Arryved

Pros

There are plenty of reports and useful features built into it and the customer service has been excellent whenever I've needed help.

Cons

I'd still like to see better email options for reaching loyalty customers and digital gift cards would be a really helpful addition.

Pros

After bringing this software into our taproom we've noticed better guest engagement and an increase in sales. The handheld devices have been a huge part of helping our servers perform well. The connection between the in house system and the online store works flawlessly and inventory updates reflect very quickly whenever changes are made. The support team is easily one of their biggest strengths. We're extremely happy to have them as part of our operation!

Cons

The shorthand used on printed tickets does take a little time to learn but like any new process that can be handled with the right in house training.

Pros

This software feels very easy to use and the way it's set up for digging deeper into data is really well thought out. It also handles expense categorization, staff tracking and pretty much everything you'd expect from a POS platform. Also the software itself is matched (if not surpassed) by the service team. Their response time is unbelievably fast and they're consistently willing to walk us through their structure, payment processing and any part of the system setup we have questions about. They've put in a lot of effort to help us figure out the best ways to use the product and plan for future integrations. We've changed hardware a few times and every single time they've been ready to help with setup, troubleshooting and optimizing the system. I really can't say enough about how capable and responsive their service team is when it comes to handling questions and resolving issues.

Cons

The biggest gap right now is that several parts of the system could use more customization. These aren't major deal breaking changes but there are certain things we'd prefer to handle differently especially when it comes to building our own reports. We need to look at certain data in ways that don't always match standard business models so this may be more specific to our operation than something every customer would need. That said we've already talked through these requests with them and they've been very open to the feedback. There will always be more features and capabilities any business could ask for and our main concern was whether they'd be willing to consider these improvements and they absolutely have been.