Pimberly Reviews

“reliable and user-friendly tool

Pros

The experience has been very easy, with data that's consistently accessible and dependable. I also appreciate the ongoing feedback which makes the software feel responsive and helpful to use.

Cons

I honestly haven't come across any features that I dislike.

“perfect source of truth

Pros

With more than 600 products on our site spread across five regions worldwide, PIMS has become our go-to source of truth. Whenever something looks off in Shopify, we trust the product data stored in PIMS to be the accurate version. We depend on it heavily, especially since website issues come up for us on a daily basis.

Cons

Getting started with PIMS was pretty confusing and the navigation was not very simple at first. It also does not feel like a platform you can just learn on your own, since regular training is really needed. There are frequent roadblocks and some of them are quite hard to work through without extra help.

“excellent api integration

Pros

One of the best parts for us is how well it integrates with other systems. The interface for creating APIs and mapping attributes is excellent.

Cons

Honestly, there's nothing I dislike about it and even the areas that could use improvement are already being updated on a regular basis.

“flexible data import/export

Pros

As a data editor, I rely on it constantly for importing and exporting data and that's the feature I value most. It lets me choose the specific data fields I need to view and analyze which makes the process much more practical for my work.

Cons

Whenever many users are active at the same time, the system can become slow during data imports or exports.

“simple and convenient for daily updates

Pros

Getting our team up and running with it was easy because the interface is very simple and pretty self-explanatory for us. We rely on it every day to keep product information updated across our systems.

Cons

At times, the import and export processes can be a bit slow.

“centralized product visibility

Pros

Having all of our products gathered in one place gave us much better visibility and made everything feel more organized for us. We also appreciated the range of tools available and found them useful.

Cons

Since we operate in a niche market with refurbished products and don't need a full market rollout, some parts of the platform sounded appealing but ultimately didn't make practical sense for us to use. Because of that, we ended up doing a lot of the heavy lifting ourselves just to make the workflows functional. There was also a misunderstanding about a direct linear connection with the venues that we thought was included when we signed up but that wasn't actually available at the time.

“fast uploads and quicker launches

Pros

Working mainly in the DAM, one of the biggest advantages for me is how the naming convention and Bulk Uploader tool work together. I can upload all the images and PDFs I need and they automatically get assigned to the right product with very little trouble. That makes the whole process really convenient, gives me more time to focus on editing images or getting on with other tasks and helps products go live faster.

Cons

There is not really anything I outright dislike but a few improvements would make it even better. The multi-search function in the products section would be more useful if it let me search by more than just Primary ID. Being able to search with something like an OEM number directly would save me from having to convert everything first. I also feel that PIMB Indigo runs a little slower than the original PIMB. For example, after an image has been uploaded to a product, it sometimes shows no image until I refresh the page a few times. Another feature I would really welcome is the ability to download assets attached to one or multiple products directly within PIMB. At the moment I use Python to download images through channels in PIMB and while that works, removing that extra step and handling it inside the platform would make the whole workflow much more aligned.

“powerful workflow and dataset control

Pros

The system's functionality has been really useful for us, especially in the way it lets you work with data sets and channels to align workflow across the business.

Cons

One challenge I usually run into is updating code within a group when it's tied to different data points.

“clear interface and handy automation

Pros

Interface is clear and user-friendly for us which makes daily use easy. I also appreciate being able to personalize the views to match the way I work and the automated reporting saves a good amount of time.

Cons

Every now and then, the system can be a bit slow and there are occasional cases where a task has to be run more than once before it goes through properly.

“feature-packed and user-friendly tool

Pros

Getting started with it is really easy for me and it comes with a lot of useful features.

Cons

At times, it can feel a little slow.

“flexible design and clear layout

Pros

The interface is easy to understand for us and the design and layout make everything less confusing compared to other systems. It's also flexible enough to be adapted to fit the business well.

Cons

It has trouble handling large volumes of data during imports and exports and it can lag at times.

