365Villas

Pros

Running our daily work has been much simpler with this software. It keeps everything organized from the first inquiry through to confirmed bookings and the whole process moves along smoothly while saving us a lot of time.

Cons

Up to this point we really haven't come across anything we dislike.

Pros

One thing that really stood out to me was how available the team was. I could always book an appointment within the same week which made a big difference. I also loved that the meetings were a full hour long which felt very generous compared with other platforms that sometimes only give you 15 to 30 minutes. The people helping me were professional the whole way through and gave me a lot of their time. Quite a few meetings even ran a little over and they were always willing to stay longer to make sure all my questions were answered. The support I received was truly exceptional and even better than I expected. This is definitely a complex platform but because of all the meetings I was able to attend I ended up building a solid understanding of how it works. I also really appreciated how respectfully I was treated. English is not my first language and I am also new to managing rental chalets so I did not always grasp everything immediately. Even so the people assisting me were consistently patient, respectful and understanding. Overall thank you very much this is genuinely a wonderful company!

Cons

Very little to complain about. At most the platform and website can feel complicated at the beginning and some options do require extra payment. Other than that I really have nothing negative to add.

Pros

At first glance it had a clean and easy dashboard that made handling bookings organized and efficient. The direct website integration worked reliably and the automated message templates along with the workflow automation were thoughtfully set up. Those tools definitely helped simplify communication and keep daily operations running in a more efficient way.

Cons

However the customer service is very weak especially on weekends when support is completely unavailable. We ran into a lot of problems with channel connections and although the onboarding process looked professional at the beginning in reality there were ongoing system connectivity issues. Another downside is the absence of a mobile app for managing communication and operations while away from the office along with no real time notifications. A bigger problem is the missing multi unit features with certain channels such as Airbnb which forced us to recreate listings and lose important reviews. That created a serious impact on reservations and reduced our flexibility when assigning guests to different villa units.