Total 74 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

27%

3

Stars

7%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

K
KRISTEN

Medical Practice, 1-10 employees

Less than 6 Months

5.0

very convenient

Pros

Join.me's convenience is unmatched; with your code right on the desktop, it's quick to connect. We frequently use it to connect our Electronic Medical Record system, which is much easier than visiting a website, plus, it's free!

Cons

Not all the companies we contact use our system, so we can't use it every time. I'd like to use it with all our business partners.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N
Nancy

Not Specified, N/A employees

More than a year

5.0

I used Join Me in my role at the office to link up to our IT team in Wellington for support.

Pros

Join.me is incredibly easy and fast to use. It simplifies life by allowing our IT team to access my computer remotely.

Cons

There's not really anything wrong. It works well and does everything it should, quickly and efficiently. Great software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Jahiezer

Not Specified, N/A employees

More than a year

3.0

this allow you to make a good impression with clients, always that is not getting update

Pros

Join.me serves as our backup conference app for emergencies. It's easy to use, has a sleek design, and works fast, providing crucial support when needed.

Cons

My main problem with this app is that it's always downloading updates. In the past few months, I've practically only opened it to stay updated in case I need to use it. And I don't think this app is competitive enough.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

G
Gene

Not Specified, N/A employees

More than a year

3.0

Great Easy Product, Not great business practices

Pros

Join.me is Directly to use, with a quick learning curve. I particularly liked how easy it was to record video and the reasonable price. Any issues typically stemmed from people not understanding how to use it.

Cons

I had issues with the support. I also disliked the way they handle auto annual renewal. I wasn't even notified and was forced to eat the cost on a couple of lines until they ran out. Not cool, especially because I scaled with them. Started with one, then added more. I really don't think this practice should exist these days.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

3

Functionality

6

K
Kelly

Not Specified, N/A employees

More than a year

5.0

Join Me is a wonderful meeting tool and is easy to use and can send recordings as well.

Pros

One of my favorite features of Join.me is the ability to easily record meetings and pass the presenter role back and forth.

Cons

Sometimes, a few banks we collaborate with have difficulty accessing Join Me, though I'm unsure if the issue lies with Join Me or their firewalls.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

10

G
Garima

Not Specified, N/A employees

More than a year

4.0

Awesome Product

Pros

Join.me is a lightweight product with excellent features like joining meetings through URLs and multiple screen sharing functionality. Installation and setup are Directly.

Cons

During meetings, I occasionally see "invalid code" displayed to participants... otherwise, everything works fine.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

J
Justin

Computer Hardware, 101-500 employees

More than a year

5.0

I used this software to remotely connect to internal and external customers machines to assist them

Pros

It's an excellent app, offering a free version without many restrictions. It's easy to use and connects quickly between users. Screen sharing is a breeze, whether presenting to large crowds in person or remotely. Scheduling meetings is effortless, and the phone app's quality is outstanding.

Cons

It can be a little pricey for a small business or startup. For less skilled users, the interface can be hard to use at first. Video can be choppy when using a mobile device or with a slow internet connection. Some average computer users find it a little difficult to join meetings for the first time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
aaron

Not Specified, N/A employees

Less than 6 Months

5.0

It is really easy to use. No confusing set up is needed

Pros

Though we've only used it a few times, Join.me has proven to be reliable. We appreciated its uncomplicated setup without any confusing steps.

Cons

The business plan is a bit expensive, I believe. At least for our needs. Maybe for some executives who always travel, a subscription would be really worth it.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

10

N
Nicholas

Computer Software, 11-50 employees

More than a year

4.0

Is a simple meeting software that makes meeting with customers easy

Pros

I value the flexibility offered by Join.me, as it enables me to send meeting invitations directly through the desktop app or integrate it with Outlook. This ensures that attendees have access to the required phone numbers. Additionally, the meetings proceed seamlessly, particularly when I have a strong network connection.

Cons

Lately, I've noticed that the more attendees there are in a meeting, the more static and performance issues some of the attendees experience. Hopefully, this gets fixed, but it's manageable for now.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

Less than a year

1.0

Unreliable and frustrating

Pros

When it functions properly, it's alright. The functions such as text messaging during the conference come in handy. Video appears to function adequately. However, all this becomes inconsequential when I can't rely on the audio.

Cons

The audio keeps failing on me. Every time I use it, there are issues. Often, my microphone cuts out, requiring me to toggle the audio off and then on again. Sometimes, I have to do this multiple times within just 10 minutes because it keeps disconnecting. Today was the final straw: The audio suddenly dropped, and I lost all sound. I tried adjusting the audio settings, and after about five minutes, it finally resumed, but I ended up missing part of the meeting.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

2

Functionality

3

C
Claude

Marketing and Advertising, 11-50 employees

More than a year

4.0

Great for client conference calls

Pros

The sound and screen sharing quality of Join.me are excellent. It's effortless to use, whether forwarding a customized URL or scheduling a web call.

Cons

If you start with the free version, their sales team is rather pushy and emails a little too much. However, it's all done with good intentions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

D
Daniel

Marketing and Advertising, 11-50 employees

More than a year

4.0

Everyone's go-to video conferencing tool, but comes with standard difficulties.

Pros

Most people are familiar with Join.me, so there's not much of a learning curve. It offers two joining options call or video and is easy to set up, record, and share.

Cons

Technical issues crop up from time to time, and the user experience isn't the most seamless. The price point is also a consideration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

D
Daniel

Legal Services, 51-100 employees

More than a year

5.0

Before it went to a paid product this was hands down the best one out there.

Pros

Join.Me simplifies connecting to someone's PC; even connecting them is Directly, with them only needing to visit a site and enter a code I provide.

Cons

When it transitioned to a paid service, it became something I could no longer use, but I would go back in a heartbeat if/when possible.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

C
Colin

Hospital & Health Care, N/A employees

More than a year

5.0

Great software for remote conferences.

Pros

Join.Me is similar to other products but boasts better design and slightly better performance. Transitioning from GoToMeeting was seamless, and our customers seem to prefer it. End-user downloads are simple.

Cons

Video chat can be choppy at times, and it gets worse with more attendees on the call. People seem to drop off and have to log back in.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10