“faster workflows and reliable support

Pros

Since we started using it, our organisation has seen a major improvement in the way we manage data and it has had a real impact on how we operate day to day. One of the biggest advantages has been how much faster we can deliver product information to customers. That whole process is now quicker and more dependable which has helped us respond faster and improve customer satisfaction. It has genuinely changed our data management processes. The automation built into the platform is something we did not have before and it has helped align operations while cutting down a lot of manual work. The automated workflow features also help keep our product information accurate and consistent across every channel. Making updates in the system is simple and efficient for us. The interface is user-friendly, so our team can make changes quickly without needing deep technical expertise. Another major benefit has been its flexibility when it comes to integrating with external systems. Whether connecting with our websites or ERP systems, it enables data to flow easily. That integration has made our IT environment much simpler and reduced the hassle of managing multiple data sources. Workflow management is also one of its strongest points. The workflow tools let us define, track and optimise our processes effectively and that has made operations more efficient because many tasks are now assigned automatically. The support has also been outstanding. From the initial implementation to ongoing use, their team has been responsive, helpful and quick to step in whenever we needed assistance. They have resolved issues promptly and shared useful best-practice guidance which has helped us get the most value from the system.

Cons

The system handles individual tasks well overall but its performance is not as strong when it comes to large bulk updates. There have also been a few bugs which is not unusual for a system with this level of depth. That said, one thing that really helps is the quality of the support team. Whenever problems come up, they respond quickly and work hard to resolve them effectively.

“knowledgeable team and thoughtful support

Pros

From the initial rollout to launching the product data sheet module, I felt well supported the whole way through. The delivery team was skilled, knowledgeable and quick to respond whenever we needed help. They really made an effort to understand our specific use cases and came back with thoughtful, creative solutions.

Cons

A few parts of the interface still feel more manual than they should, especially when enabling new attributes in the taxonomy or building complex decision tables. There's definitely room for more automation in the user experience itself, beyond just product data enrichment and cleanup.

“clean navigation and stellar support

Pros

The software feels clean and very user-friendly for us. Moving through products is easy, especially when working with parent/child variants. Their customer service has been outstanding and they keep rolling out new features that make the whole process faster and even better.

Cons

Honestly, there haven't been any real drawbacks. Any issue or bug we've run into has been addressed almost immediately.

“huge time savings for product updates

Pros

It has really cut down the number of hours our team spends updating products, organizing categories and keeping our DAM centralized in one place.

Cons

One thing that could be better is having a short visible description explaining what each decision table does and the same applies to workflows.

“powerful and simple fit

Pros

Right from the start, the software felt very simple to work with for us. The core features, along with the add-ons, helped it cover more of our business needs than we originally expected during the initial rollout. Because we already feel comfortable and confident using the starting product suite, we're even more excited to explore other ways this software can support our business.

Cons

A bit more flexibility in the preproduction and production setups would have helped. We work with different ERPs, each with its own business rules for managing basic product data, so we needed more adaptability than the tool initially offered. Even so, we were able to sort out what was negotiable and what was not and ultimately make it work for our needs.

“outstanding platform

Pros

Running an ecommerce agency means we've worked with plenty of product information management platforms over the years and this one has been exceptional for us. Our experience with it has honestly been outstanding. It has completely changed the game for us and helped take our clients' digital commerce strategies to a much higher level. On top of that, their team is fantastic to collaborate with, both for merchants and for agency partners.

Cons

There really isn't much to complain about here, it's been excellent.

“two years wasted on this tool!

Pros

Development was clearly still moving forward, with new additions such as AI-generated text. I like that updated interface was better than the previous version, although only by a small margin.

Cons

We were originally told onboarding would take only a few weeks but it dragged on for almost two years before being abandoned altogether. The IT team left us dealing with the fallout of a major mess they created, while still pushing to keep most of our money. Bug fixes and promised features we were counting on were constantly pushed back by months. We were also repeatedly assured that integrations with other widely used tools were in progress but after a year and a half of onboarding, I learned they had only bought the license for the most important integration the week before, just to begin the work and testing.

“cost-effective boost for enrichment

Pros

Using it has been easy and when we compared it with the other platforms we considered, this was the most cost-effective fit for what we needed. It has significantly improved the efficiency of our product enrichment process.

Cons

The updated dashboard is still missing a "Sort By" option and you really need a capable technical team involved to get the project set up and running properly.

“powerful automation and flexibility

Pros

Right from the start, the flexibility of the system has stood out. It can handle almost anything through the standard out-of-the-box automation features which has been a huge advantage. The onboarding team was also very knowledgeable and helpful, giving us the guidance we needed to transform our data, cut down on manual hours and turn repetitive tasks into automated workflows.

