Information Technology and Services, 500+ employees
Less than a year
“Powerful integrations and automation”
Pros
The most impressive part of Targetprocess is how well it handles all the essential operations. The automation is also powerful and it does an excellent job with manual synchronization between ALM and PPM while also reducing the need for plugins which is a big advantage. Integration has been the highlight for me because it noticeably boosts my productivity. On top of that being a web-based application makes field mapping much more effective and convenient.
Cons
Every now and then a few minor errors show up but they have never been serious enough to really mention as a major issue. Overall it's genuinely a great application for just about every purpose and there really is not anything significant to dislike about it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Education Management, 51-100 employees
More than a year
“Highly customizable tool!”
Pros
Targetprocess is highly customizable so we can configure just about everything the way we want. It feels like there is almost nothing it cannot handle.
Cons
There is definitely a learning curve and it takes time to understand everything it can do. Even as the person at our company who knows it best, I still see every new user needing a while to get comfortable with it.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Powerful for devs”
Pros
The biggest strength here is how much the platform can do. It may not be the most attractive or user friendly software out there but the overall functionality is impressive to me. Plus the level of customization is excellent.
Cons
Customer support use cases are where it feels less complete. There is a feature for receiving client requests and tracking follow-ups but it does not offer much depth in my view. This works extremely well for software developers though I would not consider it the best fit for a support team.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Education Management, 51-100 employees
Less than 6 months
“Great scrum boards and portfolios”
Pros
Since our team works in Scrum, having a reliable agile project management platform is a must. Choosing Targetprocess was definitely the right call because it gives us practical boards, great task management and the ability to handle project portfolios all in one place.
Cons
It does miss a few things. Such as there are no tools for measuring how effectively time is being spent and it also lacks the option to leave comments on tasks or attach documents directly to cards.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 51-100 employees
More than a year
“multi views options”
Pros
Using it is pretty easy, there are plenty of useful viewing options and the online chat support has been really helpful whenever needed.
Cons
The roadmap and feature planning still do not quite work the way we need when it comes to matching plans with team availability so we still have to keep a separate sheet for team planning.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7