“simple access anywhere”

Pros

I find it very easy to use and having access through the mobile app makes it even more convenient.

Cons

Nothing really stands out as a downside I usually don't run into any issues.

“Just Horrible Customer Service”

Pros

Unfortunately, there is no customer service available at all. Not Happy!

Cons

Honestly, it's not a good platform. It's not helpful for the end user.

“fair pricing with great value”

Pros

One thing that really worked in their favor was the pricing. Their fee structure felt reasonable and was something a lot of the other software options we considered just didn't offer.

Cons

It would have been better if the platform included more built-in communication features. There was also an onboarding glitch and it took them a fairly long time to get it fixed.

“fast payroll deposits”

Pros

Payroll of this platform has been very easy to use because it's simple and user-friendly. The best part is being able to run payroll in the morning and have the money show up in employees' bank accounts that same afternoon. That makes a huge difference when handling commissions or fixing payroll mistakes quickly.

Cons

At the moment any general ledger mapping has to be done manually and that takes a lot of time. This limitation has pushed some of my larger clients toward ADP and other platforms instead. For companies that rely on cost accounting, that makes it hard to use this system in a practical way.

“Payroll access in 60 seconds”

Pros

Running direct deposit payroll for my crews in about 60 seconds has been a total game changer. The team has been incredibly helpful, responsive and very patient while getting us fully set up and ready to go. Thank you customer support.

Cons

My only regret is not switching over to it sooner!

“Strong value”

Pros

One thing that keeps me confident using this is how reliable it has been. Whenever something comes up, the team is there to help and that support really stands out. The platform is built on a modern tech stack that gets updated regularly which makes it feel current and well maintained. The reporting is very easy to work with, the interface looks modern and overall the value for the money is incredible.

Cons

It's still a newer company so there's clearly a long roadmap ahead of them but they've been executing well and continue to impress.

“quickbooks switch made simple”

Pros

Moving over from QuickBooks was very easy. The platform is user-friendly for both admins and staff and it includes everything we need at a reasonable price.

Cons

Integration had the potential to be tricky but the customer support team was very helpful and handled it well.

“poor support and unfair fees”

Pros

A useful feature for me is being able to create contractor profiles and store their documents in the system.

Cons

My name is Gardy Herard, owner of Master Livery and I'm leaving this review after a very bad experience. The payroll system feels extremely basic and the customer service was poor. Whenever I needed help, nobody was available which made the whole system very inconvenient to use. Even something as important as changing bank information took at least 3 days just to get a reply. It seemed like their main focus was collecting the $500 implementation fee. I was charged that amount and then I ran into ACH issues with my bank. I ended up opening a new bank account just to keep the service going because things were not working with my merchant company and I also pushed my first bank to fix the ACH issue. After that, I emailed them to give access again so I could add my old bank information back. Instead of helping, they sent me this message, "Hello Master Livery Services and Administration Team, It has come to our attention that we are no longer a good fit for each other. Unfortunately, we're going to need to terminate our services due to the recent problems and delays with your banking information and funding of your payroll. Your requirements are outside of the scope of what we do as a company. Thank you very much for your business and we wish you the best for the future." They also do not seem to welcome feedback or suggestions for improvement. I felt disrespected as a small business owner and I am asking to have my $500 implementation fee refunded.

“excellent support every time”

Pros

Customer service has been the standout for me. They keep in touch consistently and are always available whenever I have questions.

Cons

Nothing to complain about at this point. I've been completely happy with both the product and the service.

“Clean PTO and time tracking”

Pros

Everyone on the team has been fantastic and the software does a really good job of managing employee time and handling PTO requests. The interface is clean, uncluttered and simple to navigate.

Cons

One thing that's missing is the ability to create tax withdrawals in the app for skipped or missed payrolls without needing help from client support. It would be an excellent addition if the app could also calculate these amounts and bonus taxes directly within the system.

“fast payroll turnaround”

Pros

Payment to my employees so quickly is easily the best part. Once I submit payroll, they can receive their money in as little as four hours which is a huge advantage for my team.

Cons

Product still feels like it's being built out in some areas. The scheduling tools aren't very strong, the workflow doesn't hold up as well for larger companies and customer support is offered mostly by phone.

“Flexible daily payroll benefits”

Pros

Being able to pay our employees every day from Monday through Friday has been really convenient for us.

Cons

Our company is quite complex so we're used to having more category options for reporting. That would also make the check stubs clearer for employees and help our CPA and accounting team break down each payroll period in a more convenient way.

“one login for multiple businesses”

Pros

Running both a photography business and a motel with employees, one thing I really appreciate is being able to manage multiple businesses under a single login. I don't need separate usernames and passwords for each account which makes everything much more convenient. It also helped me understand what I needed to do to get payroll set up. There were a few things I didn't know beforehand and they were able to point me in the right direction. If you're planning to hire and feel nervous about payroll, it's worth reaching out first because they'll explain what you need to get started.

Cons

A few features I assumed were already included aren't fully there yet, mostly because they're still fairly new and the team is still working on them. Because of that, there are certain tasks you still have to handle manually. It's not a huge problem for me right now though and I expect it will improve as more features are added.

“responsive support that delivers”

Pros

Beyond the technology itself, the service and support really make a difference. Their team responds quickly and helps with whatever you need to get the job done.

Cons

Notifications were a bit rough for a while but it looks like they've since fixed the issues.

“convenient apps with useful data”

Pros

Right from the start the software feels simple to use. Our employees really enjoy using the apps and the system gives me access to valuable data that I can pull whenever I need it.

Cons

Stronger integration with other software would be good.

“flexible pay and slick onboarding”

Pros

One thing my team really appreciates is the flexibility around pay periods. They're genuinely happy being able to get paid on the schedule that works best for them. The onboarding process also feels incredibly polished. Compared with my previous companies, I haven't had an employee setup experience this convenient before.

Cons

There are still a few features we'd love to have although the team has said those additions are already on the way soon.

“simple pricing plan”

Pros

The easy pricing was a big plus and the product is very user-friendly. After the initial setup was completed, running payroll became quick and hassle-free. It also gives my employees a lot of flexibility which has been really valuable.

Cons

Getting everything configured at the beginning was a bit confusing but once that was sorted out, everything has worked out really well.

“helpful tax forms”

Pros

It's been really helpful that they handle a lot of the tax forms and my team also has the option to choose how often they want to be paid.

Cons

I don't care for how frequently they email me and canceling payments that were scheduled incorrectly isn't very simple.

“Benefited us a lot”

Pros

I love how forward-thinking the whole concept is. It has genuinely been a strong benefit for my employees and that has also helped me use it as an advantage when bringing in new hires. I can't really speak for other fields but in manual labor, workers tend to move from job to job pretty often. Because we're able to pay employees every day, we've kept turnover much lower than before. I'm honestly very thankful they entered the market when they did.

Cons

At the start, there were a few bugs when the platform was first rolling out. Even with those issues, support stayed very involved and regularly called or texted to check that everything was working the way it should. He was also very willing to share business and tax advice, while making it clear that it was only his personal opinion. So even the downside never felt all that negative.

“fresh approach for legacy work”

Pros

Our company focuses on updating old-school processes with new ideas and technology and this has fit that mission perfectly. It's helped us take an industry that had grown very comfortable with the status quo and rethink it from the employee's point of view.

Cons

In the beginning, reporting wasn't very strong but each time we raised something with customer service, they turned it into part of the product going forward.