Pimberly Reviews

Pros

The experience has been very easy, with data that's consistently accessible and dependable. I also appreciate the ongoing feedback which makes the software feel responsive and helpful to use.

Cons

I honestly haven't come across any features that I dislike.

Pros

With more than 600 products on our site spread across five regions worldwide, PIMS has become our go-to source of truth. Whenever something looks off in Shopify, we trust the product data stored in PIMS to be the accurate version. We depend on it heavily, especially since website issues come up for us on a daily basis.

Cons

Getting started with PIMS was pretty confusing and the navigation was not very simple at first. It also does not feel like a platform you can just learn on your own, since regular training is really needed. There are frequent roadblocks and some of them are quite hard to work through without extra help.

Pros

One of the best parts for us is how well it integrates with other systems. The interface for creating APIs and mapping attributes is excellent.

Cons

Honestly, there's nothing I dislike about it and even the areas that could use improvement are already being updated on a regular basis.

Pros

As a data editor, I rely on it constantly for importing and exporting data and that's the feature I value most. It lets me choose the specific data fields I need to view and analyze which makes the process much more practical for my work.

Cons

Whenever many users are active at the same time, the system can become slow during data imports or exports.

Pros

Getting our team up and running with it was easy because the interface is very simple and pretty self-explanatory for us. We rely on it every day to keep product information updated across our systems.

Cons

At times, the import and export processes can be a bit slow.

Pros

Having all of our products gathered in one place gave us much better visibility and made everything feel more organized for us. We also appreciated the range of tools available and found them useful.

Cons

Since we operate in a niche market with refurbished products and don't need a full market rollout, some parts of the platform sounded appealing but ultimately didn't make practical sense for us to use. Because of that, we ended up doing a lot of the heavy lifting ourselves just to make the workflows functional. There was also a misunderstanding about a direct linear connection with the venues that we thought was included when we signed up but that wasn't actually available at the time.

Pros

Working mainly in the DAM, one of the biggest advantages for me is how the naming convention and Bulk Uploader tool work together. I can upload all the images and PDFs I need and they automatically get assigned to the right product with very little trouble. That makes the whole process really convenient, gives me more time to focus on editing images or getting on with other tasks and helps products go live faster.

Cons

There is not really anything I outright dislike but a few improvements would make it even better. The multi-search function in the products section would be more useful if it let me search by more than just Primary ID. Being able to search with something like an OEM number directly would save me from having to convert everything first. I also feel that PIMB Indigo runs a little slower than the original PIMB. For example, after an image has been uploaded to a product, it sometimes shows no image until I refresh the page a few times. Another feature I would really welcome is the ability to download assets attached to one or multiple products directly within PIMB. At the moment I use Python to download images through channels in PIMB and while that works, removing that extra step and handling it inside the platform would make the whole workflow much more aligned.

Pros

The system's functionality has been really useful for us, especially in the way it lets you work with data sets and channels to align workflow across the business.

Cons

One challenge I usually run into is updating code within a group when it's tied to different data points.

Pros

Interface is clear and user-friendly for us which makes daily use easy. I also appreciate being able to personalize the views to match the way I work and the automated reporting saves a good amount of time.

Cons

Every now and then, the system can be a bit slow and there are occasional cases where a task has to be run more than once before it goes through properly.

Pros

Getting started with it is really easy for me and it comes with a lot of useful features.

Cons

At times, it can feel a little slow.

Pros

The interface is easy to understand for us and the design and layout make everything less confusing compared to other systems. It's also flexible enough to be adapted to fit the business well.

Cons

It has trouble handling large volumes of data during imports and exports and it can lag at times.

