Hospitality, 1-10 employees
Less than a year
“User Friendly Tools”
Pros
Working with this software feels very easy, the system is simple to operate and the staff are highly qualified and helpful.
Cons
A few important features like payment processing still aren't available in my country and I really think that needs to be addressed. I'd also like to see stronger integration between Booking.com and this software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Hospitality, 11-50 employees
Less than 6 months
“helpful and thorough training”
Pros
Right from the training their team made a big difference. They answered all of our questions, were extremely thorough throughout and honestly ended up being the best part of the whole experience.
Cons
There really wasn't anything I disliked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
Less than 6 months
“All in one rental hub”
Pros
Everything is handled in one place which makes managing property descriptions, features, photos, rates, contracts and more really convenient. Also it syncs everything across multiple platforms smoothly including our own website and booking engine. The reporting tools are also a strong plus.
Cons
Not much to complain about. There are a few small interface glitches and some autocorrect issues in the unified messaging tools but nothing serious or especially concerning.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“integrated accounting that delivers”
Pros
One thing that really works well is the integrated accounting feature. It covers daily operational accounting and if needed you can also connect it to QuickBooks.
Cons
The mobile website still feels less complete than the desktop version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“Effortless to use”
Pros
Using this software has been really easy and the interface feels very user friendly.
Cons
Honestly I can't point to any issues worth mentioning.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 1-10 employees
More than a year
“responsive team and effective accounting”
Pros
They're very open to feedback and keep improving the platform based on user input. The accounting side is also really comprehensive which has been a big plus for managing everything in one place.
Cons
One thing that could be better is taking more responsibility when issues come up and following them through more directly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 1-10 employees
More than a year
“Good updates and support”
Pros
Something I truly appreciate is how often they keep improving the platform with excellent updates. Their support team is also world class! Always incredibly helpful, friendly and genuinely pleasant to deal with!
Cons
The only part I wasn't keen on was the email layout although I understand that this is already being addressed in an upcoming update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Leisure, Travel & Tourism, 11-50 employees
More than a year
“helpful tax fix”
Pros
We really like how responsive the support team has been. They recently helped us resolve a major issue with taxes not being sent correctly to airbnb and we're very thankful they got that fixed.
Cons
Reporting still needs quite a bit of improvement. We also tested the Report Writer but it hasn't been usable for us. More than anything we want the ability to build our own schedules directly within the software and right now the whole reporting setup feels unfriendly when it comes to creating reports.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
9
Functionality
6
Hospitality, 1-10 employees
Less than 6 months
“useful multi-channel management”
Pros
It's been very useful for managing different channels in one place.
Cons
Feels too expensive especially considering that many features come as optional add ons.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Marketing and Advertising, 1-10 employees
Less than 6 months
“Complete booking setup”
Pros
Having the website templates, booking engine and payment gateway bundled together in one platform is really convenient and makes managing everything much more efficient.
Cons
The downside is that there's only limited design flexibility when it comes to the booking engine's specific components.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10