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J
Jan
Information Technology and Services, 51-100 employees
Less than a year
3.0
“I prefer other ticketing system than Fieldpoint/Alert”
Pros
This software allows for extensive customization based on the required fields. Once I became familiar with the interface, I was able to make use of additional functions.
Cons
The software is not stable, as I encounter errors when updating tickets. The web browser errors are inconsistent, and there have been instances where I lost all the typed updates due to an error during the ticket update process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7