Pros

Since we started using it, our organisation has seen a major improvement in the way we manage data and it has had a real impact on how we operate day to day. One of the biggest advantages has been how much faster we can deliver product information to customers. That whole process is now quicker and more dependable which has helped us respond faster and improve customer satisfaction. It has genuinely changed our data management processes. The automation built into the platform is something we did not have before and it has helped align operations while cutting down a lot of manual work. The automated workflow features also help keep our product information accurate and consistent across every channel. Making updates in the system is simple and efficient for us. The interface is user-friendly, so our team can make changes quickly without needing deep technical expertise. Another major benefit has been its flexibility when it comes to integrating with external systems. Whether connecting with our websites or ERP systems, it enables data to flow easily. That integration has made our IT environment much simpler and reduced the hassle of managing multiple data sources. Workflow management is also one of its strongest points. The workflow tools let us define, track and optimise our processes effectively and that has made operations more efficient because many tasks are now assigned automatically. The support has also been outstanding. From the initial implementation to ongoing use, their team has been responsive, helpful and quick to step in whenever we needed assistance. They have resolved issues promptly and shared useful best-practice guidance which has helped us get the most value from the system.

Cons

The system handles individual tasks well overall but its performance is not as strong when it comes to large bulk updates. There have also been a few bugs which is not unusual for a system with this level of depth. That said, one thing that really helps is the quality of the support team. Whenever problems come up, they respond quickly and work hard to resolve them effectively.

Pros

From the initial rollout to launching the product data sheet module, I felt well supported the whole way through. The delivery team was skilled, knowledgeable and quick to respond whenever we needed help. They really made an effort to understand our specific use cases and came back with thoughtful, creative solutions.

Cons

A few parts of the interface still feel more manual than they should, especially when enabling new attributes in the taxonomy or building complex decision tables. There's definitely room for more automation in the user experience itself, beyond just product data enrichment and cleanup.

Pros

The software feels clean and very user-friendly for us. Moving through products is easy, especially when working with parent/child variants. Their customer service has been outstanding and they keep rolling out new features that make the whole process faster and even better.

Cons

Honestly, there haven't been any real drawbacks. Any issue or bug we've run into has been addressed almost immediately.

Pros

It has really cut down the number of hours our team spends updating products, organizing categories and keeping our DAM centralized in one place.

Cons

One thing that could be better is having a short visible description explaining what each decision table does and the same applies to workflows.

Pros

Right from the start, the software felt very simple to work with for us. The core features, along with the add-ons, helped it cover more of our business needs than we originally expected during the initial rollout. Because we already feel comfortable and confident using the starting product suite, we're even more excited to explore other ways this software can support our business.

Cons

A bit more flexibility in the preproduction and production setups would have helped. We work with different ERPs, each with its own business rules for managing basic product data, so we needed more adaptability than the tool initially offered. Even so, we were able to sort out what was negotiable and what was not and ultimately make it work for our needs.

Pros

Running an ecommerce agency means we've worked with plenty of product information management platforms over the years and this one has been exceptional for us. Our experience with it has honestly been outstanding. It has completely changed the game for us and helped take our clients' digital commerce strategies to a much higher level. On top of that, their team is fantastic to collaborate with, both for merchants and for agency partners.

Cons

There really isn't much to complain about here, it's been excellent.

Pros

Development was clearly still moving forward, with new additions such as AI-generated text. I like that updated interface was better than the previous version, although only by a small margin.

Cons

We were originally told onboarding would take only a few weeks but it dragged on for almost two years before being abandoned altogether. The IT team left us dealing with the fallout of a major mess they created, while still pushing to keep most of our money. Bug fixes and promised features we were counting on were constantly pushed back by months. We were also repeatedly assured that integrations with other widely used tools were in progress but after a year and a half of onboarding, I learned they had only bought the license for the most important integration the week before, just to begin the work and testing.

Pros

Using it has been easy and when we compared it with the other platforms we considered, this was the most cost-effective fit for what we needed. It has significantly improved the efficiency of our product enrichment process.

Cons

The updated dashboard is still missing a "Sort By" option and you really need a capable technical team involved to get the project set up and running properly.

Pros

Right from the start, the flexibility of the system has stood out. It can handle almost anything through the standard out-of-the-box automation features which has been a huge advantage. The onboarding team was also very knowledgeable and helpful, giving us the guidance we needed to transform our data, cut down on manual hours and turn repetitive tasks into automated workflows.

Cons

A few parts of the system still feel like they're being developed but the visibility into the product roadmap makes a big difference because it keeps us informed about what's coming next. It would also be helpful to have more out-of-the-box connectors for the larger sales channels, especially so users could work through a GUI and see connector status logs directly. That said, if you have in-house developers, this is much less of a concern.