KloudGin Reviews

Pros

The software offers excellent reminders and real-time updates for tasks. The invoicing and billing system is easy to use, and overall, the software is easy to navigate. New users can quickly learn its functionalities in just one day.

Cons

The software could improve its customer support and should be more receptive to user feedback.

Pros

Louisville Water Company uses KloudGin for mobile management of both vertical, above-ground assets and linear, underground assets. We value its cloud-native field service and enterprise asset management SaaS with utility-specific capabilities. The native mobile app is simple for field crews across departments even in complex situations, helping address field user adoption. One high-capacity scheduling and route-optimization engine handles both short-cycle customer service jobs and longer asset maintenance and construction work. Open APIs support integrations with Oracle Customer Care & Billing, Esri ArcGIS, Single Sign-On and Oracle E-Business Suite R12. Its focus on customer experience stands apart from our other vendors. KloudGin is easy to implement and manage and works well for field operations in rugged conditions including offline. As a pure cloud product, it has removed costly upgrades and patching, letting us focus on business-user needs and innovation.

Cons

I'd like KloudGin to make its cloud data warehouse available to third-party BI tools. I understand that access is planned for a future release.

Pros

Scheduling engines are highly visual. Customizations are readily available to fit our business requirements and a support team can be reached to speak with a real person.

Cons

Data entry involves a lot of clicks which can make the user experience slower.

Pros

Our sales representative supported us from start to finish during implementation and has become a friend I still rely on heavily. He knows the software inside and out and has a background in business management, which made it easy to discuss the problems we were looking to solve.

Cons

A high level of customization can sometimes feel overwhelming. But I suppose that isn't a problem-problem.

Pros

KloudGin provided us with amazing support and its training was right on target.

Cons

Field user acceptance is not the best though it isn't really KloudGin's issue.