Cons

A few parts of the system still feel like they're being developed but the visibility into the product roadmap makes a big difference because it keeps us informed about what's coming next. It would also be helpful to have more out-of-the-box connectors for the larger sales channels, especially so users could work through a GUI and see connector status logs directly. That said, if you have in-house developers, this is much less of a concern.

“best-in-class PIM and integration

Pros

Elastic Path is a composable commerce platform that suits our customers well because they can take a best-of-breed approach and choose the components that bring the most business value. We use it because it stands out as best-in-class. On top of the standard functionality you'd expect, they keep rolling out new features, so the platform continues to feel current and well-maintained. The integration process was easy and working with their team has been a very positive experience, they're professional, responsive and engaging.

Cons

At this point, there really isn't anything missing that stands out for the way we use it.

“a complete onboarding disaster

Pros

Honestly, there really wasn't anything positive about our experience, it was a nightmare from start to finish. We were misled during onboarding and that so-called onboarding dragged on for more than a year. When they finally tested the last feature, their IT team erased all of our category data without even realizing it. On top of that, nobody stepped in to fix the damage or provide any real support.

Cons

There's barely any documentation available. Even though they market it as a self-serve platform, a lot of the setup still depends on their team to handle it. The problem is, they're frequently unavailable, slow to respond, or seemingly always out on vacation. Leadership and management were also rude and unhelpful whenever we tried to get answers. Beyond that, the system is packed with bugs and feels risky to use since it can unexpectedly delete your data.

“broken promises and frustrating delays

Pros

The workflow tools are one of the few great parts of the platform for us and can be quite capable.

Cons

After spending a lot of time researching PIM systems, we chose this one not because it was the strongest option at the time but because of the vision they presented, the roadmap they sold and the fact that we wanted to back a British company. Four years on, that decision has been a real disappointment. They fell well short of the roadmap and overall direction that was promised. Release dates kept getting pushed back again and again and eventually they stopped giving deployment or go-live dates altogether. Even when features finally arrived, they were nowhere near what had originally been sold to us. The final tipping point was a so-called quarterly account review where our account manager created a list of action points independently, yet more than six months later, none of it had been completed. This pattern of overpromising and underdelivering happened repeatedly. It was not limited to the account manager either, we saw the same issues at director level which suggests the problem starts from the top. In spite of the marketing claim that this is "the most powerful Product Information platform on the planet," the system is incredibly slow. After speaking with other IT customers, it is clear this is not just our experience. If you go in accepting the platform for what it currently is, along with its many shortcomings, you may find it passable. But I would be very cautious about trusting promises, timelines, or future feature commitments, because there is a strong chance you will end up as disappointed as we did. After reviewing other platforms again, it became obvious how much the rest of the market has progressed while this one has been left behind.

“fast product updates across channels

Pros

Using it every day has been a big help for me because the features I rely on really support my workflow. Once you get comfortable with feeds and channels, moving data in and out of the system is very quick. When I need to manually add or enrich products and upload images, it only takes a few minutes. Since we sell across many different platforms, we can prepare all our product information for launch in hardly any time.

Cons

There is still room for improvement, such as dealing with duplicate channels.

“fantastic onboarding and support

Pros

Working with the team has been a pleasure for us both throughout onboarding and afterward. They're always willing to jump in and help whenever questions come up. The software itself is very user-friendly and has really helped us speed up product enrichment while also improving the overall quality and standard of the output.

Cons

I honestly can't think of any downsides at the moment, everything has been working really well.

“a game-changer for product data

Pros

After more than five years of searching, this turned out to be the solution our company needed. It has significantly accelerated the way we manage product data and the automations have cut repetitive work down from hours to just minutes. On top of that, the team is incredibly responsive whenever issues come up or when we submit feature requests.

Cons

The platform is still building out some important features, integrations and mappings that other services already have in place. Even so, it's an impressive solution and I'm excited to see how the team continues to expand and improve what they've already created.

“excellent product data management

Pros

This software has completely transformed the way we handle our product data and connect with multiple sales channels. The support and account management have also been first class throughout. I'd highly recommend it.

Cons

One area that could be improved is the handling of deltas exported on a channel.

“flexible toolkit for tailored workflows

Pros

One of the biggest strengths for us is how flexible the tool set is. It lets users shape and customize their own solution without having to write up specs for development work which is a huge advantage.

