Arthur Online Reviews

“Had a terrible experience

Pros

There is nothing that I like about this software. Everything they say or promised is a lie.

Cons

Nothing seems to work right and they are way too bad at fixing problems. In other words they fixed nothing.

“Nonstop issues and nothing gets solved

Pros

The product is simple to use but I noticed that it has quite a few bugs and runs into multiple problems sometimes.

Cons

There have been constant issues. Bugs keep popping up regularly which has seriously hurt our business. Pages take forever to refresh every day for a whole week straight. Plus they are clearly not following fair usage rules since they can't deliver a reliable, award-winning service. The customer service on live chat is also very slow and often takes almost a week to reply. Overall this software has cost my company a lot of time and money.

“Customer support was terrible

Pros

I really like the calendar alerts that remind me when tenancies are about to expire.

Cons

It is not user-friendly and customer support is seriously lacking as they were never available for help when I needed the most.

“Meets the expectations

Pros

It is a fantastic tool that makes managing properties easier for me. Also onboarding new tenants is simple especially with the Facebook integration which helps bring tenants in and get them settled quickly.

Cons

Sometimes it feels too technical. And I struggled quite a bit with the accounting side.

“Not bad just not smooth enough

Pros

Everything is very well centralized which makes it simple for many of our managers to access the same info.

Cons

Both the app and website is quite clunky and I feel like could definitely be easier to use.

“Great for handling tenants and contractors

Pros

I really like how it lets tenants directly connect with contractors for minor repairs while I can still control spending and oversee the work.

Cons

The financial features don't fit how our organization is set up.

“Really good deal overall

Pros

Arthur Online software is very thorough and is packed with lots of useful features.

Cons

Well I feel like UX design needs work as there is often too much happening on one screen which can confuse users.

“Easy to use

Pros

Booking viewings is quick and notifying tenants is pretty simple too. Also the side tabs are easy to use and we rely on the daily tasks feature for maintenance requests which works smoothly.

Cons

The property owner statements confuse our landlords a lot.

“Good but could be better

Pros

It is very simple and handles basic account management well. We manage both short and long term tenants and the system is flexible enough for staff to track current and upcoming tenancies. Also we use flags very much to keep an eye on different tenancy types.

Cons

There is no integration with our STAAH channel management software. Using the new templates for statements and printing is more complicated than the old system. Also I wish there was a visual overview showing tenancy status for all properties. Though the advanced features work well for the UK market but they need to support the Asian market better where we operate.

“Keeps up with the times

Pros

The staff are pretty helpful, the dashboard is also easy to use and updates come regularly which I like a lot.

Cons

I just wish sending property owner remittances were simpler.

“HMO work made easier with it

Pros

It is pretty easy to navigate and perfect for HMOs. The dashboard gives a great overview of all properties. Also syncing with Xero saves me loads of time. Plus I like that tenants can manage their leases and report issues while I assign tasks to my team. There are many features I have not explored yet so I am not using Arthur to its full potential.

Cons

If we could preset defaults like tenancy length and other details to make adding tenants faster it would be awesome. Also syncing with Xero should require fewer steps.

“Simply amazing

Pros

Arthur Online helped us manage HMOs well which is something other software could not do.

Cons

The system has complex processes that we really need to learn well first or it won't be effective. Well this is not really a flaw in the software but users need proper training.

“System works great

Pros

It feels like next-gen software and I feel like will definitely be a leader in property management. Also it is user friendly and their support team responds very fast.

Cons

I find the financial sections a bit too hard to use.

“Best one I've used so far

Pros

The service is top-notch and the thought put into this product beats anything and everything else out there. Plus being cloud based means I am not tied to the office and the native iOS and Android apps allow me to use it on my phone without any hassle.

Cons

Took me a while to get used to the new UI update. Also the mail merge part feels overcomplicated now as it was better when all options were on one screen before the upgrade.

“Covers all the bases for property tools

Pros

We use this for property management and the ability to link contractors, tenants, landlords, letting agents and property managers in one ecosystem is invaluable. Plus the apps are solid and the web interface is advanced too. This means we don't have to call tenants all the time and they like that they can report issues without feeling like they are bothering anyone. Also the support team is quick to fix bugs and keep adding new features which really makes it worth the cost.

Cons

The native Android and Apple apps sometimes crash with a white screen of death. Users say deleting and reinstalling does not fix it as you often have to clear the phone's cache. Also I feel like it would be great if the app had the same functionality as the web version.

“Helps keep tenant communication smooth

Pros

After searching for something to handle over 1,000 tenants we found a winner. The dashboard and app are simple and help us quickly respond to tenant issues. Customer service is amazing too and we feel lucky to use Arthur. Though there are some initial hiccups but they get fixed fast. We are a demanding client but they are great to work with.

Cons

At first the software did not let us separate data by regions which was very important for us. Luckily the Arthur team is fixing that right now. I have nothing negative to say about the product or the company. Once this is sorted I'd give it a perfect 10/10 instead of 9/10.

“Feature-rich and still user-friendly

Pros

As a landlord with 26 units this has everything I need. With mostly student tenants, they love having an app to reach me through. Also it keeps everything organized in one spot which is awesome.

Cons

They did not have integrated payment systems before but adding Xero has made the software completely rounded now. So I have nothing major to share when it comes to cons.