Harvestr Reviews

“Great Support!

Pros

Without a doubt, my favorite feature of Harvestr is the help it offers and availability of the support team. It's rare to find such a support.

Cons

Initially, I contacted support with certain API integration requests that we believed were missing. However, within a matter of weeks, they delivered entirely new API endpoints that provided us with the required functionality. Their responsiveness was impressive.

“feedback tracking is pretty easy now

Pros

Accessing Harvestr from just about anywhere has been a big plus for me like from email, Salesforce, the app, Slack and more. Also it is very user-friendly and keeping track of feedback is simple and easy.

Cons

It can be a bit crowded with information at times although the overall look is still appealing.

“Customer feedback all in one place

Pros

It is user friendly. Plus it keeps all the feedback from customers and colleagues in one place which makes it much simpler to stay organized. It also helps me share with my team what matters most to our customers and keep everyone aligned on the right priorities.

Cons

There is not much to complain about. A few minor UX quirks pop up now and then but nothing serious enough to cause any real problems.

“Feature tracking done right

Pros

Using Harvestr is not a problem once you get into it. Plus it has all the functionality we need to keep track of new platform features from the initial client request all the way through to final delivery.

Cons

The only downside is that it is a little complex at the start and it takes quite a bit of hands-on use before you really master it.

“Overall a flexible tool

Pros

Being able to score discoveries organize them with sorting and filtering across different views and connect everything to GitHub has been really useful.

Cons

One thing that would make it even better is giving clients the option to rate or vote on discoveries as well. They can already do that on roadmaps so having the same capability here would be a nice addition.

“Simplifies everything!

Pros

With all the integrations available, collecting feedback and prioritizing features becomes really simple and efficient.

Cons

It is still missing a roadmap view although that feature is supposed to arrive soon.

“excellent value and integrations

Pros

Getting Harvestr up and running was quick to configure and the support team has been fantastic as they really listen to feedback. The feature set you get for the price is excellent too and the integrations do a great job of centralizing all of our feedback in one place.

Cons

At this point I don't really have any complaints, aside from the roadmap feature not being available yet though I know it's already on the way.

“Integrations are great

Pros

Pulling in user feedback from different sources is really valuable and the many integrations are simple to connect. I also like being able to organize insights in a flexible, customizable way.

Cons

I'd really like to see is a Planning view so it's easier to track and share the roadmap with the rest of the company.

“interface of it is very clean

Pros

Harvestr is different because of how clean and simple the interface is for organizing customer feedback, ideas or discoveries by product component. Other tools may also track components but this one has a nested structure and flow that feels much more natural for how I manage products. It also connects really well with our FreshDesk help desk which helps the support team check the status of requests and with Jira, where we handle issue management. In short it has become the place where I collect feedback, review and prioritize it and manage my product backlog which also helps keep our sprint backlog organized and under control.

Cons

Their team has been very responsive the few times I have needed help. The only real downside compared with some other platforms is that it does not yet have a built-in roadmap. That said there are still workable options if you want to use something like Trello since the integration is there. From what I understand, they have already started building this feature into the product so this limitation should not be around for much longer.

“Packed with amaizng features

Pros

Two parts of Harvestr have made a huge difference for us. The scoring feature is incredibly useful when it comes to prioritizing discoveries for the upcoming product roadmap and the Slack integration works really well for getting feedback shared across the entire team. Because of that, everyone feels like their input actually counts and they're much more motivated to contribute product feedback. Honestlythat level of team involvement would not have happened without this tool.

Cons

One thing we'd still like to see is a stronger product roadmap visualization tool although I know the team is already working on that feature.

“proven highly useful for us

Pros

Harvestr has been really useful for gathering feedback from our merchants, turning that input into feature requests and deciding what to prioritize next. Since it connects directly with Intercom, passing feedback into the system is very easy too. Overall it is great option if you want a simple way to prioritize product development based on customer feedback. On top of that the support from has been excellent as they are very responsive and helpful.

