because the customer service was excellent throughout the process. We rely on it every day and with everything it offers, we were pleasantly surprised by how instantly it fit into our existing system without creating any issues or concerns.

Cons

So far, we haven't come across anything we dislike about the system.

“User friendly but limited features”

Pros

This platform's CRM reporting is easy to use and quick to learn which made switching systems fairly simple. Also I am a fan of their marketing tools and on top of that being able to send emails, use mail merge and print thank-you letters allows me to focus more on strategic thinking. Their workflows are great too saving me time by automating checks for new gifts, overdue pledges and new users entering the CRM system. The integration with Constant Contact has also helped us collaborate better with the communications team to keep our lists updated which has been very useful.

Cons

Reporting features are a bit limited. They do offer several pre built reports to help work around these limitations however this simplicity often comes at the cost of functionality. Also they have features like event tracking and grant recording but these do not always integrate well with the financial side of the system. Additionally there is no integration with the auction system my nonprofit uses. We were told we could upload gift data in bulk but we later found out that if guests used a different email for the auction or did not manually add Neon's ID to the spreadsheet, their profiles would be duplicated.

“Loved it, looking forward to more updates”

Pros

I really enjoy how user friendly the platform is and how knowledgeable the staff is.

Cons

There is no invoicing function for constituents which I feel like would be helpful for optimizing the system.

“Works fine but needs improvements”

Pros

The think I like about it is that it syncs well with QuickBooks and navigating through the profile is really easy.

Cons

Running reports is a bit troubling and not very simple. I also wish the criteria input was more user friendly.

“Don't waste your time on this!”

Pros

I honestly cannot think of anything positive about this tool.

Cons

There is no integration with popular POS systems like Square or PayPal. If you want to use these POS systems for recurring memberships or donations it is not possible.they also forced us to use Neon Pay which does not even support NFC tech or work on iOS or Android devices.