Overview

Neon CRM is a cloud-based platform designed to help nonprofits manage donor relationships and track engagement. However, the interface can be overwhelming for users without a tech background. Overall, its robust features streamline fundraising efforts and communication.

Neon CRM Specifications

Donor Management

Fundraising Tools

Volunteer Management

Grant Management

View All Specifications

What Is Neon CRM?

Neon CRM provides cloud-based software solutions tailored to nonprofits, supporting them in fundraising, donor management, events, volunteer coordination, and more. It empowers small to midsize organizations with integrated tools to increase efficiency and drive sustainable growth. By offering CRM, peer-to-peer fundraising, and event management, Neon One addresses the challenges nonprofits face in growing their impact, streamlining operations, and fostering long-term supporter relationships.

Neon CRM Pricing

The software offers two categories of packages:

  • CRM: Offers the Essentials, Impact and Empower plans with prices starting at $99/month, $209/month and $409/month respectively.
  • Associations: Offers the Essentials, Impact and Empower plans with prices starting at $109/month, $219/month and $439/month respectively.
Neon CRM price will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: Prices are subject to change.

Neon CRM Integrations

Neon CRM software seamlessly integrates with various business applications, such as:

  • Zapier
  • Mailchimp
  • Quickbooks
  • Double the Donation
  • TaxJar
  • Giving Docs
  • Eventbrite
  • Windfall Data
Watch a free Neon CRM demo to learn more about its integrations.

Who Is Neon CRM For?

The software is designed for small to medium-sized businesses across various industries, including:

  • Nonprofit organization management
  • IT
  • Broadcast media
  • Education management
  • Health and fitness
  • Human resources
  • Financial services

Is Neon CRM Right For You?

Neon CRM is ideal for businesses, especially nonprofits, by offering centralized management of donor data, fundraising campaigns, and event tracking. Its integrations with tools like Neon Fundraise streamline processes, improving efficiency, and allowing for better engagement and reporting. It is also scalable and secure, being PCI-DSS Level 1 compliant.

Still not sure if Neon CRM is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make a confident decision.

Neon CRM Features

Neon CRM streamlines the ticketing process by offering customizable pricing, conditional discounts, and multi-session ticketing for events. This enables organizations to reduce administrative burdens, enhance attendee satisfaction, and optimize event management​.

See How It Works

The software integrates seamlessly with Neon Fundraise, empowering nonprofits to manage donations, ticket sales, and peer-to-peer fundraisers in one platform. This integration boosts fundraising efforts by providing centralized data for efficient follow-ups and donor engagement​.

See How It Works

The marketing functionality enables nonprofits to reach their audience with targeted communications, leveraging data from events, donations, and volunteer activities. This helps organizations strengthen relationships, improve engagement, and increase donor retention​.

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Neon Giving Days is designed for nonprofits to run timed fundraising events. It provides customizable donation pages, integrates peer-to-peer fundraising, and allows real-time tracking, helping organizations maximize engagement and donation volumes during specific campaigns​.

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Neon CRM offers robust administrative features like custom forms, reporting tools, and volunteer management. These tools help organizations manage their data efficiently, track event participation, and maintain seamless operations, ensuring a smooth user experience for staff and supporters.

See How It Works

Pros And Cons of Neon CRM

Pros

  • Excellent customer support and technical assistance

  • Easy to use and intuitive interface

  • Customizable options to match nonprofit needs

  • Efficient donor and campaign management​

  • Good for streamlining administrative tasks​

Cons

  • Some users find the initial setup challenging

  • Occasional syncing issues with third-party tools​

  • Event management features could be more advanced​, according to software users

Neon CRM Reviews

Total 10 reviews

2.8

All reviews are from verified customers

Rating Distribution

5

Stars

20%

4

Stars

30%

3

Stars

0%

2

Stars

10%

1

Stars

40%

Share your experience

J

Jennifer

Accounting, 1-10 employees

More than a year

1.0
May 2025

Disappointing and misleading!

Pros

It is pretty simple to enter new donations but there are times when the gifts seem to get lost afterward. Honestly there is not much I like about this system. We were misled when we upgraded to the $210/month level.

Cons

I really don't like this system. Data often gets lost like donations entered a week ago suddenly disappearing. I inherited a database with multiple versions of the same account and attempts to merge them never seem to work. The automatic emails sent to donors are unreliable and modifying them feels overly complicated as you would think you need a computer science degree to make changes. Plus switching between email templates is also a hassle. After reviewing years of notes from different employees, the recurring feedback is that this system is clunky. It often feels like the easiest way to get things done is manually. We upgraded to a higher software plan about a year ago, paid a huge fee and saw our costs increase by 250%. When we reached out to Neon they said we could cancel or downgrade but when we tried, they told us we could not cancel until 12/31/2025 like 20 months after the upgrade. Highly disappointed!

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

B

Brianna

Non-Profit Organization Management, 1-10 employees

Less than a year

5.0
May 2025

CRM works great for small to medium nonprofits

Pros

I really like Neon's pricing model as they base it on a nonprofits income rather than the number of contacts. The onboarding process was smooth too. Plus our consultant was very friendly guiding us through every step and always available to asnwer our questions. It was one of the smoothest software onboarding experiences I have had. Also I like their monthly webinars covering new system updates along with detailed training to help me continuously improve my skills. The best part is the reports as they are so easy to access and pull. And I can quickly gather all kinds of data and present it to my boss, board members, potential major donors etc. Our previous CRM had awful reporting which is the main reason we switched.

Cons

Building system emails is not easy and they do not look very appealing. Also, there are limitations on which integrated fields can be used so there have been times when I have wanted to pull specific client data into an email and couldn't. That said I have noticed improvements in the email system and it seems like they are aware of the issue and working on it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

M

Matt

Fund-Raising, 1-10 employees

Less than a year

1.0
April 2025

what I like least about it is Everything!

Pros

Neon Fundraiser is meant for peer fundraising for nonprofits but it is terrible.

Cons

Simply setting up a peer fundraiser is confusing, difficult and nothing but a big hassle. The links did not work consistently and the page was down for days. Now I cannot even log into my fundraising page on any device no matter what I try, including clearing the cache, rebooting and even resetting my password. Honestly there is nothing I like about it at all. The system is inconsistent, unreliable and difficult to navigate for both fundraisers and potential donors. Due to these issues I am $2,000 below my fundraising target and continue to hear complaints from potential donors. t

Rating Distribution

Ease of use

1

Value for money

1

Customer Support

1

Functionality

1

Frequently Asked Questions

Yes, Neon CRM offers an API.

Neon CRM supports English.

Neon CRM integrates with Mailchimp, Double the Donation, TaxJar, Giving Docs, Eventbrite, and Windfall Data.

Yes, Neon CRM has a mobile app.

Neon CRM price starts at $99/month for the CRM Essentials plan and $109/month for the Associations Enterprise plan. Users can also get pricing for a tailormade plan.

The typical users of Neon CRM are those in the IT, broadcast media and financial services industries.

Neon CRM offers email, chat, FAQs and Knowledge Base.