Pharmaceuticals, 500+ employees
More than a year
“Really Useful Product”
Pros
The simplicity of the software is remarkable even for someone like me who is not an IT exprt.
Cons
This is the only system of its kind that I have ever used so I have nothing to compare it to.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Mechanical or Industrial Engineering, 51-100 employees
Less than 6 months
“Great and easy to use application”
Pros
The data and information entry process is very easy and simple in the presence of this software.
Cons
As I recently joined this company I can't provide feedback just yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Electrical/Electronic Manufacturing, 1-10 employees
Less than a year
“Working with WorkPal”
Pros
The software is very intuitive which makes it less intimidating for new users. The search function is excellent allowing you to quickly find what you need.
Cons
I prefer more flexibility in making changes to functionality by the administrator.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Automotive, 1-10 employees
More than a year
“Matthew Lewis”
Pros
It is user friendly, making it easy to set up customers and assign jobs to technicians for seamless job write ups and invoicing.
Cons
The system lacks the ability to generate order numbers. When adding parts and specifying the quantity in stock, the system doesn't automatically decrease the count when booking out parts. As a result another system is needed to track stock numbers and determine when to reorder.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Construction, 1-10 employees
Less than a year
“Great product”
Pros
It is very easy to use, the setup is quick and it boasts excellent features. The customer service is also top notch.
Cons
It can be costly with additional features.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Construction, 1-10 employees
Less than 6 months
“Great software and excellent service and training”
Pros
Being able to include photos on the worksheets greatly assists our office staff when processing the report.
Cons
It would be helpful to have a job status box that updates when engineers are finishing up, indicating actions required such as "job complete, quote needed" etc.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 51-100 employees
Less than a year
“Perfect work flow management solution to our growing business.”
Pros
The scheduling and historical features have completely transformed our operations.
Cons
Nothing significant to note. With continuous improvements being made the WorkPal technical team is always ahead of our requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
“Great software for asset management”
Pros
Workpal is quite flexible, tailoring their software to meet your specific needs. They can customize and simplify Workpal based on your requirements. Their form controls are excellent, and their developers are highly accommodating and innovative in configuring the system to suit your needs.
Cons
We weren't able to have a trial run with the software before setting up everything. If potential users could have a trial period with basic forms I believe it would make implementation much easier and give clients a better understanding of what to expect.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
“Suggested changes for easy of customer use functionality”
Pros
The software has great features and the ease of reporting was a major selling point. However some key items that we emphasized needed to be included on the jobs page turned out to be impossible. Overall the software is pleasant to use but there are several areas that lack backend integration, resulting in duplicated information and confusion. Additionally, the sync feature doesn't always function properly.
Cons
We faced major challenges in getting the deployment team to understand our needs. also when it comes to problem reporting, the responsibility lies with the customer to prove that the application is not functioning properly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
8
Functionality
4
Mechanical or Industrial Engineering, 51-100 employees
More than a year
“Excellent and efficient tool to have”
Pros
The ability to log and schedule work easily is key to our operations and Workpal enables us to do that and more. Its user friendly nature is particularly important for employees who may not be as confident with IT equipment.
Cons
Overall there is very little that needs improvement. Our employees seem to use it without major issues, and any minor problems can be resolved internally.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Facilities Services, 1-10 employees
Less than a year
“WorkPal works!”
Pros
The applications user friendly interface, design and layout are simply brilliant.
Cons
There are a few features I would like to see added to the basic version but we will incorporate them as soon as it becomes viable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mechanical or Industrial Engineering, 11-50 employees
Less than a year
“Workpal Review”
Pros
The ease of use and its seamless integration with our organization were key factors in our decision to purchase.
Cons
I really like the software. We encountered some issues initially but working with the team helped resolve them.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
10
Functionality
8
Facilities Services, 51-100 employees
More than a year
“System Hygienics Limited”
Pros
We widely utilize the asset system which has been contributory.
Cons
Its inflexibility is a challenge. Modifying the system according to our specific needs is quite difficult to achieve with developers.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6
Mechanical or Industrial Engineering, 1-10 employees
Less than a year
“Solid and dependable software”
Pros
The transition to a paperless work environment has significantly improved efficiency. Additionally the ability to assign jobs in real time and receive live updates from our field engineers has been incredibly positive.
Cons
When a job is marked as complete, it immediately goes into the "Closed" section. Having a flag or notification to indicate that a job has been updated from its previous status would be useful for our Service Desk, avoiding the need to scroll through the list of completed jobs to find recently finished ones and check if further action is required.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Facilities Services, 1-10 employees
Less than 6 months
“Workpal”
Pros
The impact this software has had on our business operations has been a lot as it eliminates many duplications inherent in our outdated paper system.
Cons
We haven't been able to add repair history to assets but we are content with building the history from day one.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Construction, 11-50 employees
Less than a year
“Saves time, money and has increased productivity”
Pros
Users can receive detailed training in just 30 minutes. It provides transparency with clients and also provides proof of work completed. also allows us to know the exact locations and progress of our staff at all times.
Cons
Invoicing doesn't transfer to Sage. It would be helpful to have a list of available forms for use on WorkPal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 101-500 employees
Less than a year
“This was a fantastic experience all the way through. It does what it says on the tin!”
Pros
The system is remarkably user friendly ensuring a smooth transition from paper based processes to digital. It integrates seamlessly with other systems in our organization. Training was readily available and the team was incredibly accommodating. It felt like business as usual for all users.
Cons
I would have liked to have more integrated tracking with my vehicles, although I've been informed that this is on the roadmap.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10