Hospitality, 11-50 employees
More than a year
“Great value”
Pros
Getting started with it was easy and the setup process was just as simple. The training is very detailed so my team picked it up quickly and it works well for staff at every experience level. Customer service is truly unmatched and honestly one of the strongest parts of the whole platform. It also costs a lot less than most POS systems while still offering a ton of features. The system runs on tablets that you can buy through them and while that is probably the biggest upfront expense the upside is that you're not stuck with hardware that only works for one POS system since you still have Galaxy tablets afterward.
Cons
There really isn't much to complain about. I'm happy with almost everything. There are a few reports I wish were available but they're very specific to my business and the system still gets me pretty close to what I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 51-100 employees
More than a year
“convenient mobile updates”
Pros
Using this product has been very seasy and making updates is simple. One thing that really helps is being able to update things right from my phone whenever I'm away from work.
Cons
Only thing I'd want is the option to fix mistakes made by my team. That said it's hardly a real downside because the customer support team is incredibly helpful and truly amazing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Food & Beverages, 51-100 employees
More than a year
“Customer First and Always Improving”
Pros
They go above and beyond to make this the best possible option for their customers.
Cons
At first it wasn't very easy but it became understandable pretty quickly. On the positive side they have clearly listened (and continue to listen) to customer feedback shaping the software to work the way users want.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Wine and Spirits, 1-10 employees
More than a year
“Good features and support”
Pros
From day one the software has been simple to use, includes everything I need and honestly has some of the best customer service I've ever dealt with anywhere.
Cons
Every now and then a few minor glitches show up in the software but they always get resolved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Hospitality, 51-100 employees
More than a year
“cloud based control that delivers!”
Pros
Running it has been a big win for us thanks to its cloud based setup and tiered user permissions. It syncs with our financials every day which keeps everything current without extra effort. The portable tablets are also really useful and being able to track a single tab across all locations makes daily service much more convenient.
Cons
Getting familiar with all of the available reports took some time at first so there is definitely some adjustment needed to figure out. Also if I need sales data for a period longer than 30 days I have to export it instead of viewing it directly in the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8