Cons

It would be even better if there were an algorithm that could automatically suggest duplicate or existing features.

“User friendly software

Pros

Keeping up with my clients needs and requests is much simpler with it. The platform is also very user-friendly and the support is always available to help us get the most out of the service while continuing to improve it whenever we share feedback. I have been using it every week for the past year and I'd gladly continue with it for another year.

Cons

honestly it is hard to point out any real downsides. From time to time there are a few small issues but whenever they are reported, the team resolves them quickly.

“support improves product

Pros

One of the best parts has been the Intercom integration especially how it connects conversations to discoveries and lets us sort those discoveries by product components. Plus it makes the jump from a feature idea straight to the related customer conversation feel very natural.

Cons

Honestly nothing major comes to mind. A few things I wasn't happy with were shared with their support team and they actually made improvements to the product.

“Everything about is is done right

Pros

Harvestr is built for one core purpose and that is helping teams prioritize product development and it handles that job really well. Features that were missing the year before were added quickly and the product has improved a lot as a result. It now feels much more complete and on point.

Cons

Loading data can be a bit slow at times which gets irritating. That said it seems like the team is actively working to improve it.

“Clean feedback hub

Pros

Pulling user feedback from different places like email and Intercom into one shared space has been really valuable since nothing ends up getting buried or forgotten over time. Also it gives the team a dedicated area to collaborate and discuss inputs which makes it much easier to turn raw feedback into clearer discoveries that are ready to prioritize and act on. Grouping similar pieces of feedback under a single discovery works well and the custom scoring options make it practical to rank discoveries based on the criteria that matter most. On top of that the interface is very clean and well organized.

Cons

Earlier on a few parts of the interface felt slightly slow to respond although the latest updates seem to have taken care of that.

“turning feedback into roadmap wins

Pros

Getting started with Harvestr is not a problem and it gives us a data backed way to understand customer feedback and pain points, then translate those insights into actual roadmap items.

Cons

One limitation is that qualitative customer feedback still has to be managed outside the product.

“clean UX and responsive support

Pros

Everything is easy to use, with a simple interface and a solid user experience across the platform. On top of that the team is always available and the quality of their support has been excellent.

Cons

The only thing missing is more advanced reporting and additional export options.

“Feedback that sharpens our roadmap

Pros

Harvestr turns the feedback we collect into meaningful insights that directly support and shape our roadmap.

Cons

A few quick edits could be easier to access such as merging discoveries.

“Tool that delivers

Pros

Bringing all customer feedback and data into one place has been a big advantage. Also it fits nicely into different workflows and the automated product notifications do a really good job of keeping other teams updated and involved.

Cons

The only thing I' am still missing is integration with Segment and HubSpot.

“helpful feature request updates

Pros

Able to use it in no time and it integrates well with Zendesk and Intercom. One thing thats especially useful is how it automatically keeps the sales and support teams updated on their feature requests.

Cons

I am still looking forward to the HubSpot integration being added.

“Pleasant customer insight hub

Pros

It is an ideal monitoring tool that gives a clear overall view of customer opinions and the design makes the whole experience pleasant to use.

Cons

Nothing major but I think it would be even better if it included integrations with other tools like Drive or Zapier.

“fantastic feedback integrations

Pros

Having integrations across all our customer feedback channels, along with custom feature prioritization and the ability to close the loop with customers has been really valuable for us.

Cons

Everything has been amazing so far and there is not anything specific worth calling out as a downside.

“Pretty perfect solution

Pros

A big plus is the custom feature prioritization system which is supported by real customer feedback and reliable data. That makes it much easier to decide what deserves attention first and keeps the process grounded in actual user needs.

Cons

At this point I really do not have any notable complaints. The tool is very simple to use and everything seems user friendly.

“All feedback in one place

Pros

Having all of our customer feedback and data gathered in one place through the integrations has been incredibly helpful. Overall it is a powerful platform yet it stays very simple to use.

Cons

The only thing I'd really like to see is even more integrations added over time.