Charlotte
Real Estate, 1-10 employees
Less than a year
“Pleasant customer insight hub”
Pros
It is an ideal monitoring tool that gives a clear overall view of customer opinions and the design makes the whole experience pleasant to use.
Cons
Nothing major but I think it would be even better if it included integrations with other tools like Drive or Zapier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucas N.
Computer Software, 1-10 employees
Less than a year
“fantastic feedback integrations”
Pros
Having integrations across all our customer feedback channels, along with custom feature prioritization and the ability to close the loop with customers has been really valuable for us.
Cons
Everything has been amazing so far and there is not anything specific worth calling out as a downside.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lacha
Retail, 500+ employees
Less than a year
“Pretty perfect solution”
Pros
A big plus is the custom feature prioritization system which is supported by real customer feedback and reliable data. That makes it much easier to decide what deserves attention first and keeps the process grounded in actual user needs.
Cons
At this point I really do not have any notable complaints. The tool is very simple to use and everything seems user friendly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mehdi T.
Telecommunications, 500+ employees
Less than a year
“All feedback in one place”
Pros
Having all of our customer feedback and data gathered in one place through the integrations has been incredibly helpful. Overall it is a powerful platform yet it stays very simple to use.
Cons
The only thing I'd really like to see is even more integrations added over time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10