Cons

There are a few limitations and some areas where the tools do not fully fit our needs straight out of the box but realistically no solution is ever going to be a perfect 100% match for every customer.

“adaptable tools and fantastic support

Pros

Using book has been a really positive experience for me. It's simple and flexible and the search and display features are even more capable than expected. Whenever something isn't immediately obvious, the extensive knowledge base usually has the answer and when extra clarification is needed, the support team has been excellent and dependable, consistently helping with workable solutions.

Cons

One thing we would have appreciated is a bulk update option for taxonomy changes, such as assigning attributes to product types across the taxonomy all at once. We've had several new attributes that needed to be connected to every node in the taxonomy, so handling that manually has been a small inconvenience in the broader schema.

“powerful tool with flexible feeds

Pros

Getting this up and running was very easy for us and the value of having a centralized tool was noticeable almost right away. It is not the lowest-cost option out there but the features you get are very competitive for the price and in some areas it even outperforms providers that charge more. Setting up Feeds and Channels is uncomplicated and it supports multiple file types well. We currently use XML, API, Webhook and CSV and for most needs we can adjust the configurations directly in the UI.

Cons

Not a con but we would really like to see is the ability to sort products within the Products UI.

“great automation and flexible channels

Pros

After getting everything set up, it turns into a very dependable system that just keeps working quietly in the background for us. It automates a lot of processes and fills in data based on set criteria which cuts out the need for manual work in most situations. The channel creator is also a big plus, since it lets you build custom outputs in a wide range of formats, from APIs to CSV files.

Cons

One limitation is that the parent record can't be updated from fields in the child record without using SQL and the same applies the other way around. That said, it's something they're currently working on.

“fantastic support and integrations

Pros

Using this software has been a really positive experience for us. It's very user-friendly, offers plenty of customization options and comes with a wide range of integrations that fit our needs well. The support team has also been outstanding whenever we've had questions or run into any issues and the rollout of new software updates has been excellent too.

Cons

Honestly, it's hard to point to any real downsides with this software because it has worked perfectly for our team.

“flexible schemas for every product need

Pros

One of the biggest strengths here is how flexible the schemas and attribute mapping are for us. It handles pretty much any kind of product data requirement we have. We've been able to tailor it not only to store information and push it out to sales channels but also to manage specifications for sourcing and manufacturing. That takes it well beyond what I'd normally expect from a PIM, since it's doing much more than just serving customer-facing product data.

Cons

There were a few limits in the way schema construction worked, especially because we needed additional levels in the product relationship structure to capture our sourcing specifications properly. We've managed to find practical workarounds, so it hasn't blocked us but it does mean the setup isn't completely perfect. Even with that, I still don't think we would have found a better-fit solution to begin our product journey with.

“faster multichannel product updates

Pros

Over the past six months, as our product range has grown massively with even more expansion planned, this has made adding new products across multiple sales channels much faster and far more efficient for us. We can upload hundreds, sometimes even thousands, of SKUs at once across marketplaces like Amazon, eBay, Wayfair, Mano Mano and OnBuy, along with our own website. It has cut out a huge amount of work that used to go into creating separate import sheets for every platform. Updating products is much simpler as well. If we need to change something like the dimensions of a dining chair, that used to mean manually updating thousands of related bundles one by one. Now we just edit the original product here and the linked items can be updated to match without all that extra effort.

Cons

On the marketing side, I also use it to add product descriptions and feature details and to optimize our listings. Up to now, I honestly haven't run into anything to complain about in that area.

“reporting tools we love

Pros

The reporting features have been a big win for us and the automatic generation of item numbers is something we really appreciate.

Cons

There are still a few parts that feel a bit complex but since the system is still new to us, I'm sure we'll get more comfortable with it over time.

“best-in-class implementation and support

Pros

From rollout to day-to-day use, the implementation, integrations and support have all felt top tier for us. I was genuinely surprised by how quickly this was deployed considering how complex the platform is. We've also been able to tweak things as needed without much disruption and the support team has been fantastic whenever we've needed help.

Cons

Only real downside is the price, since it definitely sits at the expensive end. That said, it hardly feels like a true negative because the features and level of support absolutely back up the cost. It's a premium product with a premium price tag and in this case it feels justified.